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Food Service Weeks 1-7 (part 1)
Food Service Weeks 1-7 (part 1)
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1
what is informal purchasing?
price quotations are given and orders made by phone and/or salesperson
required by gov. supported foodservice
competitive bid that is optional for private foodservice
spending money with no regard to budget or price
2
what does DMAIC stand for?
define, measure, analyze, improve, control
During Mondays, am I crazy?
disciplined, management, assurance, idealize, create
Don't make anyone include children
3
income statement is net income or profit of a business for the accounting period
True
False
4
state of their investment?
creditors
employee
manager
owner
5
what is the structure/function of unions
labor contracts
financial assistance during strikes
union-sponsored pension plans & benefits
training programs for local union officers
6
What is a system?
designed to increase time to complete a task
designed to have a established arrangement
designed to accomplish an objective
systems are above subsystems
7
what are some duties that the informational roles have?
monitor, disseminator, spokeperson
figurehead, leader, liaison
entrepreneur, disturbance handler, resource allocator, negotiator
8
what is the definition of controlling?
organizational objectives and procedures
ensuring that plans are being followed
the recruitment, selection, training, and development of people
process of grouping activites, delegating authority to accomplish activity
9
what type of resources are examples of materials?
utilities and information
food and supplies
space and equipment
labor and skills
10
what is the purpose of the selection?
for an oranganization/team/job to sell, coach, or delegate
internal and/or external hires
to find best candidate
11
the three different types of forecasting models are time series, subjective, and casual model
True
False
12
Food production is the process by which products are created
False
True
13
Def:selling price, number of customers, market availability, and almost anything else that might influence item forecast
casual model
exponential smoothing
subjective model
14
which one is not a stage in decision making?
programmed
selection of the course of action
identification & analysis of solutions
problem definition
15
top skills for purchasing managers is interpersonal communication, customer focus, decision-making, negotiation,
True
False
16
what type of resources are examples of facilities
information and money
skills and labor
equipment and space
supplies and food
17
what are the impacts of globalization?
political/legal (subsidies, quotas, alliances)
sociocultural, culture and values of each country
economics (tariffs, common markets)
technological
18
what act and date is accurate to the government regulations of unions?
Taff-Hartley Act - 1935
Landrum-Griffin Act - 1959
Wagner Act (National Labor Relations Act) - 1947
Norris-LaGuardia Act - 1932
19
what are some actions that interpersonal roles partake in?
focus on effectiveness, aware of industry changes, make decisions abt staff
ceremonial duties, responsible for the work of the staff, hiring, training
decision to change, responds to situations, develop contracts
20
what is the difference between proprietorship, partnership, and a corporation?
single individual vs two or more people vs ownership help by stockholders
ownership held by stockholders vs single individual vs two or more people
two or more ppl vs ownership held by stockholders vs single individual
21
what category does the menu go under in the expanded systems model?
input
feedback
control
output
22
what are some actions taken by decisional roles?
ceremonial duties, responsible for the work of the staff, hiring, training
focus on effectiveness, aware of industry changes, make decisions abt staff
decision to change, handles situations beyond their control
23
what are the aspects of menu psychology?
eye gaze, mouth feel, smell, and touch
spacing/grouping, hard-to-read, hard-to-pronounce food, and size/style
primacy/recency, eye gaze, font size/style, color/brightness, and spacing
primacy, color, sense of smell, and reading difficulty
24
what conditions should be considered in making decisions?
risk
uncertainty
staffing
certainty
25
what is financial accounting?
reporting transactions, creating balance sheets & income statements
uses historical and financial data to plan; change plans to meet goals
determing and interpreting costs; control expense in operations
26
what is the goals of JIT purchasing?
increase the lead time required for ordering a product
reduce the inventory amount in the storage and production areas
secure a steady flow of raw materials
increase the cost of purchased materials
27
what is the advantage/disadvantage of a limited liability company (LLC)
limited liability/less than 75 stockholders
ease in transferring/unlimited liability
can have multiple owners/higher tax rate then C corporation
avoids double taxation/costly and time consuming to create
28
what are the criteria components of the Malcolm Baldridge Award?
management, employee retention, customer focused, diversity
leadership, strategic planning, customer/market focus, human resource focus
leadership, management, HR focus, business practices, community efforts
market-only focus, management styles, new practices implemented
29
what is consistency principle?
