Unit 1 and 2 review

The first thing you need to do in order to deal with stress is

Scheduling patients with single 10 min appointments in the first half hour only is

Which of the following is a gland in the neck that produces excessive hormones?

A total practice management system (TPMS) is a/an

All referral appointments should be

Open access scheduling is also called

A tickler files may be used

Obtaining vital signs against a patient's will is an example of

Informed consent is required for

Which of the following is a CMAA's priority when pulling daily charts?

If a patient's requested time slot for an appointment is unavailable, you should..

A patient asks you what other options for treatment are available. You should..

What is the purpose of a scheduling matrix?

Which is the PRIMARY purpose of the medical record?

Which of the following should be sent by certified mail?

Which is the correct salutation for a business letter?

What should you use to verify a patient's demographic information?

Which is correct regarding the medical assistant's personal image and grooming.

What should be given to the patient when scheduling a return visit?

The medical assistant's creed was adopted in

An electronic database may consist of files pertaining to

Which of the following files is used to remind patients of appointments or procedures?

Which term means abdominal wall?

You discover an error in an EMR from a patient's visit yesterday. What should you do?

Which mail service is used to discharge a patient from the medical practice?

An established cancels an appointment.. what should the CMAA do?

Although patients do not go through the stages of dying in the order presented, the 4th usually

When the CMAA transmits a medical record, what document is required?

Which is a good strategy for scheduling a patient who was late for his last 2 appointments?

Based on HIPAA, a CMAA should take which of the following when leaving a workstation?

Which is an example of a incidental disclosure?

Hospital visits are typically made by the physician

Which is an example of modified wave scheduling?

Which mail service is most commonly used by medical facilities?

Grieving or distressed patients tend to be

A provider goes away without leaving a contact number/someone covering. This could be a(an)

Which is the correct way to sign a provider's name to a business letter?

A patient took aspirin before a scheduled procedure after being told not to. You should..

Being able to put yourself in the patient's situation is commonly referred to as

After deactivating the security alarm, what should the CMAA do next?

Which of the following is responsible for setting the standards for blood born pathogens?

If all the appointments for an afternoon are for the same type of exam, it is ___scheduling

Which filing system best protects privacy and allows for high volume expansion?

Using diplomacy in dealing with difficult patients is a/an

When creating a reception area for pediatric patients which could be included?

The physician orders an EKG for a patient with a rapid heart rate. This is known as

Which is an example of open hours scheduling?

When should a CMAA pull the daily charts?

Which prefix means "abnormal"

Which of the following terms refers to the removal of all or part of an organ or tissue?

Among a medical assistant's interpersonal skills, the most important personality trait is

To update a patient's demographics, you should__

Information to be filed may be in the form of

To evaluate a scheduling system, periodically review patient flow by analyzing the schedule for

What two things should be considered for a filing system?

Which is correct?

A patient in a convalescent home or nursing home is visited by the physician

Being assertive means to

A patient needs an appointment for arthrocentesis of the right shoulder. What is this?

Which section of the medical record contains the reason for the patient's visit?

An appointment reference sheet

Which is the correct action to take for a genuine emergency situation?

In addition to the patient and a witness, who else must sign the informed consent?

Which of the following is necessary to complete a patient's demographic information?

Which medical record organizes information in a chronological order according to departments