A customer orders fish you learn that the fish has sold out. What is the BEST way to tell them?

talk to the manager offer another dish a discount apology

Technological literacy is ___

knowledge about technology and the ability to use it

When writing resumes, why do employers prefer professional references over personal ones?

Personal references tend to be biased.

You've been working with your manager who has been using inappropriate language. What do you do

Ask the manager to stop speaking in such a inappropriate way

you notice an older man with tattered clothing enter. How should he first approach the customer

Greet the customer and ask if he would like her assistance.

Which of the following is NOT a benefit of doing a community service project?

opportunity to earn extra money

Two workers enter one is wearing safety glasses, but the other is not. Should both wear them?

Safety glasses should always be worn on the shop floor.

Being proactive can best be described as:

Controlling problems or prepare for future problems.

Having to selcet 4 people for a job, what is the process for making the decision?

Evaluate all factors and select the most suitable contractor

Which of the following is NOT a benefit of professional development activities?

learn "survivor" strategies by undercutting members

You notice a new tablet won't work. What it the first course of action?

Look for the operating manual to figure out what is wrong.

observing a respected person on the job.

Liable can be defined as:

Being legally responsible for something

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Duplicate of Workplace Readiness Skills 2017

118 termsStudBud Administration186 plays

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Questions 118

Answers

1
A customer orders fish you learn that the fish has sold out. What is the BEST way to tell them?
Make sure the customer knows this will never happen again
talk to the manager offer another dish a discount apology
Talk to another server, ask the chef to come and apologize
Have the restaurant manager offer a substitute.
2
What percent of companies report that most of their employees use personal electronics at work?
90%
60%
10%
25%
3
Act or process of using words, signs, sounds or behaviors to express or exchange information
problem-solving
diplomacy
communication
diversity
4
A plan or goal that guides someone's personal behavior
perks
agenda
incongruent
intangible
5
The use of the internet means to harass an individual:
Telecommunications
Malware
Cyber Bullying
Trojan Horse
6
Technological literacy is ___
another word for text messaging or texting.
ability to perform basic math functions ex:addition
the ability to read and write.
knowledge about technology and the ability to use it
7
When preparing to give a presentation you should
practice, practice, practice
know your audience
all of these answers
become an expert on your topic
8
The cornerstone for business, technology and relationships is
Vision
Tardiness
Physical Strength
Communication
9
The purpose of writing a thank you note to a job interviewer is____.
to show that you are polite, thoughtful, and conscientious.
to thank the interviewer for his or her time.
all answers are correct
to give you another chance to sell yourself.
10
Demonstrate ________ by contributing new ideas and working with initiative
creativity and resourcefulness
positive self-representation skills
conflict resolution skills
diversity awareness
11
To run or operate something by using machines and computers instead of people doing the work.
Automation
Compatibility
Productivity
Implementation
12
The ability to do something or produce something without wasting materials, time or energy.
Plan
Organization
Efficiency
Prioritize
13
process which information is given between people through systems of symbols, signs, behavior.
speaking
listening
communication
interpersonal skills
14
An individual works well with all customers and coworkers has
self-representation.
diversity awareness
communication skills.
conflict resolution.
15
The individual negotiates diplomatic solutions to interpersonal & workplace issues.
conflict resolution
creativity and resourcefulness
diversity awareness
self-representation
16
One way to help identify effective work skills and behaviors is to do which of the following
Google them
job shadow
ask them to hire you
judge
17
The biggest killer of innovation is
stress
people
money
time
18
____ is a prewrite helps get your ideas flowing and writing everything that comes to mind
Free writing
Outlining
Taking notes
Emailing
19
Copyright laws cover _
all original artwork.
materials in the public domain
cyber bullying.
ideas.
20
A question raised for inquiry, consideration, or solution is called a _____
idea
problem.
source.
solution.
21
When writing resumes, why do employers prefer professional references over personal ones?
Personal references tend to be biased.
Professional references are biased.
It is illegal to provide personal references.
Professional references tend to be more intelligent.
22
Protection that guards vulnerable assets from harm is called ____
Security
Trojan Horse
Cyber Stalker
Malware
23
You've been working with your manager who has been using inappropriate language. What do you do
Remain calm and report the problem to the Police Department.
Join in with the use of the inappropriate language to fit in
