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Chapter 21-23 Flashcards | StudBud
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Chapter 21-23
Chapter 21-23
20 terms
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StudBud Administration
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Career Opportunity, Business, and Selling
Flashcards
20 cards
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Practice quiz
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Questions
20
Answers
1
What is NOT a basic business principle you will need to know to operate your business?
Marketing
Human resource management
Equipment repair
Accounting
2
What should you do when preparing your resume?
Include contact information and references.
Present your career goals in a nonthreatening manner.
3
What should you do at an interview?
Form all of your answers in a positive context.
Lean on interviewer’s desk to show you are interested.
4
What is the best way to retain clients to ensure a steady stream of business?
Provide personal attention.
Offer discounts.
Charge more for services to show your value.
Place television and radio ads.
5
What is NOT one of the costs when developing your business plan?
Expansion Costs
Employee Salaries
Equipment
Rent
6
What is NOT typically part of the receptionists job?
To perform treatments.
To ensure customer satisfaction.
To instill client confidence.
To promote goodwill.
7
What is NOT a way skin care professionals promote good public relations?
Develop good employee relations.
Develop good client relations.
Place an ad local newspapers.
Promote excellent service.
8
What is an important factor when purchasing furniture, equipment and fixtures?
Durability
Cost of developing marketing material
Location of manufacturer
Date of installation
9
What should you do if you are interested in learning more about salon management?
Read books and commit yourself to success.
Only seek out recources available on the internet.
10
What should you do to help gain control of the test situation?
Cram the night before.
Listen during class instead of taking notes.
Have a pessimist attitude, you will be surprised if you pass
Pay attention to any tips from your instructor.
11
What should you do when taking a written exam?
Mark question you skip so you can can easily find them later
Always answer every question in order they are presented.
Refrain from asking examiner any questions
Answer questions you are sure about last.
12
What is NOT a factor that commonly causes sales to increase or decrease?
Promotional efforts
Product ingredients
Your personal selling technique
Market conditions
13
What is NOT an example of a common promotional strategy?
Give clients discounts on their birthday month.
Add value to service on slower days.
Offer sales promotions for an unlimited time.
Endorse frequent buyer program.
14
How are weekly and monthly financial reports commonly used?
To determine which job candidate to hire.
To determine income tax.
To identify the bank to business with.
To gauge promotion efforts.
15
What should you do to protect yourself and your employer from liability issues?
Never administer a patch test.
If a problem arises, cover it up.
Go over special instruction, before beginning the procedure.
Only require first time clients to sign a consent form.
16
What is NOT a benefit of a partnership?
Increased capital for investment.
No liability for the debts of a partner.
Greater pool of talent.
Shared responsibilities.
17
How soon after starting clients on a new home care regimen should you call and check on them?
Within 1 week
Within 48 hrs
Within 72 hrs
Within 24 hrs
18
Where can you find information about a manufacturer’s philosophy?
Local library
Manufacturer’s brochures and pamphlets.
State regulatory agency
Manufacturer’s invoices
19
What is NOT a strategy of deductive reasoning?
Watch for grammatical clues.
Always read long paragragraphs before reading the questions.
Watch for key words and terms.
Eliminate options known to be incorrect.
20
What helps to encourage good employee relations?
Instructing employees to find their own motivation.
Changing goals and objectives frequently.
Beginning new employee relationship with an orientation.
Treating employees as tools of management.