all must be shared that makes a difference in the financials
moderation in recording transaction and assigning values
record revenue and expenses in the accounting period they occur
once business selects accounting method it can’t be changed
30
what are 2 examples of inputs in the food service system?
functional and facilities
materials and operational
opinion and culture
human and animal
31
who makes sure the financials are accurate?
owner
government
analysts
BOD
32
what are the roles for decisional managers?
entrepreneur, distbance handler, resource allocator, negotiator
monitor, disseminator, spokesperson
figurehead, leader, liaison
33
what are the five management functions
planning, manage, execute, facilitate, controlling
staffing, charting, ordering, overseeing, managing
planning, organizing, staffing, directing, controlling
organizing, managing, controlling, directing, preparing
34
what is the civil rights act?
forbids discrimination against employees between 40 and 70 years of age
specifies workplace safety rules
affirmative action in hiring and accommodation provisions for the handicap
forbids discrimination on the basis of race/color/religion/gender/origin
35
what is the correct order of the communication process?
encoded, send message, transmitted, decoded, understanding, feedback
send message, encoded, transmitted, decoded, understanding, feedback
send message, decoded, send message, encoded, understanding, feedback
transmitted, decoded, encoded, send message, understanding, feedback
36
what is the materiality principle?
all must be shared that makes a difference in the financials
record revenue and expenses in the accounting period they occur
costs of an assets purchase and installation allocated over its life
enough information explained so reader can understand financials
37
what is equifinality?
things outside the system that can impact the system operation
limits of a system that set the domain of organizational activity
person who creates and assumes risk for a new venture or business
Same and similar output can be achieved by different inputs
38
What is one of the functions that the control performs?
functions without legal and regulatory constraints
control affects output
effective and efficient in accomplishing objectives
provides a baseline
39
what are the three types of specification?
technical, standard, approved brand
vendor, performance, technical
customer, approved brand, performance
technical, approved brand, performance
40
what is a big difference between analytical and affective sensory test?
analytical is done by a specially trained panel while affective is consumer
affective is done by a specially trained panel while analytical is consumer
Analytical is quantitative and affective is qualitative
nothing
41
what is a union steward?
elected to represent other union members in their relations w/ managers
ability to produce accurate results
voluntary or involuntary termination of a job
organizers who apply for positions in non-unionized companies and when hire
42
when did the civil rights act become law?
1967
1970
1964
1973
43
what definition matches for forecasting models?
forecasting not only is a production function but also for procurement
adequate historical record constitute the basis for most forecasting
efficient foodservice operation requires estimated guest # or serving #
selecting a forecast model for a foodservice operation can be difficult
44
what type of resources would be included in the human input?
labor and skills
food and supplies
money and time
space and equipment
45
what tools are used for process analysis
outside review and internal responses
histograms and scatter grams
bar graphs and scatterplots
flowcharts, value stream mapping, and failure mode
46
what is managerial accounting?
determing and interpreting costs; control expenses in operations
uses historical and financial data to plan; change plans to meet goals
reporting transactions, creating balance sheets, and income statements
47
what is the age discrimination in employment?
specifies workplace safety rules
forbids discrimination against employees between 40 and 70 years of age
broadens
affirmative action in hiring and accommodation provisions for the handicap
48
what is an example of liquidity ratios?
solvency ratio
current ratio
deby to equity ratio
acid-test ratio
49
The quantity adjustment is done by converting ingredients to a weight multiplied by the yield factor desired
False
True
50
what is the fair labor standard act?
forbids discrimination on the basis of race/color/religion/gender/origin
forbids discrimination against employees between 40 and 70 years of age
requires payment of minimum wage and overtime pay, restricts child employ
requires equal pay for equal work regardless of gender
51
Who ensures the effectiveness of manager running the business?
owner
manager
creditors
BOD
52
what is the 80-20 rule?
20% of outcomes come from 20% of inputs
80% of outcomes come from 80% of inputs
80% of inputs come from 20% of outputs
80% of outcomes come from 20% of the input
53
what does GAAP stand for?
