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Mini game for unit 7: IT Support Flashcards | StudBud

Explore/Mini game for unit 7: IT Support

Mini game for unit 7: IT Support

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Questions 10

Answers

1
What does virus infection mean?
Applications suddenly stop working or close unexpectedly.
Harmful software that replicates and spreads, damaging systems and data
Incorrect or unresponsive visual elements, buttons, or menus.
Software unable to connect to the internet or a local network.
2
What does overheating mean?
The laptop’s battery wears out, or loses power too quickly.
Components like the CPU or GPU get too hot
Devices may appear non-functional
External devices stop working
3
What is the main goal of customer service in IT support?
Generating more support requests
Resolving customers' technical issues quickly and effectively
Increasing company profits
Selling new products to customers
4
What is problem in picture?
User interface (UI) bugs
Configuration Errors
Network connectivity issues
Virus infection
5
What should you check first if your monitor displays a "No Signal" message?
Monitor Cable
Graphics Card
Power Supply
Hard Drive
6
Which of the following is the most important factor in IT support customer service?
Friendly communication
Effective problem-solving
All of the above
Quick response
7
What is problem in picture?
Disconnect
Battery problem
Virus infection
Unplugged
8
When a computer does not power on, what might be the issue?
Hard Drive
CPU
RAM
Power Supply
9
How many steps are there in software repair?
6
5
1
2
10
What is problem in picture?
Switched
Overheating
Disconected
Unplugged