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Service Interactions Flashcards | StudBud
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Service Interactions
Service Interactions
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StudBud Administration
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19 plays
This Quizs is designed for Manager as part of the review for Payments and Payment Arrangements
Flashcards
10 cards
F
Practice quiz
P
Host live
L
Questions
10
Answers
1
Bo made payment via Myatt APP but no SMS message was sent to him. How should you advise Bo?
Apology and inform Bo we no longer send confirmations
Confirmation will be sent to primary email on the account
None above
Check again because confirmation are always sent via SMS
2
Jack called in for information about his OCA agency. Is this a valid transfer?
No
Yes
3
Billy wants to make a payment but does not want his last payment method stored on ATT's System.
Rep should Use Express Pay to Enable LPM
Rep should escalate issue to Management
Rep should make a joke about how we collect payments
Rep should use Express pay to disable LPM
4
What System is use to take payments?
Executive Pay
EX Pay
Express Pay
Xpress Pay
5
Customer is calling because they can't make the agreed upon payment. What are their options?
Schedule payment arrangement on Myatt App
Transfer to Collections
2 and 3
Payment arrangements with representative
6
You should transfer customers who call in for payment locations?
Yes
No
7
Customer called in due missing or lost payment, Is this a valid transfer?
Yes
No
8
What are the payment options for ATT customers?
Online, Mail, IVR, REP, Auto Pay, ATT Store and 3rd Party
C
Mail it in, give to a friend to handle, call it in, drop box
9
Someone used Joe's credit card fraudulently to make a payment? Which action is not true?
ATT will block fraud use on the account
Reverse Payment in Express Pay
Credit Card will refund money to Joe
Joe should File a claim with his Credit Card Company
10
Customer payment was applied to wrong account. Would you consider this to be a valid transfer?
NO
Yes