Good apple apply pressure
generally accepted accounting principles
goofy authors articulate papers
great adams around people
54
What is the goal of total quality management (TQM)?
to do whatever you want as long as the quality is good and customer = happy
to become a dictator in the workplace and have total control
to increase how much effort management puts into quality control
to improve organization performance in response to customer needs and wants
55
what definition matches for quantity demand?
forecasting not only is a production function but also for procurement
adequate historical record constitute the basis for most forecasting
efficient foodservice operation requires estimated guest # or serving #
selecting a forecast model for a foodservice operation can be difficult
56
a broker does independent sales and contracts with manufacturers and processes to sell to wholesalers and/or operators
True
False
57
which two are a component of TQM?
focus on the customer
disempowerment of employees
long-term organizational commitment
change the people, not the processes
58
what is an operating ratio?
ability to pay bills when due
productivity or efficiency
ability to meet long term obligations
measures success of operation to generate profit and control expenses
59
what is more important: flow of resources or basic elements?
basic elements
flow of resources
60
what is break-even analysis?
data presented in %
relationship w 2 assets
point at which cost = revenue
compare results over time or to a benchmark
61
what is the vocational rehabilitation act?
requires payment of minimum wage and overtime pay, restricts child work
broadens gender discrimination to include pregnancy/childbirth
affirmative action in hiring and accomodation provisions for the handicap
prohibits discrimination based on citizenship or nationality
62
what definition matches for historical records?
selecting a forecast model for a foodservice operation can be difficult
efficient foodservice operation requires estimated guest # or serving #
forecasting not only is a production function but also for procurement
adequate historical record constitute the basis for most forecasting
63
how many different types of convenience stores are there?
7
9
6
4
64
what is an example of moist heat cooking?
steaming, pan frying, barbecuing
poaching, baking, broiling
boiling, simmering, stewing
blanching, braising, roasting
65
who is concerned with taxes?
BOD
manager
owner
government
66
which decision-making technique matches the definition
game theory: relationship of waiting in line and expanding line quantities
simulation: imitating real-life occurrence (model, mathematical, physical)
linear programming: objective to identify lowest cost/highest profit
AI: creating prompts; reviewing/revising outputs for accuracy
67
what are examples of commercial foodservice locations?
military
zoos and museums
colleges and universities
hospitals
68
what is cash vs accrual bases?
assets equal liabilities plus owner’s equity
the business will continue indefinitely
time of cash inflow/outflow vs when earned and expenses when incurred
business is separate from owners
69
what are disadvantage(s) of C corporation ownership type?
increased control
easy to fun
costly and time consuming; double taxation
mass amounts of liability
70
What are types of sensory analysis?
efferent and effective sensory test
customer vs worker sensory analysis
sense of smell and sense of taste analysis
analytical and affective sensory test
71
what is the equal pay act?
specifies worplace safety rules
forbids discrimination against employees between 40 and 70 years of age
forbids discrimination on the basis of race/color/religion/gender/origin
requires equal pay for equal work regardless of gender
72
when did the equal pay act become law?
1970
1963
1967
1964
73
what is the definition of the organizing?
the recruitment, selection, training, and development of people
process of grouping activities, delegating authoriy to accomplish activitiy
function concerned with individual and group behavior
ensuring that plans are being followed
74
what is a ratio analysis?
point at which cost = revenue
compare results over time or to a benchmark
relationship with 2 assets
data presented in %
75
what are some techniques to assess customer satisfaction?
not caring, being rude, having below par service
mystery shopping, entrance interviews, talking with workers
audits, talking with guests, exit interviews, focus groups
76
what are included in management decisions?
food cost, inventory, labor cost
guest reaction, food cost, labor cost, and inventory
menu type, customer satisfaction, service type, and labor
food cost, production capability, service type, and food availability
77
The joint commission is an independent, not-for-profit organization that sets standards for/accredits healthcare orgs.
False
True
78
when did the Occupational Safety and Health act start?
1973
1986
1970
1978
79
what is six-sigma?
a frat
a greek philosophy used to ensure good business standards and practices
data-driven approach to improve quality by removing defects and their cause
something that happens in the 6th year of company growth
80
what is ASQ
american society for quality
assume selfish questions
armenian silk quanitity
assure self qatar
81
what is a channel of communication?
text
phone
F2F
zoom
82
what is cost accounting?
uses historical and financial data to plan; change plans to meet goals
reporting transactions, creating balance sheets & income statements
determing and interpreting costs; control expense in operations
83
what definition matches for production demand?
