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SOKUHO0917 Hotel/Restaurant Quiz Flashcards | StudBud
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SOKUHO0917 Hotel/Restaurant Quiz
SOKUHO0917 Hotel/Restaurant Quiz
40 terms
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StudBud Administration
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29 plays
Recap of Theme 1 + 2 for SOKUHO0917
Flashcards
40 cards
F
Practice quiz
P
Host live
L
Questions
40
Answers
1
Examples are CAA, Forbes, Mobil, and Michelin
Structured Rating Guides
Guest Generated
Concierge
Online Travel Agencies
2
A product provided in a hotel room for guest use
Anemone
Gift
Amenity
Wifi
3
Which one is NOT a leader in hotels?
Hilton
Wyndham
Merchant
Marriott
4
In a Hotel, what is NOT Front of House?
Room Service
Front Office
Reservations
Casino
5
Which type of accommodations has a host?
Boutique
Chain
Lifestyle
Best & Breakfast
6
What is the fifth step in developing a HACCP plan?
Conduct a hazard analysis
Identify correct actions
Establish monitoring procedures
Identify correct actions
7
What are the three different operation types?
Managed, Clustered, Independent
Corporate, Managed, Independent
Corporate, Franchise, Independent
Managed, Franchise, Independent
8
What type of Hotel pays more money for supplies?
Independent
Affiliate
Chain
Franchise
9
What classifies a Resort Hotel?
All of the Above
Caters to destination travelers
Must have recreational facilities
Booked further in advance
10
What type of hotel has a separate sleeping area from the living area?
Suburban
Lifestyle
Bed & Breakfast
Suite
11
What is the largest Hotel Group in the World
Intercontinental Hotel Group
Wyndham
Hilton Worldwide
Marriott
12
The Term Used When Defining a Hotel?
Classification
Purpose
Certification
Order
13
What is the first step in developing a HACCP plan?
Conduct a hazard analysis
Determine critical point
Establish hazard
Identify actions
14
A term associated with Ownership & Affiliation?
Franchise
All of the above
Management Contract
Independent
15
What is NOT a part of the F&B Department
Mini Bar
Concierge
Wine Cellar
Restaurant
16
Which Type of Hotel must have a Shuttle Service?
Airport
Conference
Resort
Boutique
17
What type of guest will research hotel choices?
Airline Crew
Business Guest
Family
Convention Delegate
18
A distinctly defined group of people that a hotel attracts or retains as guests.
Target Market
Loyal Guests
Preferred Guests
Group Business
19
What is an OTA?
One Time Advertisement
Online Tourism Association
Online Travel Agency
Open Travel Accommodation
20
What does HACCP stand for?
Hazard Administration Critical Point
Hazard Administration Critical Plan
Hazard Analysis Critical Plan
Hazard Analysis Critical Point
21
An approach to ensuring the consistent delivery of services
Quality Assurance
Scaling
Front Desk
Star Rating
22
What is a GDS?
Global Distribution System
Global Distraction System
Global Divergent System
Global Demonstration Stars
23
Which type of hotel do most people choose?
Economy/Budget
Mid-scale
Upscale
Upper Mid-Scale
24
What is NOT a Hotel Industry News Site?
bighospitality.co.uk
hotelnewsnow.com
hotelandrestaurantnews.com
ehotelier.com
25
What is the Pineapple a Symbol of?
Pina Colada
Hotel, Restaurant & Tourism
Welcome, Friendship & Hospitality
Hawaiian greeting
26
Why is HACCP important?
Varify that the system works
Priorities and controls potential hazards
Food won't burned
Recording stuff
27
What service would a limited service hotel provide?
Concierge
Turndown service
Executive Floor
Continental Breakfast
28
Which is a true statement about Management Companies?
Management companies may manage only one chain
Management companies will always own the hotels they manage
Mngt companies serve the same role as asset mgnt. companies
Mgnt companies have contracts where they receive payment
29
Which is a true statement about independent hotels?
Chain hotels outnumber independent hotels all over the world
Independent hotels are not affiliated with a specific chain
Independent hotels may never be managed by an outside entity
Are mostly Luxury Class hotels with more than 150 rooms
30
Occupancy is....?
Rooms sold divided by rooms available
Demand divided by supply
Supply divided by demand
Rooms Available divided by rooms sold
31
Which Statement is TRUE related to Direct Distribution?
Hotels should focus on SEO activities
Chain hotels are NOT challenged by OTAs
OTAs distribution system are less developed than hotels´
Independent hotels are not challenged by OTAs
32
Which Danish Restaurant has 3 Michelin Stars?
Geranium
Restaurant AOC
NOMA
Kiin Kiin
33
What does ADR stand for in hotels?
Average Downtown Restaurant
Allow Dog Room
Awesome Day Rate
Average Daily Rate
34
Which is a true statement about Parent Companies?
Parent Companies can only consist of chains in single Scale
Parent Companies must consist of no more than five chains
Parent Companies can only have hotels in a single country
Parent Companies and related chains have changed over time
35
What is NOT a Parent Company
ACCOR
Marriott International
CitizenM
Intercontinental Hotel Group
36
Why do we classify hotels?
To inform customers
We like stars
To confuse people
It is easy to do
37
Which one is a “Parent Company” consisting of multiple chains?
Holiday Inn Express
Choice
Motel 6
Hampton Inn
38
RevPAR is calculated this way?
Revenue divided by supply
Renvenue divided by ADR
ADR divided by occupancy
Supply divided by revenue
39
What is NOT a task of the House Keeping Department?
Turn down service
Mini Bar
Laundry
Cleaning
40
A group of independent hotels that work together for their common good.
Franchise
Management Contract
Chain Hotel
Referral Group
