BA208 - Human Resources Management - Midterm Review

Question 1

Which of the following industries has one of the highest turnover rates?

Accepted Answer

Food services

Question 2

______ is the process of deciding what position the firm will have to fill and how to fill them

Accepted Answer

Workforce planning

Question 3

Which of the following best describes the purpose of the 9-box matrix method?

Accepted Answer

Assessing promotion potential

Question 4

Which is an advantage of using a nondirective format when interviewing job candidates?

Accepted Answer

It pursues points of interest as they develop.

Question 5

What is a company's plan for how it will match its SWOT to maintain a competitive advantage?

Accepted Answer

Strategic plan

Question 6

What term is the process of planning, recruiting, developing, managing & compensating employee?

Accepted Answer

Talent management

Question 7

The primary purpose of providing employees with feedback is to motivate employees to ________.

Accepted Answer

remove any performance deficiencies

Question 8

Dayse use lots of time establishing goals for work. What function of the mgmt process is this?

Accepted Answer

Planning

Question 9

According to surveys, high levels of employee engagement are LEAST associated with ________.

Accepted Answer

fewer repeat customers

Question 10

Which steps will NOT help employers protect themselves against charges of negligent training?

Accepted Answer

Paying employees for their training time

Question 11

Which term refer to the background check, test & physical exam to identify candidate for a job?

Accepted Answer

Selection tools

Question 12

The basic functions of the management process include all of the following, EXCEPT ________

Accepted Answer

outsourcing

Question 13

Which is likely NOT a role played by the HR department in the performance appraisal process?

Accepted Answer

Conducting appraisals of employees

Question 14

Adam, established a monthly sales quota for his team. Which function of mgmt process is this?

Accepted Answer

Controlling

Question 15

All of the following are reasons for appraising an employee's performance, EXCEPT ________.

Accepted Answer

creating an organizational strategy map

Question 16

The process of deciding how to fill executive positions at a firm is known as ________.

Accepted Answer

succession planning

Question 17

Which measures reliability by two different yet comparable tests and then comparing the two

Accepted Answer

Equivalent form estimate

Question 18

Which of the following is the most commonly used selection tool?

Accepted Answer

Interview

Question 19

______ define the nature of the company's business in terms of the markets in which it compete.

Accepted Answer

Strategic planning

Question 20

Lowe's failed to provide adequate safety. An employee harmed customers. They're liable for ____

Accepted Answer

negligent training

Question 21

Which is NOT one of the recommended guidelines for setting effective employee goals?

Accepted Answer

Administering consequences for failure to meet goals

Question 22

Which of the following terms refers to educating, instructing, and training subordinates?

Accepted Answer

Coaching

Question 23

The method used to give employees the skills they need to perform their jobs are called_______.

Accepted Answer

training

Question 24

What is the first step in the recruitment and selection process?

Accepted Answer

Deciding what positions to fill

Question 25

According to research, what is the primary reason top-performing employees gave for resigning?

Accepted Answer

Salary

Question 26

A reliable employment test will most likely yield ________.

Accepted Answer

consistent score when ppl take 2 alternate form of a test

Question 27

Which term refers to helping new employees appreciate the values and culture of a firm?

Accepted Answer

Onboarding

Question 28

Which is a job's required skills, education level, safety hazards and degree of responsibility?

Accepted Answer

Employee compensation

Question 29

Which terms refer to the procedure to determine the duties & characteristics of people to hire?

Accepted Answer

Job analysis

Question 30

Which statements is representative of what might be asked in a situational interview?

Accepted Answer

"Suppose you had an angry customer. What would you do?"

Question 31

Which term refers to the process of evaluating an employee's performance relative to standards?

Accepted Answer

Performance appraisal

Question 32

Strategic mgmt is identifying & executing the organization's strategic plan with its ________.

Accepted Answer

environmental demands

Question 33

Which performance appraisal technique lists traits and a range of performance values?

Accepted Answer

Graphic rating scale

Question 34

What is the second step in the ADDIE training process?

Accepted Answer

Designing the overall training program

Question 35

Which term refers to hiring workers who have criminal backgrounds without proper safeguards?

Accepted Answer

Negligent hiring

Question 36

The unreliability of a test is best explained by all of the following, EXCEPT ________.

Accepted Answer

failure to predict job performance

Question 37

Which includes five basic functions planning, organizing, staffing, leading, and controlling?

Accepted Answer

Management process

Question 38

_______ is used as an estimate of reliability and involves giving a test with x number of items

Accepted Answer

Internal comparison estimate

Question 39

Joshua, takes a talent management approach to his duties. Which would he most likely do?

Accepted Answer

Coordinate recruitment and compensation activities

Question 40

When an applicant's oral responses to oral inquiries is used, it is called a _______ interview.

Accepted Answer

selection

Question 41

What is one of the results of IBM's on-demand staffing strategy?

Accepted Answer

Improved employee retention

Question 42

Which would most likely occur during the fourth step of the ADDIE training process?

Accepted Answer

Holding on-the-job training sessions

Question 43

What is the first step of any performance appraisal?

Accepted Answer

Setting work standards

Question 44

The ____ organizes the goals by planning, organizing, staffing, leading & controlling personnel

Accepted Answer

Manager

Question 45

SMART goals are best described as ________.

Accepted Answer

specific, measurable, attainable, relevant, and timely

Question 46

Surveys have found that ________ has the greatest influence on performance and productivity.

Accepted Answer

goal-setting

Question 47

Which term refer to studying a firm's past employment needs to predict future needs?

Accepted Answer

Trend analysis

Question 48

________ is a process involving setting objectives, making forecasts & more to implement a plan

Accepted Answer

Managerial planning

Question 49

All of the following topics are typically addressed during employee orientation, EXCEPT ______.

Accepted Answer

wage curves

Question 50

What interview include the phrase; Tell me about a time when you worked successfully in a team?

Accepted Answer

Behavioral

BA208 - Human Resources Management - Midterm Review

Questions 50

BA208 - Human Resources Management - Midterm Review

Questions 50