The belief that one's abilities can continuously improve through learning,

A shopper who wants to find out what's trendy before making a purchase. Fol

The process of selling products and/or services to customers to earn a prof

Omnichannel retailing

A retail model that integrates multiple channels of a retail ecosystem to c

A type of add-on service in which the manufacturer promises to repair or re

Closed-ended questions

Questions that aim to get you a short or yes/no answer. These are useful to

Conscious or unconscious gestures and movements that express intentions. Th

Technology used to electronically display digital images, video, web pages

An interconnected group of people.

Employment that is meant to last for a designated period of time.

Nonverbal communication

Interaction between individuals that focuses on visual, auditory, tactile a

The help, information and recommendations that company representatives give

Dishonest shoppers who try to scheme salespeople by arguing that they paid

Functional communication style

A communication style refers to the way a person interacts with others. Som

An extension of the company brand that reflects the benefit of doing busine

The processes involved to ensure that customers' personal data that they ha

The reason someone behaves a certain way, which influences the way consumer

Phrases used to smooth the transition between one customer and the next one

Analytical communication style

A communication style refers to the way a person interacts with others. Som

Near Field Communication (NFC)

Contactless payments between two devices, like a terminal and a smartphone.

An interconnected system of approaches for providing customers with the mer

Marketing programs that provide incentives to repeat customers who are loya

Customers' attitudes and expectations about retailers, customer service and

Personal communication style

A communication style refers to the way a person interacts with others. Som

Intuitive communication style

A communication style refers to the way a person interacts with others. Som

Large companies with many retail locations, centralized business operations

The branch of retail in charge of promoting specific products and services

Available services for specific product purchases that customers can opt fo

Checkout lanes that allow customers to scan, pack and pay for their merchan

A customer who makes quick purchase decisions, often for inexpensive items

Questions that cannot be answered with yes or no, and that are used to get

The process of the customer taking previously purchased merchandise back to

Quality customer service

The delivery of a positive, memorable experience that is more than what the

The action a retailer provides to address a service failure. It includes ac

A method that is used to organize and present job tasks as accomplishments

The unique way that an organization's employees interact with each other an

Quantifiable information used to help retailers determine customer behavior

The act of highlighting or revealing an extra value of a product or directi

This term refers to money that can only be used at that particular store or

The practice of hearing and understanding what a speaker is saying out loud

Systems to track items sold, process sales, hold cash, and generate receipt

An entity that buys large quantities of these products directly from the ma

A product's characteristics. They can be touched, tasted, seen, smelled and

In finance, this refers to an agreement between a consumer and a financial

The overall impression gathered from information that is seen, heard and ex

Social media influencer

A social media user who has established credibility in a specific industry

Product and/or service knowledge

Information learned and used to help customers understand how a product or

The branch of retail in charge of managing budget generation, administratio

Multichannel retailing

A retail model that offers customers the opportunity to interact with the m

The branch of retail in charge of selecting and purchasing merchandise.

A license granted to another entity to retail a company's products or servi

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NRF Rise Up Customer Service Vocabulary

