New Phone In-Training activity- Day 4

Which department helps with log-in issues?

Admissions help with withdrawing from classes

Which program helps students prepare themselves for college?

We can help Pathway Connect students with log-in issues

Which department handles transcript evaluation?

This is the AI tool trained with our entire knowledge base to generate answers and responses in interactions

Whose extension CAN we give out to students?

Which department deals with E-books?

Which department deals with questions about loans?

Which department deals with campus tours for prospective students?

Which department handles override and deferment requests?

True or False: Agents should solely rely on CoPilot to find articles and generate interaction notes.

Which department handles complaints from multiple offices?

Which department handles questions about eRefund?