adequate historical record constitute the basis for most forecasting
forecasting not only is a production function but also for procurement
efficient foodservice operation requires estimated guest # or serving #
selecting a forecast model for a foodservice operation can be difficult
84
cost benefit is when you compare cost and benefit of possible solutions
False
True
85
what are methods of group decision making
delphi groups
focus groups
nominal groups
interacting groups
86
what are outputs of the foodservice system?
customer and employee disatisfaction
meal quantity and quality
marketing accountability
87
what is the going-concern concept?
time of cash inflow/outflow vs when earned and expenses when incurred
recording or valuing assets in money at time of transaction
US dollars for USA
the business will continue indefinitely
88
what are some factors that affect menu planning?
management decisions, government regulations, sociocultural
food waste, worker satisfaction, socioeconomic
customer satisfaction, socioeconomic, sustainability
customer satisfaction, sociocultural, food habits, sustainability
89
what is the definition of planning?
organizational objectives and procedures
the recruitment, selection, training, and development of people
process of grouping activities, delegating authority to accomplish activity
Function concerned with individual and group behavior
90
ISO 9000 has 9 principles
False
True
91
what does self-operation mean?
foodservice operation is managed by a company employee
rights granted to mark a company's concepts
an agreement bewtween two or more persons to do or not to do something
92
what are some principles of ISO 9000?
poor product, poor management, poor service
customer focus, leadership, involvement, process and systems approach
team member focused, community, no standard
employee-driven, increase profits, expedite service
93
what tools for data collection are used?
effects analysis and value stream mapping
check sheets and control charts
internal reviews and outside opinions
bar graphs and customer reviews
94
what is the definition of directing?
process of grouping activities, delegating authority to accomplish activity
ensuring that plans are being followed
function concerend with individual and group behavior
organizational objectives and procedures
95
what is technical skill?
interpersonal skill working with people and their behaviors
ability to view the organization as a whole
understanding proficiency involving methods or techniques
96
Quality grades relate to the palatable qualities of beef, such as tenderness, while yield grades are for the cut type
True
False
97
Def: new forecast = (judgement factor x last demand) x (1-JF x last forecast)
subjective model
casual model
exponential smoothing
98
what is an ability to needed for conceptual skill?
interpersonal skill working with people and their behaviors
understanding proficiency involving methods or techniques
ability to understand the organization within the enviromental context
99
What is conceptual skill?
understanding proficiency involving methods or techniques
ability to view the organization as a whole
interpersonal skill working with people and their behaviors
100
what is money as a unit of measure?
Pesos for China
Euro for China
US dollars for USA
Yen for the European Union
101
what is the proper flow for the marketing channel?
customers, producers, manufacturers, distributors, suppliers
producers, manufacturers, distributors, suppliers, customers
distributors, producers, manufacturers, supplies, customers
manufactureres, producers, customers, suppliers, distributors
102
What is the definition of single use menu?
a make it yourself, build your own menu option for customers to try
used for special events; planned for foodservice for a particular day/event
menu items are offered every day
menu items offered on a weekly/biweekly/monthly rotational basis
103
What group decision making method definition is correct?
interacting: group convenes a single time to share feedback
focus: group members discuss/negotiate/build consensus of alt action
nominal: problem presented; members write up solution; vote on best
delphi: panel of experts
104
definition: the state of being responsible to oneself, to some organization, or even to the public
accountability
effectiveness
efficiency
authority
105
what is the purpose of onsite foodservice?
provides food service as a secondary activity
selling food is the primary reason
selling food for profit
106
what is the purpose of commercial foodservice?
selling food at a location in general
selling food for profit is the primary activity
selling food for profit is the secondary activity
107
who evaluates the budgets?
creditors
manager
analysts
employee
108
what is the ISO 9000?
related international standards on quality management developed by the ISO
a national quality award in the US
a process that is manipulated to cater to each business
Interior service order that describes how managements should run
109
Which is a definition for quality assurance?
improving customer satisfaction while promoting positive change and culture
procedure that defines and ensures maintenance of standards for a product
focused philosophy for providing leadership, structure, training, etc
disciplined, data-driven approach for improving quality by removing defects
110
what is the occupational safety and health act?
affirmative action in hiring and accomodation provisions for the handicap
prohibits discrimination based on citizenship or nationality
specifies workplace safety rules
broadens gender discrimination to include pregnancy or childbirth etc
111
what function(s) does the control do?
stored information and provides a historical record of system operations
transforming the input and achievement of the system's goal
proper resource use, functioning legally, and provides standard for evals
action or activity used in changing input into output
112
what are the advantage(s) of C corporation ownership?
costly and time consuming
limited ability of owners; ease in transferring ownershop
unlimited personal liability
easy to initiate and discontinue
113
how many essential steps are there in lean?