97 termsStudBud Administration614 plays

Imported from external platform

Flashcards97 cardsFPractice quizPHost liveL

Questions 97

Answers

1
Growth mindset
Any entity that produces finished products.
Questions that cannot be answered with yes or no, and that are used to get
Checkout lanes that allow customers to scan, pack and pay for their merchan
The belief that one's abilities can continuously improve through learning,
2
Follower
Available services for specific product purchases that customers can opt fo
A shopper who wants to find out what's trendy before making a purchase. Fol
The branch of retail in charge of developing strategies to promote the comp
The unfair treatment of someone less favorably than others based on race, c
3
Retail
The process of selling products and/or services to customers to earn a prof
A business or person that sells products and/or services to customers. Each
The belief that one's skills and knowledge are fixed traits that cannot be
The action a retailer provides to address a service failure. It includes ac
4
Omnichannel retailing
The delivery of a positive, memorable experience that is more than what the
The process of selling products and/or services to customers to earn a prof
The processes involved to ensure that customers' personal data that they ha
A retail model that integrates multiple channels of a retail ecosystem to c
5
Warranty
The reason someone behaves a certain way, which influences the way consumer
The belief that one's skills and knowledge are fixed traits that cannot be
A type of add-on service in which the manufacturer promises to repair or re
Large companies with many retail locations, centralized business operations
6
Closed-ended questions
Questions that aim to get you a short or yes/no answer. These are useful to
Dishonest shoppers who try to scheme salespeople by arguing that they paid
A communication style refers to the way a person interacts with others. Som
A type of add-on service in which the manufacturer promises to repair or re
7
Body language cues
A business that has shareholders through publicly traded stock, and usually
The belief that one's skills and knowledge are fixed traits that cannot be
The branch of retail in charge of developing strategies to promote the comp
Conscious or unconscious gestures and movements that express intentions. Th
8
Digital signage
The branch of retail in charge of promoting specific products and services
Questions that cannot be answered with yes or no, and that are used to get
A retail business owned by an individual. Typically, a single store or a sm
Technology used to electronically display digital images, video, web pages
9
Network
Checkout lanes that allow customers to scan, pack and pay for their merchan
An interconnected group of people.
Marketing programs that provide incentives to repeat customers who are loya
The branch of retail that oversees various aspects of employment, including
10
Temporary employment
Contactless payments between two devices, like a terminal and a smartphone.
Employment that is meant to last for a designated period of time.
The reason someone behaves a certain way, which influences the way consumer
This term refers to money that can only be used at that particular store or
11
Nonverbal communication
A customer who views shopping as a fun occasion, rather than looking for sp
The satisfaction that the customer feels after obtaining/experiencing the b
Interaction between individuals that focuses on visual, auditory, tactile a
The reason someone behaves a certain way, which influences the way consumer
12
Customer service
The help, information and recommendations that company representatives give
A method that is used to organize and present job tasks as accomplishments
Dishonest shoppers who try to scheme salespeople by arguing that they paid
The action a retailer provides to address a service failure. It includes ac
13
Short-change artist
A shopper who spends a lot of time checking out products and prices through
People who purchase goods or services from a business.
The process of the customer taking previously purchased merchandise back to
Dishonest shoppers who try to scheme salespeople by arguing that they paid
14
Functional communication style
A communication style refers to the way a person interacts with others. Som
The advantages that make a certain service a good choice for the consumer.
A communication style refers to the way a person interacts with others. Som
The collective group of customers that are served by a specific retailer, w
15
Brand promise
An extension of the company brand that reflects the benefit of doing busine
An interconnected system of approaches for providing customers with the mer
The overall impression gathered from information that is seen, heard and ex
A customer who is motivated to be one of the first to purchase the newest t
16
Data privacy
A barcode that contains specific product information including a descriptio
Interactive computers with customized software that provides access to info
The processes involved to ensure that customers' personal data that they ha
Software applications designed to run on small wireless devices such as sma
17
Motivation
The belief that one's abilities can continuously improve through learning,
The delivery of a positive, memorable experience that is more than what the
The reason someone behaves a certain way, which influences the way consumer
The advantages that make a certain product a good choice for the consumer.
18
Breakaway statements
In finance, this refers to an agreement between a consumer and a financial
Brands that are associated with specific merchandise and may be offered at
Phrases used to smooth the transition between one customer and the next one
A written statement about a specific job, which may include details such as
19
Analytical communication style
The branch of retail in charge of selecting and purchasing merchandise.
The unique way that an organization's employees interact with each other an
A customer who makes quick purchase decisions, often for inexpensive items
A communication style refers to the way a person interacts with others. Som
20
Near Field Communication (NFC)
Contactless payments between two devices, like a terminal and a smartphone.
An interconnected group of people.
The delivery of a positive, memorable experience that is more than what the
Checkout lanes that allow customers to scan, pack and pay for their merchan
21
Retail ecosystem
A customer who is motivated to be one of the first to purchase the newest t
An interconnected system of approaches for providing customers with the mer
The advantages that make a certain service a good choice for the consumer.
A path through which a product travels from its creation to when it reaches
22
Loyalty programs
Marketing programs that provide incentives to repeat customers who are loya
Work that requires a specific number of hours per week and is eligible for
The help, information and recommendations that company representatives give
An entity that buys large quantities of these products directly from the ma
23
Mindset
Customers' attitudes and expectations about retailers, customer service and
People who purchase goods or services from a business.
A financing model in which the retailer loans a customer money-which comes
A shopper who spends a lot of time checking out products and prices through
24
Personal communication style
An extension of the company brand that reflects the benefit of doing busine
A communication style refers to the way a person interacts with others. Som
The overall impression gathered from information that is seen, heard and ex
Employment that is meant to last for a designated period of time.
25
Intuitive communication style
A communication style refers to the way a person interacts with others. Som
A customer who views shopping as a fun occasion, rather than looking for sp
Information learned and used to help customers understand how a product or
Phrases used to smooth the transition between one customer and the next one
26
Private company
The processes involved to ensure that customers' personal data that they ha
Large companies with many retail locations, centralized business operations
Available services for specific product purchases that customers can opt fo
A communication style refers to the way a person interacts with others. Som
27
Visual merchandising
The branch of retail in charge of promoting specific products and services
Information learned and used to help customers understand how a product or
An entity that buys large quantities of these products directly from the ma
Brands that are associated with specific merchandise and may be offered at
28
Add-on services
A business that has shareholders through publicly traded stock, and usually
Technology used to electronically display digital images, video, web pages
Available services for specific product purchases that customers can opt fo
The process of the customer taking previously purchased merchandise back to
29
Self-checkouts
Employment subject to termination by an employer at any time for any reason
Checkout lanes that allow customers to scan, pack and pay for their merchan
Brands that are associated with specific merchandise and may be offered at
A license granted to another entity to retail a company's products or servi
30
Impulse buyer
An extension of the company brand that reflects the benefit of doing busine
A customer who makes quick purchase decisions, often for inexpensive items
Modifications to products that help them best meet the needs of customers (
A type of add-on service that allows customers to make an initial deposit o
31
Open-ended questions
The branch of retail in charge of collecting, storing, and processing data
Questions that cannot be answered with yes or no, and that are used to get
This term refers to money that can only be used at that particular store or
Customers' attitudes and expectations about retailers, customer service and
32
Product return
Modifications to products that help them best meet the needs of customers (
The process of the customer taking previously purchased merchandise back to
Questions that cannot be answered with yes or no, and that are used to get
The overall impression gathered from information that is seen, heard and ex
33
Quality customer service
