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Sales Quiz: Last Call! Flashcards | StudBud
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Sales Quiz: Last Call!
Sales Quiz: Last Call!
27 terms
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StudBud Administration
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50 plays
You've almost made it. This is the last quiz before you get on the salesfloor!
Flashcards
27 cards
F
Practice quiz
P
Host live
L
Questions
27
Answers
1
If you have the correct documentation, LP may accept rental income or child support as income
False
True
2
For Wisconsin deals, UWs must review all docs before we complete a hardpull but you may still...(check ALL that apply)
Discuss Offers
Select Offer
Send and have the customer sign the contract
Get Hard Pull Consent
3
Which of the following are true about a personal loan with LendingPoint? Select ALL that apply!
rates start from 7.99%
terms up to 60 months
Origination Fees from $50.00 - $1500.00
loan amounts up to $36,500.00
4
By the end of a (One Call Close) call you should have asked the customer: (check all that apply)
To verify first and last name
Last 4 digits of SSN & birthdate
What they will be using the funds for
their FICO score
5
If someone from an orthodontic practice calls in about their patient's loan, what team should handle this call?
SALES!
Collections (AKA Member Services)
Merchant Services
Marketing
6
Which is something NOT required of you each day "on the sales floor"
high inbound/outbound call volume GOAL: 120 calls
VPN connected, if remote!
an average of 48 emails each day
If REMOTE: Be logged into the zoom meeting and on camera w/your team!
7
Which are some ways to eliminate the need to get a new, updated contract after one has been signed? Mark ALL that apply.
Confirm Address
Confirm Income
Ask if they'd be interested in more funds than they initially applied for
Sending an updated contract 2x daily until signed
8
You can send offer details and ask for HPC in an email.
False
True
9
Currently, we DO accept Lyft or Uber (driver or delivery) income.
True
False
10
TILA order: Disbursement amt, Payment, Term, Interest rate, O Fee, Total Loan amt, Effective APR, 1st payment due date
False
True
11
Where do you confirm or update the Employment details for a customer?
Additional Information section of the Contact screen
ACH-Repayment Tab of the APP page
Documents tab of the APP
Employment and Income Information section on the Customer Information Tab
12
It's
not
necessary to verify a cx's SS# and birthdate on OUTbound calls if they answer & the number dialed is on the APP
True
False
13
LP will NOT accept Short Term Disability as a form of income.
False
True
14
MiTek is a link that is LendingPoint branded and allows customers to easily upload docs/pics from their phone
False
True
15
We will accept a customer's documents via fax or mail.
No.
Yes.
If they are family or friends with one of the Sales Managers.
If they live in GA, NY, San Diego or Dallas.
16
You must recite full TILA details of an offer, (from the Offers Tab), before selecting the offer.
True
False
17
These practices will help you to be successful: (Check all that apply)
Keeping up wth your queues--keep those deals moving!
Knowing what your customer needs the funds for & asking follow up questions
To save time, answer all of a customer's questions even if you're unsure.
check, answer and send professional emails efficiently & swiftly
18
Worker's Comp may be used as POI.
True
False
19
LP uses robust industry-leading procedures & safeguards, including encryption, to secure & protect personal information.
True
False
20
What's the main goal of
your call
?
Get banking verfication completed!
Get contract signed!
Switch deal into your name!
5 minute call or less.
21
All these items are goals for your sales calls EXCEPT this one:
Hit all compliance steps
Upsell! Get contract signed!
Send new contracts for apps in other rep's names so you can switch to yours
7-14 minutes for a One Call Close
22
A loan with LendingPoint... (check ALL that apply)
is unsecured
is simple interest
is also known as a pay day loan
has compounding interest
23
What will you
NOT
be able to access if you forget to connect to the VPN? Select ALL that apply
Clocking In function on UKG
Important Resources Folder on your Desktop
Salesforce
Teams
24
To figure out what documents your customer will need, go to the Documents Tab!
False
True
25
LendingPoint currently offers personal loans for $2,000.00 up to...
$29,000
$25,500
$25,000
$36,500
26
What is the current timeframe for
UW to review an application
?
Next Day
1-2 days
48 business hours (or less)
Up to three business days
27
If you are unable to select an offer, the reason may be because
The contract must be signed first
You need to complete KYC
Hard Pull consent has not been checked off yet
the banking info isn't verfied