Ask the manager to stop speaking in such a inappropriate way
Aggressively confront the manager about the situation.
24
you notice an older man with tattered clothing enter. How should he first approach the customer
Ask the customer to look at the posted dress code and leave.
Inform the customer of available layaway plans.
Wait until the customer approaches her and handle it.
Greet the customer and ask if he would like her assistance.
25
Which of the following is NOT a benefit of doing a community service project?
opportunity to do what you enjoy for a good cause
valuable training in leadership or job related skills
opportunity to earn extra money
satisfaction from providing help to some individual or cause
26
Which of these help keep workers safe, establish laws to hold companies responsible for safety?
EPA
IRS
DMV
OSHA
27
Two workers enter one is wearing safety glasses, but the other is not. Should both wear them?
Safety glasses should always be worn on the shop floor.
All global companies suggest that they wear safety glasses
Most employees wear safety glasses as a safety precaution.
It is the ethical thing to do
28
The physical or emotional conditions that surround and impacts their growth, health is called
incongruent
perks
environment
perks
29
Solving a problem, dispute, or contentious matter is called
resolution
conflict.
tact.
negotiating.
30
Being proactive can best be described as:
Controlling problems or prepare for future problems.
To watch, keep track of; usually for a special purpose.
Your special skills fulfilling task requirements.
Conditions or practices (cleanliness) conducive to health.
31
Informational technology changes DRAMATICALLY every
18 months.
18 years.
18 seconds.
18 days.
32
An individual that contributes new ideas and works with initiative has
customer service.
self-representation.
conflict resolution.
creativity and resourcefulness
33
To begin to do or make something:
Automation
Implementation
Productivity
Compatibility
34
Which of the following is not a type of web browser?
Google Chrome
Safari
Google Drive
Internet Explorer
35
Having to selcet 4 people for a job, what is the process for making the decision?
Select the contractor who is closest to the job location.
Select the one whos the most affordable and explain why
Evaluate all factors and select the most suitable contractor
Ask a coworker to help and select the best contractor
36
Which of the following is NOT a benefit of professional development activities?
learning more about the job market in your chosen field
learn "survivor" strategies by undercutting members
learning how to handle yourself in social situations
learning to work with others
37
What is the MOST important reason for cleaning your web browser after browsing the internet?
to minimize the chances of computer virus
to optimize browsing speed
to maintain privacy at all times
to tag important websites
38
You notice a new tablet won't work. What it the first course of action?
Inform the IT department about the computer problem.
email a friend who is an IT expert and seek assistance.
Look for the operating manual to figure out what is wrong.
Tell your co-worker about the problem and ask for help.
39
Demonstrate ________ by abiding by workplace policies and demonstrating honesty and reliability
integrity
teamwork skills
a good work ethic
diversity awareness
40
piece of malware that pretends to be something benign but is dangerous
Security
Trojan Horse
Cyber Stalker
Malware
41
Which of the following journals is a publication directly related to a profession?
sports
professional
literature
Wall Street
42
You have been asked to send inventory to a manager. What following format is most appropriate
pdf
excel
word
email
43
Job shadowing means:
a temporary position that leads to full time employment.
observing a respected person on the job.
to follow secretly.
a position with a fixed regular payment
44
Which of the following does not belong in a portfolio?
letters of recommendation
photos of a project
pictures of your vacation
all of these
45
This term describes an individual's level of quality, achievement, that is seen as acceptable
standards
attitude
values
integrity
46
This describes a person’s feelings to duties such as goal settings, cooperation, and honesty.
work ethics
interpersonal skills
conflict resolution
diversity awareness
47
Before you post online, you should ask yourself the following question(s):
Am I revealing too much about myself?
Could someone feel disrespected by my post?
All of these
Am I showing a bad side of myself?
48
What is the expected gratuity for good service in a restaurant?
10-15%
15-20%
5-10%
20-25%
49
The rate at which goods are produced or work is completed
Plan
Prioritize
Organization
Productivity
50
Liable can be defined as:
A person's behavior or belief concerning what is okay to do
A person's principle or judgment of whats important in life
Being legally responsible for something
The quality of being honest and having moral principles.
51
As a committee member, you are responsible for:
all answer are correct
keeping an open mind
expressing ideas
treating other people's opinions and ideas with respect
52
A spreadsheet application is primarily used to
design a website.
publish files to a website.
manage long documents like instruction manuals.
manage financial data.
53
traits and interpersonal characterize a person's relationships with other people are called