The delivery of a positive, memorable experience that is more than what the
The subjective worth that an item or service has for the customer compared
Brands that are associated with specific merchandise and may be offered at
A method that is used to organize and present job tasks as accomplishments
34
Service recovery
The branch of retail in charge of selecting and purchasing merchandise.
A communication style refers to the way a person interacts with others. Som
The action a retailer provides to address a service failure. It includes ac
This term refers to money that can only be used at that particular store or
35
STAR method
Work that requires a specific number of hours per week and is eligible for
The practice of hearing and understanding what a speaker is saying out loud
A method that is used to organize and present job tasks as accomplishments
Questions that aim to get you a short or yes/no answer. These are useful to
36
Company culture
A written statement about a specific job, which may include details such as
Physical goods that are bought and sold, such as food, clothes and househol
The unique way that an organization's employees interact with each other an
Work that requires fewer hours than a full-time position and hour quantity
37
Demographic data
A communication style refers to the way a person interacts with others. Som
Quantifiable information used to help retailers determine customer behavior
People who purchase goods or services from a business.
A customer who makes quick purchase decisions, often for inexpensive items
38
Upselling
The branch of retail in charge of managing budget generation, administratio
Barcodes that contain product or website information. In stores, a customer
The act of highlighting or revealing an extra value of a product or directi
A business that has shareholders through publicly traded stock, and usually
39
Store credit
This term refers to money that can only be used at that particular store or
An instance of buying or selling something-in retail, this generally refers
The practice of recommending additional products that complement the custom
An interconnected system of approaches for providing customers with the mer
40
Active listening
A type of add-on service in which the manufacturer promises to repair or re
The branch of retail that oversees various aspects of employment, including
The practice of hearing and understanding what a speaker is saying out loud
The unique way that an organization's employees interact with each other an
41
Point-of-sale (POS)
Systems to track items sold, process sales, hold cash, and generate receipt
Large companies with many retail locations, centralized business operations
Brands that are associated with specific merchandise and may be offered at
Dishonest shoppers who try to scheme salespeople by arguing that they paid
42
Wholesaler
A path through which a product travels from its creation to when it reaches
The processes involved to ensure that customers' personal data that they ha
The act of highlighting or revealing an extra value of a product or directi
An entity that buys large quantities of these products directly from the ma
43
Product features
The process of the customer taking previously purchased merchandise back to
Products developed by national or international manufacturers and then sold
A product's characteristics. They can be touched, tasted, seen, smelled and
The likelihood that a customer will shop at a particular retailer again and
44
Credit
In finance, this refers to an agreement between a consumer and a financial
A path through which a product travels from its creation to when it reaches
Barcodes that contain product or website information. In stores, a customer
Interactive computers with customized software that provides access to info
45
Company brand
The overall impression gathered from information that is seen, heard and ex
An extension of the company brand that reflects the benefit of doing busine
Technology used to electronically display digital images, video, web pages
Work that requires a specific number of hours per week and is eligible for
46
Social media influencer
A social media user who has established credibility in a specific industry
The branch of retail in charge of developing strategies to promote the comp
The satisfaction that the customer feels after obtaining/experiencing the b
The branch of retail in charge of collecting, storing, and processing data
47
Product and/or service knowledge
The action a retailer provides to address a service failure. It includes ac
Information learned and used to help customers understand how a product or
In finance, this refers to an agreement between a consumer and a financial
Interaction between individuals that focuses on visual, auditory, tactile a
48
Finance/Accounting
The branch of retail in charge of managing budget generation, administratio
The action a retailer provides to address a service failure. It includes ac
Software applications designed to run on small wireless devices such as sma
Work that requires fewer hours than a full-time position and hour quantity
49
Multichannel retailing
Information learned and used to help customers understand how a product or
Systems to track items sold, process sales, hold cash, and generate receipt
A shopper who wants to find out what's trendy before making a purchase. Fol
A retail model that offers customers the opportunity to interact with the m
50
Buying
The branch of retail in charge of selecting and purchasing merchandise.
An instance of buying or selling something-in retail, this generally refers
An extension of the company brand that reflects the benefit of doing busine
The advantages that make a certain service a good choice for the consumer.
51
Franchise
An instance of buying or selling something-in retail, this generally refers
In finance, this refers to an agreement between a consumer and a financial
A license granted to another entity to retail a company's products or servi
Information learned and used to help customers understand how a product or
52
Mobile apps
A type of add-on service that allows customers to make an initial deposit o
Contactless payments between two devices, like a terminal and a smartphone.
Software applications designed to run on small wireless devices such as sma
The branch of retail in charge of selecting and purchasing merchandise.
53
Comparison shopper
A shopper who spends a lot of time checking out products and prices through
The branch of retail in charge of developing strategies to promote the comp
Work that requires fewer hours than a full-time position and hour quantity
Checkout lanes that allow customers to scan, pack and pay for their merchan
54
Layaway
A type of add-on service that allows customers to make an initial deposit o
Checkout lanes that allow customers to scan, pack and pay for their merchan
The branch of retail in charge of managing budget generation, administratio
The overall impression gathered from information that is seen, heard and ex
55
Worth
The branch of retail in charge of developing strategies to promote the comp
The reason someone behaves a certain way, which influences the way consumer
The satisfaction that the customer feels after obtaining/experiencing the b
Employment subject to termination by an employer at any time for any reason
56
Recreational shopper
A customer who views shopping as a fun occasion, rather than looking for sp
The branch of retail in charge of collecting, storing, and processing data
A social media user who has established credibility in a specific industry
Checkout lanes that allow customers to scan, pack and pay for their merchan
57
Innovation/trend buyer
A customer who is motivated to be one of the first to purchase the newest t
An entity that buys large quantities of these products directly from the ma
A retail model that offers customers the opportunity to interact with the m
A product's characteristics. They can be touched, tasted, seen, smelled and
58
Fixed mindset
The reason someone behaves a certain way, which influences the way consumer
The belief that one's skills and knowledge are fixed traits that cannot be
Any entity that produces finished products.
A type of add-on service that allows customers to make an initial deposit o
59
Revolving credit
Interactive computers with customized software that provides access to info
Modifications to products that help them best meet the needs of customers (
Technology used to electronically display digital images, video, web pages
A financing model in which the retailer offers a credit card to customers-u
60
Part-time work
The advantages that make a certain product a good choice for the consumer.
Checkout lanes that allow customers to scan, pack and pay for their merchan
The branch of retail that oversees various aspects of employment, including
Work that requires fewer hours than a full-time position and hour quantity
61
Corporation
A business that has shareholders through publicly traded stock, and usually
The advantages that make a certain product a good choice for the consumer.
The branch of retail in charge of implementing action plans to reduce waste
The belief that one's skills and knowledge are fixed traits that cannot be
62
Self-service kiosks/tablet kiosks
The action a retailer provides to address a service failure. It includes ac
Large companies with many retail locations, centralized business operations
A financing model in which the retailer loans a customer money-which comes
Interactive computers with customized software that provides access to info
63
Loss prevention (sometimes referred to as asset protection)
In finance, this refers to an agreement between a consumer and a financial
The advantages that make a certain product a good choice for the consumer.
The branch of retail in charge of managing budget generation, administratio
The branch of retail in charge of implementing action plans to reduce waste
64
Product brands
A retail model that integrates multiple channels of a retail ecosystem to c
The practice of recommending additional products that complement the custom
A type of add-on service that allows customers to make an initial deposit o
Brands that are associated with specific merchandise and may be offered at
65
Marketing
The branch of retail in charge of developing strategies to promote the comp
A process used to help people develop quality goals. The acronym SMART stan