4
6
5
14
114
interpersonal roles focus on relationships
False
True
115
when did the Vocational Rehabilitation act begin?
1973
1978
1986
1938
116
what are some government agencies that help with regulations?
department of agriculture and commerce
CDC
dept of homeland security
Dept of Health (FDA)
117
why does orientation happen in the job?
for organization/team/department to explain how the job works
to find the best candidate
internal and external hiring
118
what is matching revenues and expenses?
enough information explained so reader can understand financials
record revenue and expenses in the accounting period they occur
once business selects accounting method it cant be changed
costs of an assets purchase and installation allocated over its life
119
what is required for human skill?
ability to understand the organization within the environmental context
Requires effective communication
specialized knowledge/analytical ability/ expertise in tool/procedure use
120
Static menu is offered every day while single-use menu is when the menu rotates to offer different items
True
False
121
what is NOT a type of decision making?
programmed
organizational/personal goals
nonprogrammed
selection of the course of action
122
authority is delegated from the top level to lower levels of management
False
True
123
what is one example of outputs in the foodservice systems model?
quantity of meals
menu planning
worker satisfaction
labor cost
124
what is common-size statements?
relationship with 2 assets
point at which cost = revenue
compare results over time or to a benchmark
data presented in %
125
what is not an example of wholesalers?
walmarts
resturants
sysco
costco
126
What is the purpose Taft-Hartley Act?
labor racketeering organizations and employers were denying employee rights
federal govt behind employees efforts to organize and bargain collectively
balance the powers of labor and management
anti-injunction, restricted employers from federal injunctions
127
Responsibility is the obligation to perform an assigned activity or see that someone else performs it
True
False
128
what is human skill?
an understanding proficiency involving methods or techniques
interpersonal skill working with people and their behaviors
ability to view the organization as a whole
129
what is a reason for joining an union?
job security
labor contracts
management w/ compensation
management attitude
130
how is recruitment/sourcing done?
internal/external
to find the best candidate
for an oranganization/team/job to sell, coach, or delegate
131
which ratio definition matches
solvency: ability to meet long term obligations
activity: productivity or efficiency
liquidity: ability to pay bills when due
profitability: ability to generate profit
132
Change the processes, focus on the customer, and employee empowerment are all components of total quality management
False
True
133
The five aesthetic factors are flavor, texture, consistency, color, and shape
True
False
134
what are the tools used in process improvement?
lean method, kaizen and six sigma
benchmarking, cause and process analysis, data collection, and project plan
quality assurance, ISO 9000, and benchmarking
reengineering, theory of constraints, and quality assurance
135
what is the immigration reform and control act?
requires payment of minimum wage and OT pay; requires record keeping
requires employers to verify employees are authorized to work in the US
requires equal pay for equal work regardless of gender
forbids discrimination against employees between 40 and 70 years of age
136
what is the Malcolm Baldrige National Quality Award?
presidential medal of honor equivalent for companies
biannual award for quality and performance acheivements
award for nonprofits achievements in quality and performance
award to recognize companies for achievements in quality and performance
137
what are the four components of performance appraisal?
objectives, due process, methods, participants
objectives, participants, methods, appraisal interviews
checklist, methods, objectives, appraisal interviews
performance, due process, objectives, particpants
138
What are some dry heat cooking methods?
pan frying, rotisserie cooking, boiling
broiling, roasting, grilling
deep fat frying, barbecuing, blanching
oven frying, baking, steaming
139
what is the fundamental equation?
the business will continue indefinitely
US dollars for USA
assets equal liabilities plus owner’s equity
recording or valuing assets in money at time of transaction
140
what is the cost principle?
assets equal liabilities plus owner’s equity
time of cash inflow/outflow vs when earned and expenses when incurred
business is separate from owners
recording or valuing assets in money at time of transaction
141
what can be a barrier to communication?
cultural differences
linguistics
hearing an expected message
ignoring conflicting information
142
who has the ability to pay bills?
employee
creditors
analysts
government
143
A la carte is when food is priced together and put into a meal/combo
False
True
144
what are the 5 steps of lean?