hard skills.
technical skills.
soft skills.
problem solving skills.
54
Motivating factors can be:
new or old
inside or outside
internal or external
written or spoken
55
Why is having diversity in a company staff a good idea?
There is a broader range of talents, skills, and creativity.
It meets the quota for minority cultures.
The work environment will be more ethical.
It creates a homogenous work ethic.
56
What of the following refers to the mixing of people from other cultures who are in a setting?
ethnicity
respect
race
cultural diversity
57
A person's principles or standards of behavior; one's judgment of what is important in life.
morals
values
character
ethics
58
One demonstrates ___ by negotiating solutions to interpersonal and workplace conflicts.
teamwork skills
creativity & resourcefulness
integrity
conflict resolution skills
59
Conditions or practices (as in cleanliness) conducive to health is described as
Manners.
Appearance.
Differentiation.
Hygiene.
60
To hear something with thoughtful attention; to give consideration
interpersonal skills
communication
listening
speaking
61
The individual dresses appropriately, and uses language and manners suitable for the workplace.
standards
image
self-representation
diversity
62
On-the-job training is________
a school that offers a variety of skills-oriented programs
on-site instruction in how to perform a particular job
a private institution that trains students for a profession
a temporary employee
63
The idea that people have about someone or something
Image
Perception
Appearance
Ideal
64
Which of the following is a good behavior to show during an interview?
nail biting
smiling
expressing your personal opinion on politics, social issues
unusual, memorable clothing
65
When applying for a job, the first step is to complete
a job application.
an interview.
a resume.
a W-2 form.
66
The acceptance of something as fact without evidence or proof is called ____
Assumption
Appearance
Clarification
Enunciation
67
The gestures, movements, and mannerisms by which a person communicates with others.
communication
speaking
body language
interpersonal skills
68
Tom said he would finish the report by Friday if he does it's an example of what positive trait
Character
Reliability
Integrity
Values
69
There are specific hazards in EVERY occupation.
True
False
70
Which of the following would require that you follow a set in order to keep operations working?
Installing the new printer and copy machine
Posting a schedule for staff meetings
Explaining directions to the corporate office
Distributing a sign-up sheet for the company awards banquet
71
____ skills which refer to a person's knowledge and occupational skills.
technology
hard skills
problem solving skills
technical skills
72
To have an effective team, which skill is not essential?
arguing
communication
listening
respect
73
To work safely you should:
All of these
keep work areas clean and neat
use safety equipment and protective clothing
follow safety rules
74
How can creativity and resourcefulness help you be successful in your career?
it gives you the ability to see a new situation or setting
it gives you new insight
you can find a way to use what is around you
all of these answers
75
Communication at a distance by technological means
Security
Malware
Telecommunications
Trojan Horse
76
Relations of people and ability to communicate with people without speech.
speaking
listening
interpersonal skills
communication
77
Critical thinking and problem solving are defined as:
Potential deviation
Using one's mind to produce thoughts
A point of origin
Analyzing and resolving problems in completing assigned task
78
The appearance a young professional should present is
well-groomed.
all answers are correct.
neat.
clean.
79
What is the BEST way to begin your email to Sally Smith?
Dear Ms. Smith,
Dear madam or Sir:
Dear Mrs. Smith,
hello Sally Smith!
80
Employers expect certain things from employees like “initiative.” Initiative means
calling your boss when you cannot come to work.
making sure your work is marketable.
showing respect for other’s work.
doing things on your own; being a self-starter.
81
Something extra that someone receives in addition to his regular pay for doing a job.
perks
agenda
environment
intangible
82
The five stages in solving a problem are evaluate, manage, decision, resolve, and examine.
false
True
83
After a argument they treat you poorly. What is the BEST way for you to resolve this conflict?
email their parent explaining what happened and ask for help
Report them to the human resources manager.
Ignore them but make sure their peers know.
Let these actions go because it will get better with time.
84
. The overall look that an employee presents on the job is best described as one’s ___
Incongruent
Appearance
Discrimination
Amibuity
85
One can demonstrate a positive work ethic by
showing a willingness to take direction
all answers are correct.
being motivated to accomplish the task at hand.
coming to work everyday on time.
86
When delivering a speech, do not
smile at the audience
maintain good eye contact
have good posture
speak rapidly
87
“Big Picture” issues can be referred to as:
the organization's policies
all of these
the culture of the organization
goals of the company
88
Simone is committed to lifelong learning. What is the BEST way that she can show her commitment