Quantifiable information used to help retailers determine customer behavior
The unfair treatment of someone less favorably than others based on race, c
66
Installment financing
A process used to help people develop quality goals. The acronym SMART stan
The unfair treatment of someone less favorably than others based on race, c
A retail business owned by an individual. Typically, a single store or a sm
A financing model in which the retailer loans a customer money-which comes
67
QR (quick response) codes
Barcodes that contain product or website information. In stores, a customer
Modifications to products that help them best meet the needs of customers (
An interconnected system of approaches for providing customers with the mer
A customer who is motivated to be one of the first to purchase the newest t
68
Retailer
A type of add-on service in which the manufacturer promises to repair or re
A type of add-on service that allows customers to make an initial deposit o
The branch of retail in charge of promoting specific products and services
A business or person that sells products and/or services to customers. Each
69
Manufacturer
The reason someone behaves a certain way, which influences the way consumer
Any entity that produces finished products.
An entity that buys large quantities of these products directly from the ma
The advantages that make a certain product a good choice for the consumer.
70
Independent retailer
A retail business owned by an individual. Typically, a single store or a sm
Available services for specific product purchases that customers can opt fo
A customer who is motivated to be one of the first to purchase the newest t
A shopper who repeatedly chooses to shop at the same retailer over others,
71
Human resources
Work that requires a specific number of hours per week and is eligible for
The subjective worth that an item or service has for the customer compared
Products developed by national or international manufacturers and then sold
The branch of retail that oversees various aspects of employment, including
72
SMART goal system
A retail model that offers customers the opportunity to interact with the m
Technology used to electronically display digital images, video, web pages
Questions that aim to get you a short or yes/no answer. These are useful to
A process used to help people develop quality goals. The acronym SMART stan
73
Services
An instance of buying or selling something-in retail, this generally refers
A retail model that offers customers the opportunity to interact with the m
Checkout lanes that allow customers to scan, pack and pay for their merchan
Intangible (can't be physically owned by the customer) transactions, such a
74
At-will employment
A retail model that offers customers the opportunity to interact with the m
The delivery of a positive, memorable experience that is more than what the
Employment subject to termination by an employer at any time for any reason
Intangible (can't be physically owned by the customer) transactions, such a
75
Clientele
The satisfaction that the customer feels after obtaining/experiencing the b
The collective group of customers that are served by a specific retailer, w
A customer who views shopping as a fun occasion, rather than looking for sp
The branch of retail that oversees various aspects of employment, including
76
Loyal customer
A shopper who repeatedly chooses to shop at the same retailer over others,
Conscious or unconscious gestures and movements that express intentions. Th
A financing model in which the retailer loans a customer money-which comes
A barcode that contains specific product information including a descriptio
77
Job description
An interconnected group of people.
The satisfaction that the customer feels after obtaining/experiencing the b
The process of the customer taking previously purchased merchandise back to
A written statement about a specific job, which may include details such as
78
Discrimination
The practice of recommending additional products that complement the custom
The unfair treatment of someone less favorably than others based on race, c
Large companies with many retail locations, centralized business operations
Interaction between individuals that focuses on visual, auditory, tactile a
79
Customers (or consumers)
The subjective worth that an item or service has for the customer compared
The unfair treatment of someone less favorably than others based on race, c
An interconnected system of approaches for providing customers with the mer
People who purchase goods or services from a business.
80
Cross-selling
The collective group of customers that are served by a specific retailer, w
The practice of recommending additional products that complement the custom
Interaction between individuals that focuses on visual, auditory, tactile a
A business or person that sells products and/or services to customers. Each
81
Exchange
A financing model in which the retailer loans a customer money-which comes
The unique way that an organization's employees interact with each other an
The action of swapping one purchased item for another one.
Interactive computers with customized software that provides access to info
82
Referral
A method that is used to organize and present job tasks as accomplishments
A business that has shareholders through publicly traded stock, and usually
A customer who is motivated to be one of the first to purchase the newest t
The term used when a person recommends a store or salesperson based on thei
83
Service benefits
Work that requires fewer hours than a full-time position and hour quantity
The advantages that make a certain service a good choice for the consumer.
The belief that one's abilities can continuously improve through learning,
The delivery of a positive, memorable experience that is more than what the
84
Loyalty
The likelihood that a customer will shop at a particular retailer again and
A communication style refers to the way a person interacts with others. Som
The branch of retail in charge of promoting specific products and services
Information learned and used to help customers understand how a product or
85
Full-time work
The practice of recommending additional products that complement the custom
Employment that is meant to last for a designated period of time.
Work that requires a specific number of hours per week and is eligible for
Physical goods that are bought and sold, such as food, clothes and househol
86
Respect for diversity
A written statement about a specific job, which may include details such as
The likelihood that a customer will shop at a particular retailer again and
The disposition to be respectful of differing opinions, lifestyles, backgro
The advantages that make a certain service a good choice for the consumer.
87
Value
The subjective worth that an item or service has for the customer compared
A business that has shareholders through publicly traded stock, and usually
A shopper who spends a lot of time checking out products and prices through
Customers' attitudes and expectations about retailers, customer service and
88
Teamwork
The combined actions of a group of people, especially when effective and ef
The branch of retail in charge of implementing action plans to reduce waste
A type of add-on service in which the manufacturer promises to repair or re
A path through which a product travels from its creation to when it reaches
89
Private-label products (also called store brands or in-house brands)
The advantages that make a certain service a good choice for the consumer.
The processes involved to ensure that customers' personal data that they ha
Products developed by national or international manufacturers and then sold
Checkout lanes that allow customers to scan, pack and pay for their merchan
90
Transaction
Questions that aim to get you a short or yes/no answer. These are useful to
An instance of buying or selling something-in retail, this generally refers
A customer who is motivated to be one of the first to purchase the newest t
Customers' attitudes and expectations about retailers, customer service and
91
Product benefits
A financing model in which the retailer offers a credit card to customers-u
The combined actions of a group of people, especially when effective and ef
The term used when a person recommends a store or salesperson based on thei
The advantages that make a certain product a good choice for the consumer.
92
Alterations
Products developed by national or international manufacturers and then sold
A financing model in which the retailer loans a customer money-which comes
Modifications to products that help them best meet the needs of customers (
Work that requires fewer hours than a full-time position and hour quantity
93
Products (or merchandise)
Large companies with many retail locations, centralized business operations
The advantages that make a certain service a good choice for the consumer.
The branch of retail in charge of promoting specific products and services
Physical goods that are bought and sold, such as food, clothes and househol
94
Information Technology (IT)
The branch of retail in charge of collecting, storing, and processing data
Questions that aim to get you a short or yes/no answer. These are useful to
The likelihood that a customer will shop at a particular retailer again and
Any entity that produces finished products.
95
Distribution channel
A path through which a product travels from its creation to when it reaches
A business that has shareholders through publicly traded stock, and usually
The advantages that make a certain service a good choice for the consumer.
The satisfaction that the customer feels after obtaining/experiencing the b
96
Universal Product Code (UPC)
A barcode that contains specific product information including a descriptio
A communication style refers to the way a person interacts with others. Som
Work that requires a specific number of hours per week and is eligible for
In finance, this refers to an agreement between a consumer and a financial
97
Company website
Employment that is meant to last for a designated period of time.
A website that represents a retailer on the Internet. Retailer websites typ
The practice of hearing and understanding what a speaker is saying out loud
Intangible (can't be physically owned by the customer) transactions, such a