identify, document, improve flow, customer influenced, and perfect
document, perfect, improve flow, customer influenced, and identify
customer influenced, identify, improve flow, document, and perfect
improve flow, customer influenced, identify, perfect, and document
145
what are a few important factors for production sheet planning?
production date, special instructions/comments, meal, weather
time schedule, menu item, prep quantity, substitutions, actual yield
the unit, production date, meal, customer count, employee assignments
weather, actual yield, quantity to prepare, the unit, menu item
146
what is the purpose of the Norris-LaGuardia Act?
forbids yellow-dog contracts, requires workers to state they were not membe
federal govt behind employees efforts to organize and bargain collectively
anti-injunction, restricted employers from federal injunctions
balance the powers of labor and management
147
what are disadvantages of partnership business
avoids double taxation of business and owner
easier to attract capital
costly and time consumin
general partner has unlimited liability
148
what are the advantage(s) of partnership business type?
easier to attract capital
avoid double taxation of owner and business
limited control for person who starts company
owner has total control
149
What definition is correct for group purchasing?
An external organization joining various purchases together for discount
cash and carry, prices low
dept in organization authorized to purchase
purchase for immediate consumption
150
what is the definition of ASQ?
product or service that is free of defects
providing quality despite what the customer may want or need
pushing out product as quickly as possible with possible defects
characteristics of a product or service is its ability to satisfy needs
151
What is the purpose of the Landrum-Griffin Act?
anti-injunction, restricted employers from federal injunctions
federal govt behind employees efforts to organize and bargain collectively
balance the powers of labor and management
labor racketeering organizations and employers were denying employee rights
152
which is one point of Deming's 14-point system for quality?
create culture of continual improvement
don't pick suppliers solely based on price
focus on quality not quantitity
eliminate quotas
153
What definition is correct for centralized purchasing?
specified dept purchases for all depts in organization
external organization joining various purchases together to get a discount
purchase for immediate consumption
cash and carry, low prices
154
what is the advantage/disadvantage of S corporation?
avoids double taxation/general partner has unlimited liability
least costly/unlimited personal liability
limited liability of owners/75 or less stockholders
limited liability of owners/transferability of ownership requries approval
155
what does OSHA stand for?
Oh snap, hella ass
occupational safety and health administration
octopi stay having assumptions
occupational safety and haven administation
156
what are the key aspects of accounting?
financial accounting
managerial accounting
cost accounting
auditing
157
What is the difference between efficiency and effectiveness?
efficiency is doing things right; authority is doing the right thing
efficiency is doing things right; effectiveness is doing the right thing
authority is doing things right; effectiveness is doing the right thing
effectiveness is doing things right; efficiency is doing the right thing
158
who has the ability to meet wages?
government
employee
analysts
BOD
159
what is a characterist of an effective performance appraisal system?
standardization
performance expectations
job-related criteria
due process
160
What definition is correct for warehouse club purchasing?
purchase for immediate consumption
specified dept purchases for all depts in organization
dept in organization authorized to purchase
cash and carry, low prices
161
What is the purpose of the Wagner Act
balance the powers of labor and management
labor racketeering organizations and employers were denying employee rights
anti-injunction, restricted employers from federal injunctions
federal govt behind employees efforts to organize and bargain collectively
162
def: scarce information; use expert opinion (DELPHI) or questionnaires
casual model
subjective model
exponential smoothing
163
What is reengineering?
redesign of a process for dramatic improvement
recreating a process designed for minimal improvement
just being an engineer
remaking a product for fun
164
when did the pregnancy discrimination act start?
1978
1986
1963
1938
165
Quality of meals, customer satisfaction, and financial accountability are also outputs in the foodservice model
True
False
166
what is trend analysis?
compare results over time or to a benchmark
data presented in %
point at which cost = revenue
relationships w/ 2 assets
167
what is conservatism?
enough information explained so reader can understand financials
record revenue and expenses in the accounting period they occur
costs of an assets purchase and installation allocated over its life
moderation in recording transaction and assigning values
168
what are usually bargaining issues?
management rights
economic issues
working conditions
job security
169
what are disadvantages of sole proprietorship?
costly and time consuming; general partner has unlimited liability
easy to attract capital
unlimited personal liability; business managament limited to skills/ability
avoids double taxation of owner and business
170
when did the age discrimination in employment act become law?
