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CSR Update 10/16/24 Flashcards | StudBud
CSR Update 10/16/24
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What should you do if you see "Billing Program Error: Over Capture is not enabled" on your holds list?
A
Forward the order to your supervisor chat.
B
Ignore the order.
C
Send the order to accounting.
D
Email or call the customer like any other hold.
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