NRF Rise Up Customer Service Vocabulary Flashcards | StudBud

NRF Rise Up Customer Service Vocabulary

97 termsStudBud Administration614 plays

Imported from external platform

Flashcards97 cardsFPractice quizPHost liveL

Questions 97

Answers

1
Growth mindset
Any entity that produces finished products.
Questions that cannot be answered with yes or no, and that are used to get
Checkout lanes that allow customers to scan, pack and pay for their merchan
The belief that one's abilities can continuously improve through learning,
2
Follower
Available services for specific product purchases that customers can opt fo
A shopper who wants to find out what's trendy before making a purchase. Fol
The branch of retail in charge of developing strategies to promote the comp
The unfair treatment of someone less favorably than others based on race, c
3
Retail
The process of selling products and/or services to customers to earn a prof
A business or person that sells products and/or services to customers. Each
The belief that one's skills and knowledge are fixed traits that cannot be
The action a retailer provides to address a service failure. It includes ac
4
Omnichannel retailing
The delivery of a positive, memorable experience that is more than what the
The process of selling products and/or services to customers to earn a prof
The processes involved to ensure that customers' personal data that they ha
A retail model that integrates multiple channels of a retail ecosystem to c
5
Warranty
The reason someone behaves a certain way, which influences the way consumer
The belief that one's skills and knowledge are fixed traits that cannot be
A type of add-on service in which the manufacturer promises to repair or re
Large companies with many retail locations, centralized business operations
6
Closed-ended questions
Questions that aim to get you a short or yes/no answer. These are useful to
Dishonest shoppers who try to scheme salespeople by arguing that they paid
A communication style refers to the way a person interacts with others. Som
A type of add-on service in which the manufacturer promises to repair or re
7
Body language cues
A business that has shareholders through publicly traded stock, and usually
The belief that one's skills and knowledge are fixed traits that cannot be
The branch of retail in charge of developing strategies to promote the comp
Conscious or unconscious gestures and movements that express intentions. Th
8
Digital signage
The branch of retail in charge of promoting specific products and services
Questions that cannot be answered with yes or no, and that are used to get
A retail business owned by an individual. Typically, a single store or a sm
Technology used to electronically display digital images, video, web pages
9
Network
Checkout lanes that allow customers to scan, pack and pay for their merchan
An interconnected group of people.
Marketing programs that provide incentives to repeat customers who are loya
The branch of retail that oversees various aspects of employment, including
10
Temporary employment
Contactless payments between two devices, like a terminal and a smartphone.
Employment that is meant to last for a designated period of time.
The reason someone behaves a certain way, which influences the way consumer
This term refers to money that can only be used at that particular store or
11
Nonverbal communication
A customer who views shopping as a fun occasion, rather than looking for sp
The satisfaction that the customer feels after obtaining/experiencing the b
Interaction between individuals that focuses on visual, auditory, tactile a
The reason someone behaves a certain way, which influences the way consumer
12
Customer service
The help, information and recommendations that company representatives give
A method that is used to organize and present job tasks as accomplishments
Dishonest shoppers who try to scheme salespeople by arguing that they paid
The action a retailer provides to address a service failure. It includes ac
13
Short-change artist
A shopper who spends a lot of time checking out products and prices through
People who purchase goods or services from a business.
The process of the customer taking previously purchased merchandise back to
Dishonest shoppers who try to scheme salespeople by arguing that they paid
14
Functional communication style
A communication style refers to the way a person interacts with others. Som
The advantages that make a certain service a good choice for the consumer.
A communication style refers to the way a person interacts with others. Som
The collective group of customers that are served by a specific retailer, w
15
Brand promise
An extension of the company brand that reflects the benefit of doing busine
An interconnected system of approaches for providing customers with the mer
The overall impression gathered from information that is seen, heard and ex
A customer who is motivated to be one of the first to purchase the newest t
16
Data privacy
A barcode that contains specific product information including a descriptio
Interactive computers with customized software that provides access to info
The processes involved to ensure that customers' personal data that they ha
Software applications designed to run on small wireless devices such as sma
17
Motivation
The belief that one's abilities can continuously improve through learning,
The delivery of a positive, memorable experience that is more than what the
The reason someone behaves a certain way, which influences the way consumer
The advantages that make a certain product a good choice for the consumer.
18
Breakaway statements
In finance, this refers to an agreement between a consumer and a financial
Brands that are associated with specific merchandise and may be offered at
Phrases used to smooth the transition between one customer and the next one
A written statement about a specific job, which may include details such as
19
Analytical communication style
The branch of retail in charge of selecting and purchasing merchandise.
The unique way that an organization's employees interact with each other an
A customer who makes quick purchase decisions, often for inexpensive items
A communication style refers to the way a person interacts with others. Som
20
Near Field Communication (NFC)
Contactless payments between two devices, like a terminal and a smartphone.
An interconnected group of people.
The delivery of a positive, memorable experience that is more than what the
Checkout lanes that allow customers to scan, pack and pay for their merchan
21
Retail ecosystem
A customer who is motivated to be one of the first to purchase the newest t
An interconnected system of approaches for providing customers with the mer
The advantages that make a certain service a good choice for the consumer.
A path through which a product travels from its creation to when it reaches
22
Loyalty programs
Marketing programs that provide incentives to repeat customers who are loya
Work that requires a specific number of hours per week and is eligible for
The help, information and recommendations that company representatives give
An entity that buys large quantities of these products directly from the ma
23
Mindset
Customers' attitudes and expectations about retailers, customer service and
People who purchase goods or services from a business.
A financing model in which the retailer loans a customer money-which comes
A shopper who spends a lot of time checking out products and prices through
24
Personal communication style
An extension of the company brand that reflects the benefit of doing busine
A communication style refers to the way a person interacts with others. Som
The overall impression gathered from information that is seen, heard and ex
Employment that is meant to last for a designated period of time.