Offering fellow employees assistance on the job
Attending conferences to acquire industry-related knowledge
Spending time at work completing assignments for her classes
Researching how to do difficult tasks in her workplace
89
What is the purpose of a cover letter?
shows an employer that you're legally able to work in the US
to introduce and explain why you are giving your résumé
to list your work experience in chronological order
to show an employer your handwriting
90
An orderly or step-by-step conception or proposal for accomplishing an objective:
Efficiency
Organization
Productivity
Plan
91
The answer to a multiplication problem is called
difference.
product.
sum.
mathematics.
92
A term that describes information pertaining to a certain profession or position
Information technology
Productivity
Compatibility
Job specific
93
The purpose of writing a thank you note to a job interviewer is____.
to show that you are polite, thoughtful, and conscientious.
to thank the interviewer for his or her time.
all answers are correct
to give you another chance to sell yourself.
94
The job of the Legislative Branch of the government is to ________________ laws
implement
make
evaluate
assess
95
Which of the following is a good basic rule of a business meeting?
handle all questions individually after the meeting
distribute an agenda
avoid visual or printed support materials
allow participants to conduct conversations among themselves
96
_______ keeps information about a customer from being disclosed without his or her consen
Assumption
Ambiguity
Evidence
Confidentiality
97
Contributes to the success of the team, assists the others, & requests help when needed.
rules
image
value
teamwork
98
The rate of emergency room-related injuries for young workers is ___ to workers over 25.
Equal
2 times higher
1.5 times higher
2 times lower
99
This term best describes rules of behavior based on ideas about what is morally good and bad.
conflict
values
ethics
security
100
In a business or office setting, the BEST greeting when answering the telephone is
Hello this is ____
Greetings
Good morning or Good afternoon
Hello sir or ma'am
101
Preferential treatment or mistreatment of a person based on age, gender, race, etc is called __
Clarification
Discrimination
Ambiguity
Enunciation
102
The amount of income tax that is taken from a person's check is based on what
W-2 form
W-9 form
W-4 form
401k
103
Which of the following questions would NOT be appropriate to ask during an employment interview
What additional training should I consider?
How much are you paying now?
Will there be openings here in the future?
What kind of skills and experience would I need to work here
104
_________ is a chart that shows the order in which events occur.
The near-far rule
Down time
A timeline
An estimate
105
What is a collection of a work representing education, self development, and career information
reward
cover letter
portfolio
job application
106
Demonstrate ___ by adding to the success of the team or requesting help when needed
integrity
diversity awareness
teamwork skills
positive self representation skills
107
Which of the following statements about reading skills is true?
Previewing is restating the main concepts in your own words
Skimming is reading quickly to pick out key points.
Critical reading is key to help you predict its content.
Taking notes is key to help predict future content
108
judgment about a person or group because of their culture or social class is called a __
Incongruent
Cultural bias
Enunciation
Cultural diversity
109
Ivan gives customers a coffee cup at the end of year. Now they say he can't give a explanation?
The cups are not worth what they cost.
Ivan and the other employees gave away too many cups.
Giving away cups didn't generate new to pay for the cups
Cups are not a product Ivan's company normally sells.
110
Listening and hearing are the same thing when it comes to effective communication.
True
False
111
The process of speaking words that may be clear or unclear to the listener is known as ____
Ambiguity
Charity
Enunciation
Communication
112
The word “critical” means:
use one's mind to produce thoughts or important juncture
Potential deviation
a point of origin
to determine the significance, worth, or condition of
113
Your team asked you to stay late and work but you made other plans. What should you do?
Reach a compromise and leave early
Since you first made plans, tell your coworker you cant stay
Contact a friend who can go out, stay to finish the project
Agree to stay because work is important
114
Samuel works at a equipment company. What will help him decide what to do each day?
The tasks most enjoyed
The work your peers do first
The daily work plan
The customer's complaint log
115
What is the best way to email a potential customer?
Dear Joe,
Hello, Joe Bob!
Dear Madam or Sir,
Dear Mr. Bob:
116
completing the past employment section on an application, in what order should jobs be listed?
order is not important
start with the job most related to your career objective
start with your first job
start with current or most recent job
117
To explain or qualify something is known as ___
Discrimination
Communication
Clarification
Enunciation
118
When seeking employment you should:
know what the company does
know the name of the person you are meeting
have an appointment in advance
all of these

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