Final test of knowledge (Part 1)

Which would be an appropriate document to use when making a one time premium payment?

Which CI screen is used to order an ID card?

Which of the following should NOT be included in your notes?

What type of grievance would be used when the Provider is RUDE to the Member?

When changing an address we can check _____ to find out if the member is still in service area.

Which part of Medicare is considered pharmaceutical coverage?

Who can call and Submit a Grievance over the Phone?

A(n) _____ should be created with every call.

Which tool is used to verify RX accumulations?

What is the name of Bambi's rabbit friend?

Which of the follow plan types will you NOT handle?

What is the name of Kiara's friend, whom she falls in love with, in the Lion King 2?

Of the plans listed, which is the only Medicare plan that may require a medical referral?

In Grey's Anatomy which character was given the nickname McSteamy?

When is it appropriate NOT to use a Mentor document on a call?

Which CAS screen is used to view hospital inpatient PRE-ADMISSION authorization information?

What does "PHI" mean?

When providing medical benefits, which mentor document will you use every time?

Which department handles Access to Care issues for pharmacy?

When you get an "angry man" in CI you can proceed only after pushing the _______ key.

What is the name of the hobbit played by Elijah Wood in the Lord of the Rings movies?

Which document would be used to find out the meaning of the error code in Argus?

If the caller says they need a mail order override for a drug which document would be used?

What three pieces of information can be given to authenticate?

In Friends, what is the name of Ross and Rachel's daughter?