25
Intuitive communication style
A communication style refers to the way a person interacts with others. Som
A customer who views shopping as a fun occasion, rather than looking for sp
Information learned and used to help customers understand how a product or
Phrases used to smooth the transition between one customer and the next one
26
Private company
The processes involved to ensure that customers' personal data that they ha
Large companies with many retail locations, centralized business operations
Available services for specific product purchases that customers can opt fo
A communication style refers to the way a person interacts with others. Som
27
Visual merchandising
The branch of retail in charge of promoting specific products and services
Information learned and used to help customers understand how a product or
An entity that buys large quantities of these products directly from the ma
Brands that are associated with specific merchandise and may be offered at
28
Add-on services
A business that has shareholders through publicly traded stock, and usually
Technology used to electronically display digital images, video, web pages
Available services for specific product purchases that customers can opt fo
The process of the customer taking previously purchased merchandise back to
29
Self-checkouts
Employment subject to termination by an employer at any time for any reason
Checkout lanes that allow customers to scan, pack and pay for their merchan
Brands that are associated with specific merchandise and may be offered at
A license granted to another entity to retail a company's products or servi
30
Impulse buyer
An extension of the company brand that reflects the benefit of doing busine
A customer who makes quick purchase decisions, often for inexpensive items
Modifications to products that help them best meet the needs of customers (
A type of add-on service that allows customers to make an initial deposit o
31
Open-ended questions
The branch of retail in charge of collecting, storing, and processing data
Questions that cannot be answered with yes or no, and that are used to get
This term refers to money that can only be used at that particular store or
Customers' attitudes and expectations about retailers, customer service and
32
Product return
Modifications to products that help them best meet the needs of customers (
The process of the customer taking previously purchased merchandise back to
Questions that cannot be answered with yes or no, and that are used to get
The overall impression gathered from information that is seen, heard and ex
33
Quality customer service
The delivery of a positive, memorable experience that is more than what the
The subjective worth that an item or service has for the customer compared
Brands that are associated with specific merchandise and may be offered at
A method that is used to organize and present job tasks as accomplishments
34
Service recovery
The branch of retail in charge of selecting and purchasing merchandise.
A communication style refers to the way a person interacts with others. Som
The action a retailer provides to address a service failure. It includes ac
This term refers to money that can only be used at that particular store or
35
STAR method
Work that requires a specific number of hours per week and is eligible for
The practice of hearing and understanding what a speaker is saying out loud
A method that is used to organize and present job tasks as accomplishments
Questions that aim to get you a short or yes/no answer. These are useful to
36
Company culture
A written statement about a specific job, which may include details such as
Physical goods that are bought and sold, such as food, clothes and househol
The unique way that an organization's employees interact with each other an
Work that requires fewer hours than a full-time position and hour quantity
37
Demographic data
A communication style refers to the way a person interacts with others. Som
Quantifiable information used to help retailers determine customer behavior
People who purchase goods or services from a business.
A customer who makes quick purchase decisions, often for inexpensive items
38
Upselling
The branch of retail in charge of managing budget generation, administratio
Barcodes that contain product or website information. In stores, a customer
The act of highlighting or revealing an extra value of a product or directi
A business that has shareholders through publicly traded stock, and usually
39
Store credit
This term refers to money that can only be used at that particular store or
An instance of buying or selling something-in retail, this generally refers
The practice of recommending additional products that complement the custom
An interconnected system of approaches for providing customers with the mer
40
Active listening
A type of add-on service in which the manufacturer promises to repair or re
The branch of retail that oversees various aspects of employment, including
The practice of hearing and understanding what a speaker is saying out loud
The unique way that an organization's employees interact with each other an
41
Point-of-sale (POS)
Systems to track items sold, process sales, hold cash, and generate receipt
Large companies with many retail locations, centralized business operations
Brands that are associated with specific merchandise and may be offered at
Dishonest shoppers who try to scheme salespeople by arguing that they paid
42
Wholesaler
A path through which a product travels from its creation to when it reaches
The processes involved to ensure that customers' personal data that they ha
The act of highlighting or revealing an extra value of a product or directi
An entity that buys large quantities of these products directly from the ma
43
Product features
The process of the customer taking previously purchased merchandise back to
Products developed by national or international manufacturers and then sold
A product's characteristics. They can be touched, tasted, seen, smelled and
The likelihood that a customer will shop at a particular retailer again and
44
Credit
In finance, this refers to an agreement between a consumer and a financial
A path through which a product travels from its creation to when it reaches
Barcodes that contain product or website information. In stores, a customer
Interactive computers with customized software that provides access to info
45
Company brand
The overall impression gathered from information that is seen, heard and ex
An extension of the company brand that reflects the benefit of doing busine
Technology used to electronically display digital images, video, web pages
Work that requires a specific number of hours per week and is eligible for
46
Social media influencer
A social media user who has established credibility in a specific industry
The branch of retail in charge of developing strategies to promote the comp
The satisfaction that the customer feels after obtaining/experiencing the b
The branch of retail in charge of collecting, storing, and processing data
47
Product and/or service knowledge
The action a retailer provides to address a service failure. It includes ac
Information learned and used to help customers understand how a product or
In finance, this refers to an agreement between a consumer and a financial
Interaction between individuals that focuses on visual, auditory, tactile a
48
Finance/Accounting
The branch of retail in charge of managing budget generation, administratio
The action a retailer provides to address a service failure. It includes ac
Software applications designed to run on small wireless devices such as sma
Work that requires fewer hours than a full-time position and hour quantity
49
Multichannel retailing
