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ML102 Week 1 review Flashcards | StudBud
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ML102 Week 1 review
ML102 Week 1 review
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Prep for week 1 quiz from Ch 7-8
Flashcards
15 cards
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Practice quiz
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Host live
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Questions
15
Answers
1
What are used to help prevent access to private networks?
Scanners
Network systems
Virus detectors
Firewalls
2
____Which size letterhead is appropriate for most business correspondence?
7 1/4 X 10 1/2 inches
5 1/2 X 8 1/2 inches
17X 22 inches
8 1/2 X 11 inches
3
The technical terminology or characteristic idiom of a particular group is called
enunciation.
jargon.
salutation.
monotone.
4
Which greeting is recommended as appropriate for handling incoming calls when extremely busy ?
"This is Dr. Bwell's office, please hold"
"Dr. Bewell's office, Ms. Blakely speaking."
"Dr. Bewell's office."
"Thank you for calling Dr. Bewell's office. This is Tina."
5
Which of the following is not correct with regard to ending a call?
Hanging up before the caller
Thanking the person for calling
Closing the conversation with some form of "goodbye"
Discouraging inappropriate chatting
6
Which of the following is an output device?
Light Pen
Printer
Scanner
Keyboard
7
If your office is in California and it is noon, what time is it on the East Coast?
4 PM
3 PM
8 AM
9 AM
8
Which of the following terms is spelled correctly?
Tolerence
Tolerance
9
The medical assistant may help an angry caller to calm down by
getting angry in return.
calling the physician into the situation.
passing the situation off to the office manager immediately.
speaking in a lower tone of voice.
10
Which medical assistant has a good work ethic?
Roy, who completes his duties and leaves early
John, who is sick often and has missed several days of work
Mac, who complains to the patients about his workload
Angela, who arrives on time every day
11
Which of the following dates is written correctly for inclusion in the heading of a letter?
May 1, 2016
May 1st, 2016
5/1/07
May 1, '16
12
Which of the following terms is spelled correctly?
Desseminated
Disseminated
13
Which of the following is the usual business envelope size?
No. 5
No. 10
No. 6 ¾
No. 5 ¾
14
Which of the following best describes the primary goal of "screening" telephone calls?
Handling calls at the lowest level possible
Determining whether the calls are emergencies
Knowing&understanding the purpose of call, & transferring it
Preventing calls from reaching the physician
15
Business letters are usually __________ spaced
one and a half
doubled
single
one and a quarter
