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Last updated: March 23, 2025
Last Updated: March 23, 2025
This Refund Policy outlines the terms and conditions regarding refunds for payments made to StudBud ("we," "our," or "us") for subscription plans and services. By purchasing any subscription or service from StudBud, you agree to the terms of this Refund Policy.
When you purchase a subscription plan from StudBud, you are agreeing to pay for the entirety of the subscription period you have selected (monthly, quarterly, annual, or otherwise). Your payment obligation begins at the time of purchase and continues for the duration of the selected subscription period.
Unless you cancel your subscription before the renewal date, your subscription will automatically renew for the same period at the then-current rate. You will be charged using the payment method you provided during the initial purchase.
As a general rule, all purchases are non-refundable. When you purchase a subscription, you are committing to pay for the entire subscription period.
While refunds are not guaranteed, we may, at our sole discretion, consider issuing a refund in certain circumstances as a gesture of goodwill. To request a refund consideration, please contact our support team at [email protected] with a detailed explanation of your situation.
Factors we may consider when evaluating refund requests include:
If a refund is approved at our discretion, it will generally be processed for the full amount of the purchase. We do not offer partial refunds or account credits unless specifically determined by our support team.
If you believe your account has been charged without your authorization or as a result of fraudulent activity, please contact our support team immediately at [email protected]. Please provide all relevant details, including the date of the transaction and any other information that may help us investigate the issue.
For unauthorized or fraudulent charges, our team will:
To ensure prompt resolution, please report any suspected unauthorized charges within 30 days of the transaction. While we will investigate all reports, early notification allows us to address issues more effectively.
If you are dissatisfied with our service or believe you have been charged incorrectly, we request that you contact our support team before initiating a chargeback with your payment provider. Many issues can be resolved directly, avoiding the need for a formal chargeback process.
Initiating a chargeback without first attempting to resolve the issue with our support team may result in:
To request a refund consideration, please:
We strive to respond to all refund requests within 5 business days. Complex cases may require additional time for review.
If a refund is approved, it will be processed using the original payment method when possible. Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider's policies.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the updated policy.
If you have any questions about this Refund Policy or need assistance with a refund-related matter, please contact us at:
By using StudBud services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
If you have any questions about these documents, please contact [email protected]