Information learned and used to help customers understand how a product or
Systems to track items sold, process sales, hold cash, and generate receipt
A shopper who wants to find out what's trendy before making a purchase. Fol
A retail model that offers customers the opportunity to interact with the m
50
Buying
The branch of retail in charge of selecting and purchasing merchandise.
An instance of buying or selling something-in retail, this generally refers
An extension of the company brand that reflects the benefit of doing busine
The advantages that make a certain service a good choice for the consumer.
51
Franchise
An instance of buying or selling something-in retail, this generally refers
In finance, this refers to an agreement between a consumer and a financial
A license granted to another entity to retail a company's products or servi
Information learned and used to help customers understand how a product or
52
Mobile apps
A type of add-on service that allows customers to make an initial deposit o
Contactless payments between two devices, like a terminal and a smartphone.
Software applications designed to run on small wireless devices such as sma
The branch of retail in charge of selecting and purchasing merchandise.
53
Comparison shopper
A shopper who spends a lot of time checking out products and prices through
The branch of retail in charge of developing strategies to promote the comp
Work that requires fewer hours than a full-time position and hour quantity
Checkout lanes that allow customers to scan, pack and pay for their merchan
54
Layaway
A type of add-on service that allows customers to make an initial deposit o
Checkout lanes that allow customers to scan, pack and pay for their merchan
The branch of retail in charge of managing budget generation, administratio
The overall impression gathered from information that is seen, heard and ex
55
Worth
The branch of retail in charge of developing strategies to promote the comp
The reason someone behaves a certain way, which influences the way consumer
The satisfaction that the customer feels after obtaining/experiencing the b
Employment subject to termination by an employer at any time for any reason
56
Recreational shopper
A customer who views shopping as a fun occasion, rather than looking for sp
The branch of retail in charge of collecting, storing, and processing data
A social media user who has established credibility in a specific industry
Checkout lanes that allow customers to scan, pack and pay for their merchan
57
Innovation/trend buyer
A customer who is motivated to be one of the first to purchase the newest t
An entity that buys large quantities of these products directly from the ma
A retail model that offers customers the opportunity to interact with the m
A product's characteristics. They can be touched, tasted, seen, smelled and
58
Fixed mindset
The reason someone behaves a certain way, which influences the way consumer
The belief that one's skills and knowledge are fixed traits that cannot be
Any entity that produces finished products.
A type of add-on service that allows customers to make an initial deposit o
59
Revolving credit
Interactive computers with customized software that provides access to info
Modifications to products that help them best meet the needs of customers (
Technology used to electronically display digital images, video, web pages
A financing model in which the retailer offers a credit card to customers-u
60
Part-time work
The advantages that make a certain product a good choice for the consumer.
Checkout lanes that allow customers to scan, pack and pay for their merchan
The branch of retail that oversees various aspects of employment, including
Work that requires fewer hours than a full-time position and hour quantity
61
Corporation
A business that has shareholders through publicly traded stock, and usually
The advantages that make a certain product a good choice for the consumer.
The branch of retail in charge of implementing action plans to reduce waste
The belief that one's skills and knowledge are fixed traits that cannot be
62
Self-service kiosks/tablet kiosks
The action a retailer provides to address a service failure. It includes ac
Large companies with many retail locations, centralized business operations
A financing model in which the retailer loans a customer money-which comes
Interactive computers with customized software that provides access to info
63
Loss prevention (sometimes referred to as asset protection)
In finance, this refers to an agreement between a consumer and a financial
The advantages that make a certain product a good choice for the consumer.
The branch of retail in charge of managing budget generation, administratio
The branch of retail in charge of implementing action plans to reduce waste
64
Product brands
A retail model that integrates multiple channels of a retail ecosystem to c
The practice of recommending additional products that complement the custom
A type of add-on service that allows customers to make an initial deposit o
Brands that are associated with specific merchandise and may be offered at
65
Marketing
The branch of retail in charge of developing strategies to promote the comp
A process used to help people develop quality goals. The acronym SMART stan
Quantifiable information used to help retailers determine customer behavior
The unfair treatment of someone less favorably than others based on race, c
66
Installment financing
A process used to help people develop quality goals. The acronym SMART stan
The unfair treatment of someone less favorably than others based on race, c
A retail business owned by an individual. Typically, a single store or a sm
A financing model in which the retailer loans a customer money-which comes
67
QR (quick response) codes
Barcodes that contain product or website information. In stores, a customer
Modifications to products that help them best meet the needs of customers (
An interconnected system of approaches for providing customers with the mer
A customer who is motivated to be one of the first to purchase the newest t
68
Retailer
A type of add-on service in which the manufacturer promises to repair or re
A type of add-on service that allows customers to make an initial deposit o
The branch of retail in charge of promoting specific products and services
A business or person that sells products and/or services to customers. Each
69
Manufacturer
The reason someone behaves a certain way, which influences the way consumer
Any entity that produces finished products.
An entity that buys large quantities of these products directly from the ma
The advantages that make a certain product a good choice for the consumer.
70
Independent retailer
A retail business owned by an individual. Typically, a single store or a sm
Available services for specific product purchases that customers can opt fo
A customer who is motivated to be one of the first to purchase the newest t
A shopper who repeatedly chooses to shop at the same retailer over others,
71
Human resources
Work that requires a specific number of hours per week and is eligible for
The subjective worth that an item or service has for the customer compared
Products developed by national or international manufacturers and then sold
The branch of retail that oversees various aspects of employment, including
72
SMART goal system
A retail model that offers customers the opportunity to interact with the m
Technology used to electronically display digital images, video, web pages
Questions that aim to get you a short or yes/no answer. These are useful to
A process used to help people develop quality goals. The acronym SMART stan
73
Services
An instance of buying or selling something-in retail, this generally refers
A retail model that offers customers the opportunity to interact with the m
