HTMP Year 2 Certification Review Part 1

ADA stands for___________________.

Which is NOT an advantage of working for a chain-affiliated hotel?

Discussion of the company's missions and values is part of _____________.

John is giving directions for a nearby restaurant to an international guest. He should  ___.

When an attitudinal guest complaint occurs,  a manager should always ________.

Which one is NOT a current trend in the food and beverage industry?

A manager and employee discusses how well an employee met company standards in a ______.

The Civil Rights Act bars discrimination based on ________________.

Managers should always apologize for any negative experience the guest had.

Ricardo provides little or no direction to his employees. Which management style does he use?

Jada believes a reward system motivates people. She is a _________ leader.

Evaluating the menu by studying the popularity and profitability of menu items

A description of the future of the organization.

Process of analyzing current and historical data to determine future trends

__________________ is when managers pass decision-making on to staff to enhance guest service.

________________ is a fixed staff position in the housekeeping department.

When housekeeping status report and occupancy report do not match.

Finding out about the people w/ whom employees will work with on a daily basis is part of ____.

Reservation agent sells room and front desk agent performs the posting. This is example of ___.

Jeane is a manager who always follows the rules and doesn't like change. She is a _____ manager

Which one of the following is NOT an economic benefit of green practices for a hotel:

Julio enjoys motivating and helping people as a manager. Julio has ______________ skills.

New computer systems, new A/C units, new furniture are all examples of ______.

Shows the brand, purchase price, and quantity of an item ordered

Earning a bachelors degree or an industry certification is an example of _________________.

Regina enjoys working with her hands and fixing things. Regina has ___________ skills.

_______ is a variable staff position in the housekeeping department.

Broad description of an organization's reason to exist.

All items within each area of a hotel that are the responsibility of housekeeping to clean.

Mark uses his charismatic nature to inspire others. He is a ___________ leader.

Goal of energy management is to __________.

Guest comment cards can provide all of the following information EXCEPT:

indicates how often items on area inventory lists needs to be cleaned.

Facilities managers are in charge of maintaining which emergency systems?