L-1.2 Chapter 3

Question 1

ABC Company employs a great variety of people, representing different backgrounds. What does this represent?

Accepted Answer

Diversity

Question 2

Great variety of people and their background experiences, opinions, religions, ages, talents, and abilities is known as

Accepted Answer

diversity

Question 3

What is a toque?

Accepted Answer

Hat

Question 4

In the business world, what codes set the professional tone and behaviors for employees in an operation?

Accepted Answer

Workplace ethics

Question 5

What type of jacket should chefs and cooks wear in the kitchen?

Accepted Answer

White double-breasted jacket

Question 6

The manager of a restaurant telling a server to please go change his unacceptable, open-toed shoes is an example of

Accepted Answer

feedback

Question 7

What is a general attitude toward a person, group, or organization on the basis of judgments unrelated to abilities?

Accepted Answer

Prejudice

Question 8

When a manager tells the chef that his plating of food has been very professional tonight, it is an example of

Accepted Answer

feedback

Question 9

A group of people who practice the same religion is an example of

Accepted Answer

cultural tendency.

Question 10

Which of the following is not an acceptable way to resign from a job?

Accepted Answer

By email

Question 11

When resigning from a job, you should give your employer how much notice before leaving?

Accepted Answer

Two weeks

Question 12

What is the primary tool that managers use to help employees understand what they are doing correctly and incorrectly?

Accepted Answer

Feedback

Question 13

Bias is a tendency toward a particular perspective or idea based on

Accepted Answer

prejudice.

Question 14

The statement “British offices are usually quiet and formal” is an example of a

Accepted Answer

cultural tendency.

Question 15

Which is the best choice of trousers for a chef or cook to wear in the kitchen?

Accepted Answer

Black-and-white checked

Question 16

Maria exhibits the principles of honesty, integrity, and respect for others. She would be considered

Accepted Answer

ethical.

Question 17

What can you do if you realize that you have an obstacle to completing a task?

Accepted Answer

Communicate

Question 18

What is the best type of shoe that chefs and cooks should wear in the kitchen?

Accepted Answer

Leather shoes

Question 19

Traditionally, chefs and cooks wear shoes with what kind of sole?

Accepted Answer

Nonskid

Question 20

What would be the best choice of clothing for a hostess to wear at work?

Accepted Answer

Solid-color top and skirt

Question 21

A set of moral values that a society holds is called

Accepted Answer

ethics

Question 22

The statement “people who eat more do not care about the environment” is an example of a

Accepted Answer

prejudice

Question 23

The act of identifying with the feelings, thoughts, or attitudes of another person is called

Accepted Answer

empathy

Question 24

Strong managers provide continuous feedback and make sure to include what kind of feedback as well?

Accepted Answer

Positive

Question 25

A restaurant that hires employees with different backgrounds and experiences is showing

Accepted Answer

diversity

Question 26

“To ensure that each guest receives professional, friendly service” is an example of

Accepted Answer

a mission statement.

Question 27

What word describes helpful information that is given to someone to say what is working or needs to be improved?

Accepted Answer

Feedback

Question 28

Using each member’s strengths, so that the group has more success working together than working alone, is called

Accepted Answer

teamwork

Question 29

What uses each team member’s strengths, so that the group has more success working together than working alone?

Accepted Answer

Teamwork

Question 30

The way you present your appearance at work is your

Accepted Answer

professional image.

Question 31

A tendency toward a particular perspective or idea based on prejudice is known as

Accepted Answer

bias

Question 32

Javier gets along with everyone. He puts others at ease with nonjudgmental acceptance because he is

Accepted Answer

empathetic

Question 33

Generalizations that an individual makes about particular groups, assuming that all members of group are the same, are

Accepted Answer

stereotypes

Question 34

The combination of the knowledge, skills, attitudes, and behaviors a person shows while performing a job is called

Accepted Answer

professionalism

Question 35

What states the purpose of the organization to employees and customers?

Accepted Answer

Mission statement

Question 36

If a manager identifies with the feelings of an employee, that manager is showing

Accepted Answer

empathy

Question 37

Which type of shirt is the best choice for a server to wear at work?

Accepted Answer

Button-down

Question 38

The statement “men typically score better on mathematics tests than women” is an example of a

Accepted Answer

stereotype

Question 39

“Men are stronger than women” is an example of a

Accepted Answer

stereotype

L-1.2 Chapter 3

Questions 39

L-1.2 Chapter 3

Questions 39