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CSR Update 10/16/24 Flashcards | StudBud
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CSR Update 10/16/24
CSR Update 10/16/24
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StudBud Administration
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Flashcards
12 cards
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Practice quiz
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Questions
12
Answers
1
What should you do if you see "Billing Program Error: Over Capture is not enabled" on your holds list?
Forward the order to your supervisor chat.
Ignore the order.
Send the order to accounting.
Email or call the customer like any other hold.
2
If a vendor offers to reship or replace a missing item, feel free to proceed as a kindness to your supervisors.
False
True
3
What is an important aspect of maintaining professionalism in emails?
Using slang and abbreviations to keep it brief and customers comfortable.
Writing long, detailed emails without regard for clarity.
Ignoring punctuation and capitalization.
Starting with a proper opener and using correct capitalization.
4
What should you do when receiving a call inquiring about another person?
Ask what the call is about and put the caller on hold.
Tell the caller to call back later.
Hang up the phone, they'll get in touch with that person eventually.
Transfer the call right away. If the person doesn't answer it will go to VM
5
When a customer asks about a timeline for issue reshipment, which of the following is the best response?
"A supervisor will contact you today or tomorrow."
"I can transfer you to my supervisor now."
"We'll get this reshipped to you today because we have this in stock."
"A supervisor will contact you with reshipment details soon."
6
Which class of hard hat provides electrical protection up to 20,000 volts?
Class E
Class C
Class G
Class B
7
What is the maximum print size for screen printing (SP)?
12” x 12”
6” x 6”
8” x 8”
10” x 10”
8
Maintaining a high level of professionalism in emails includes using full sentences and correct punctuation.
False
True
9
When a customer requests a logo size that doesn’t align with the listed sizing, what should you do?
Use your best judgment to clarify the size limitations.
Always say yes to the customer.
Ignore their request.
Assume any size is acceptable.
10
Where can you find the case quantity for a hard hat?
On the checkout page
In the vendor's catalog
On the product page or line item when building a quote
In customer service emails
11
All logos must be at least 1” away from any borders.
False
True
12
What should you check on the cheat sheet hard hat tab before placing a custom hard hat order?
The shipping costs
The color of the hard hats
Personal preferences for hard hats
Minimum order quantities and special vendor rules