Checkout lanes that allow customers to scan, pack and pay for their merchan
Intangible (can't be physically owned by the customer) transactions, such a
74
At-will employment
A retail model that offers customers the opportunity to interact with the m
The delivery of a positive, memorable experience that is more than what the
Employment subject to termination by an employer at any time for any reason
Intangible (can't be physically owned by the customer) transactions, such a
75
Clientele
The satisfaction that the customer feels after obtaining/experiencing the b
The collective group of customers that are served by a specific retailer, w
A customer who views shopping as a fun occasion, rather than looking for sp
The branch of retail that oversees various aspects of employment, including
76
Loyal customer
A shopper who repeatedly chooses to shop at the same retailer over others,
Conscious or unconscious gestures and movements that express intentions. Th
A financing model in which the retailer loans a customer money-which comes
A barcode that contains specific product information including a descriptio
77
Job description
An interconnected group of people.
The satisfaction that the customer feels after obtaining/experiencing the b
The process of the customer taking previously purchased merchandise back to
A written statement about a specific job, which may include details such as
78
Discrimination
The practice of recommending additional products that complement the custom
The unfair treatment of someone less favorably than others based on race, c
Large companies with many retail locations, centralized business operations
Interaction between individuals that focuses on visual, auditory, tactile a
79
Customers (or consumers)
The subjective worth that an item or service has for the customer compared
The unfair treatment of someone less favorably than others based on race, c
An interconnected system of approaches for providing customers with the mer
People who purchase goods or services from a business.
80
Cross-selling
The collective group of customers that are served by a specific retailer, w
The practice of recommending additional products that complement the custom
Interaction between individuals that focuses on visual, auditory, tactile a
A business or person that sells products and/or services to customers. Each
81
Exchange
A financing model in which the retailer loans a customer money-which comes
The unique way that an organization's employees interact with each other an
The action of swapping one purchased item for another one.
Interactive computers with customized software that provides access to info
82
Referral
A method that is used to organize and present job tasks as accomplishments
A business that has shareholders through publicly traded stock, and usually
A customer who is motivated to be one of the first to purchase the newest t
The term used when a person recommends a store or salesperson based on thei
83
Service benefits
Work that requires fewer hours than a full-time position and hour quantity
The advantages that make a certain service a good choice for the consumer.
The belief that one's abilities can continuously improve through learning,
The delivery of a positive, memorable experience that is more than what the
84
Loyalty
The likelihood that a customer will shop at a particular retailer again and
A communication style refers to the way a person interacts with others. Som
The branch of retail in charge of promoting specific products and services
Information learned and used to help customers understand how a product or
85
Full-time work
The practice of recommending additional products that complement the custom
Employment that is meant to last for a designated period of time.
Work that requires a specific number of hours per week and is eligible for
Physical goods that are bought and sold, such as food, clothes and househol
86
Respect for diversity
A written statement about a specific job, which may include details such as
The likelihood that a customer will shop at a particular retailer again and
The disposition to be respectful of differing opinions, lifestyles, backgro
The advantages that make a certain service a good choice for the consumer.
87
Value
The subjective worth that an item or service has for the customer compared
A business that has shareholders through publicly traded stock, and usually
A shopper who spends a lot of time checking out products and prices through
Customers' attitudes and expectations about retailers, customer service and
88
Teamwork
The combined actions of a group of people, especially when effective and ef
The branch of retail in charge of implementing action plans to reduce waste
A type of add-on service in which the manufacturer promises to repair or re
A path through which a product travels from its creation to when it reaches
89
Private-label products (also called store brands or in-house brands)
The advantages that make a certain service a good choice for the consumer.
The processes involved to ensure that customers' personal data that they ha
Products developed by national or international manufacturers and then sold
Checkout lanes that allow customers to scan, pack and pay for their merchan
90
Transaction
Questions that aim to get you a short or yes/no answer. These are useful to
An instance of buying or selling something-in retail, this generally refers
A customer who is motivated to be one of the first to purchase the newest t
Customers' attitudes and expectations about retailers, customer service and
91
Product benefits
A financing model in which the retailer offers a credit card to customers-u
The combined actions of a group of people, especially when effective and ef
The term used when a person recommends a store or salesperson based on thei
The advantages that make a certain product a good choice for the consumer.
92
Alterations
Products developed by national or international manufacturers and then sold
A financing model in which the retailer loans a customer money-which comes
Modifications to products that help them best meet the needs of customers (
Work that requires fewer hours than a full-time position and hour quantity
93
Products (or merchandise)
Large companies with many retail locations, centralized business operations
The advantages that make a certain service a good choice for the consumer.
The branch of retail in charge of promoting specific products and services
Physical goods that are bought and sold, such as food, clothes and househol
94
Information Technology (IT)
The branch of retail in charge of collecting, storing, and processing data
Questions that aim to get you a short or yes/no answer. These are useful to
The likelihood that a customer will shop at a particular retailer again and
Any entity that produces finished products.
95
Distribution channel
A path through which a product travels from its creation to when it reaches
A business that has shareholders through publicly traded stock, and usually
The advantages that make a certain service a good choice for the consumer.
The satisfaction that the customer feels after obtaining/experiencing the b
96
Universal Product Code (UPC)
A barcode that contains specific product information including a descriptio
A communication style refers to the way a person interacts with others. Som
Work that requires a specific number of hours per week and is eligible for
In finance, this refers to an agreement between a consumer and a financial
97
Company website
Employment that is meant to last for a designated period of time.
A website that represents a retailer on the Internet. Retailer websites typ
The practice of hearing and understanding what a speaker is saying out loud
Intangible (can't be physically owned by the customer) transactions, such a