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IBA111 Topic 11 Flashcards | StudBud
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IBA111 Topic 11
IBA111 Topic 11
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1
Which of the following does NOT accurately describe a change agent who uses a rational persuasion strategy?
people are guided by reason in their actions and decision making
people are guided by facts, reason and self-interest
uses information and facts to communicate the desirability of change
relies on legitimate power
2
Which of the following is NOT one of the 3 leadership approaches to diversity?
Valuing differences
Competitive advantage
Managing diversity
Affirmative action
3
Covid-19 brought unexpected changes that ultimately result in new policies. This situation and outcome can be called ___
unexpected trouble
planned change
unplanned change
crisis management
4
The four alternative views of ethical behaviour include all the following, EXCEPT:
Ethical view
Justice view
Individualism view
Moral-rights view
5
____ is a version of top-down change that is based on activities to increase shareholder or economic value.
Theory O change
Theory Y change
Theory X change
Theory E change
6
Which of the following statements does NOT accurately describe Theory O change?
attempts to improve the firm's financial performance
values employee attitudes
encourages participation from the bottom up
inspires support through employee commitment
7
Change leaders are threatened by change; status quo managers are confident of their ability.
False
True
8
____ is often viewed as something that must be overcome in order for change to be successful.
Power sharing
Resistance to change
Political manoeuvring
Forced coercion
9
The reasons for engaging in international business include all of the following EXCEPT:
Seeking new markets to sell products
Seeking access to lower labour costs
Seeking to eliminate ethical concerns
Seeking access to financial resources
10
A manager will seek to enhance a worker's self-efficacy by increasing their ___
competence
confidence
All of the above
ability
11
Changing in the three phases of planned change model, can be implemented by ___
All of the above
putting changes in tasks, people, culture, technology, structure into place
identifying new, more effective ways of behaving
choosing changes in tasks, people, culture, technology and/or structure
12
As the person to make things happen, a part of every manager's job is to act as a ____ in the workplace.
social system manager
change agent
managerial agent
social change manager
13
___occurs as a result of the specific efforts of a change agent in direct response to a performance gap.
Innovative change
Planned change
Unplanned change
Performance change
14
____ is the phase of stabilising the change and creating the conditions for its long-term continuity.
Refreezing
Unfreezing
Transforming
Changing
15
A(n) _____ strategy engages people in a collaborative process of identifying values, assumptions, and goals.
unfreezing-refreezing
rational persuasion
shared power
force-coercion