1967
1973
1970
1978
171
the purpose of an ingredient room is designed for measuring ingredients to be transmitted to the various work centers
True
False
172
what techniques can you do to improve communication?
repetition
feedback
sensitivity to receiver
symbolic meanings
173
how many standard deviations is 6-sigma from the mean
5.5
7
6
8
174
what is the pregnancy discrimination
requires equal pay for equal work regardless of gender
broadens gender discrimination to include pregnancy and childbirth
requires payment of minimum wage and overtime pay, restricts child work
prohibits discrimination based on citizenship or nationality
175
What definition is correct for independent purchasing?
dept in org authorized to purchase
cash/carry, low prices
external org joining various purchases together
specified dept purchases for all depts in org
176
what is depreciation?
enough information explained so reader can understand financials
all must be shared that makes a difference in the financials
once business selects accounting method it can‘t be changed
costs of an assets purchase and installation allocated over its life
177
what is the purpose of the manager role?
focus on customer disatisfaction
focus on employee retention
help create the vision
berate employee
178
what is adequate disclosure?
moderation in recording transaction and assigning values
once business selects accounting method it can’t be changed
all must be shared that makes a difference in the financials
enough information explained so reader can understand financials
179
what are advantages of sole proprietorship?
least costly form of ownership; easy to initiate and discontinue
personal liability
increased sources if knowledge, ability, and capital
access to cash may be limited
180
what is the difference between efficiency vs effectiveness?
doing the right things vs doing things right
doing things right vs doing the right things
181
what is an example of onsite foodservice?
sports events
zoos
military
cruise ships
182
table d'hote is when items are priced at an individual rate
False
True
183
when did the fair labor standards act become law?
1963
1964
1967
1938
184
what are some duties of interpersonal roles?
entrepreneur, disturbance handler, resource allocator, negotiator
figurehead, leader, liason
monitor, disseminator, spokesperson
185
what is the definition of staffing?
the recruitment, selection, training, and development of people
Organizational objectives and procedures
ensuring that plans are being followed
function concerned with individual and group behavior
186
how is the concept of balance defined?
adequate info is available to assure results of decision
managerial adaptation to change enviroment/politics/social/tech changes
informal communication channel in which info is passed from employees
occurrence of future events cannot be predicted
187
what type of skills are required for technical skill?
requires effective communication
specialized knowledge/analytical ability/ expertise in tool/procedure use
ability to understand the orf within the enviromental context
188
PERT is the longer of the two network paths
True
False
189
why is quantity of meals an important output?
the more meals you make the lower cost because of donating
impacts both financial performance and customer satisfaction
because making too many meals is impossible
all the other outputs influence quantity so its basically the sum
190
what is greenwash
parts are blended together into a unified whole
inaccurate or misleading information distributed by an orgsanization
any resource required to accomplish objectives of the system
where two systems or subsystems come in contact with each other
191
yield grades are for beef to provide a nationwide uniform method to identify cutability differences among beef carcasses
True
False
192
which of these definitions are correct?
interdependency: each part affects the performance of its specific part
hierarchy: singular system composition, doesn't use subsystems
dynamic equilibrium: sporadic response/adaptation of the internal system
permeable boundaries: define limits of system and environmental interaction
193
What definition is correct for just-in-time purchasing?
purchase for immediate consumption
specified dept purchases for all depts in organization
cash and carry, low prices
dept in organization authorized to purchase
194
What is root cause analysis?
focuses on the root of the issue that is causing any given problem
letting things get swept under the rug
digging up roots and causing mass overturn
focuses on the effects of a problem
195
the two types of networks is:
Game processing unit (GPU)
Program evaluation and review technique (PERT)
Critical path method (CPM)
return of investment (ROI)
196
when did the immigration reform and control act begin?
1986
1963
1938
1964
197
Pareto analysis is also known as 80-20 rule
True
False
198
what is the business entity concept?
US dollars for USA
assets equal liabilities plus owner’s equity
business is separate from owners
the business will continue indefinitely
199
what is kaizen?
A Japanese philosophy that emphasizes daily growth in every aspect
An American philosophy that emphasizes daily growth in every aspect
A Korean philosophy that emphasizes daily growth in every aspec
A Chinese philosophy that emphasizes daily growth in every aspect
200
a balance sheet is assets, liabilitie, capital or owners’ equity at the end of an accounting period
True
False
