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Bus Man Unit 3 Flashcards | StudBud
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Bus Man Unit 3
Bus Man Unit 3
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StudBud Administration
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Revision of Unit 3.
Flashcards
25 cards
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Practice quiz
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Host live
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Questions
25
Answers
1
Delegating is a management skill needed by Participative managers.
False
True
2
Performance related pay is a performance management strategy.
True
False
3
How many types of business are there?
6
5
4
7
4
Which set of acronyms is correct for Lean Management?
8W, 5S
7W, 6S
7W, 5S
5W, 7S
5
There are 5 management styles
True
False
6
There are 4 strategies to improve efficiency and effectiveness in operations
False
True
7
Support and Sanction is a Performance Management Strategy
False
True
8
Which are the correct letters for the Areas of Management Responsibility?
F, O, HR, R&D, TS
R&D, F, HR, TS, S&M
S&M, TS, O, F, HR
O, F, TS, S&M, P
9
Drive to bond is a step in Maslow's Hierarchy of Needs
False
True
10
Goal setting theory and Maslow's second step are similar motivators.
False
True
11
Number of product returns could be used as a KPI.
False
True
12
Share plans and gain sharing are types of performance related pay
True
False
13
Which is not a stated management skill?
Interpersonal skills
Delegating
Motivating
Communicating
14
Qantas using flight simulators are an example of on the job training
True
False
15
What are the three levels of planning?
Medium term, Tactical, Strategic
Long term, Strategic, Operational
Strategic, Tactical, Operational
Short term, Operational, Tactical
16
The role of trade unions is to represent the employee during agreement negotiations & disputes
False
True
17
Employment conditions are set by:
Organisation wide Award & Industry wide Collective Agreement
Awards, Collective Agreements & Enterprise Agreements
Awards, Enterprise Agreements and Individual Contracts
Awards, Modern Awards & Enterprise Agreements
18
Whether customers are happy or not can be used as a KPI.
True
False
19
Drive to Bond and Maslow's third level are similar motivators.
True
False
20
Business Management is the best subject in the whole World.
False
True
21
The correct order for dispute resolution steps is
Mediation, Arbitration, Negotiation, Conciliation
Negotiation, Mediation, Conciliation, Arbitration.
Arbitration, Negotiation, Mediation, Conciliation
Negotiation, Arbitration, Mediation, Conciliation
22
Management by Objectives is a performance management strategy.
False
True
23
Which is the correct spelling of this Management Style?
Lazzes Faire
Laissez Faire
Lazy Faire
Laisses Fare
24
Which is not a global consideration in operations management?
Global sourcing of inputs
Overseas manufacture
Global outsourcing
Local outsourcing
25
The elements of an operations system are:
Inputs, Raw Materials, Outputs
Raw materials, Processes, Outputs
Inputs, Processes, Outputs
Raw materials, capital equipment, labour, time, money
