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Ch. 1, 2 & 3 Intro to CA and Hospitality Flashcards | StudBud
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Ch. 1, 2 & 3 Intro to CA and Hospitality
The 7 deadly sins of service include
Total Quality Management:
Ch. 1, 2 & 3 Intro to CA and Hospitality
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1
Total Quality Management:
A process where managers are worried about quantity.
Continuous process - works best when manager a good leader.
Partnership where employees feel responsible for their jobs
A process where managers are worried about quantity.
2
The 7 deadly sins of service include
people pleasing, service, apathy
run around, empathy
apathy, condescension, run around
condescension, empathy, cheerfullness
3
What is ecotourism?
It is a way to economically tour.
It is exploring the outdoors.
It is tourism with a conscience.
Disneyland
4
International visitors within the US spend more than Americans traveling abroad
T
F
5
TIA’s membership represents -businesses, associations & state travel promotion agencies.
500
50
2,000
1,000
6
What is the symbol for hospitality?
Pine cone
Pineapple
Mango
Apple
7
What kind of hospitality are expositions and conventions?
restaurants & managed services
lodging
travel
assembly and event management
8
CTC stands for…
Corporate Travel Manager
Travel Corporations
Certified Travel Counselor
9
The salary range for general public leisure travel is between 50,000-70,000
False ( 40,00- 65,000)
True
10
Pleasure travel has increased because of all of the following except
tendency to take shorter, less frequent trips
flexible work hours
longer life span
early retirement
11
The Olympics date back to
776 BC
312 AD
2016
1200 AD
12
Both culture and heritage tourism benefit from
United Nations Educational
All of the above
Cultural Organizations
Scientific
13
Cultural tourism is tourism motivated by interest in cultural events
F
T
14
Super Structure
convention center
mall
all of the above
airport
15
A Belgian water polo champion was one of the first to fund club med village with army tax money
F
T
16
Business Travelers
people who travel for meetings, sales and trade shows
water,
tourism with a conscience
17
What is the the lowest position you can get in the Lodging Management career?
Kitchen Cook
Director of Rooms Division
Front Desk Manager
Front Desk Agent
18
Where do the chefs and cooks work?
Side of the house
The front of the house
The back of the house
Bottom of the house
19
International Air Transportation Association regulates almost all international airlines.
True
False
20
Refers to new money brought into community to pay rooms, meals, and other aspects of leisure?
Money effect
Multiplier effect
Benefit
Profit
21
Which is NOT a professional Organization and Association in the Hospitality business?
AH&LA
PCMA
ISES
AH&LA
22
What is the career process that is available in each segment of the hospitality industry?
Professionalism
Career path
Etiquette
Career goals
23
The international civil aviation organization is made up of how many contracting states?
50 states
13 states
190 states
43 states
24
Int'l tourism is the world's largest export earner, imp't in the payments in most nations
F
T
25
A travel agent isn’t more than a ticket seller
False, is more
True
26
European countries utilize what form of travel more than the US?
plane
cruise ship
coach
rail
27
What area of hospitality are restaurants?
recreations
lodging
travel
restaurant and managed services
28
How much money can you make with a Bachelor’s degree?
$1.6 million
$2.1 million
$2.1 billion
$1.2 million
29
The Tourism 2020 vision
the pace of growth until 2000 exceeded the forecast
all of the above
has been affected by terrorist attacks and weak economy
there is currently a slowdown in growth
30
What is the purpose of completing a self-assessment?
All of the above
Measure your current strengths
To determine what you need to improve on to reach your goals
Measure your weaknesses
31
Most services in hospitality industry are ___, meaning guests cannot test drive a nights stay.
wanted
perishable
services
intangible
32
World Tourism Organization is the most recognized in tourism today. T or F?
F
T
33
What is not part of the four basic steps?
Preparing, Protecting, and managing
Planning and organizations
Assessing the potential
Marketing for hospitality
34
Good etiquette or manners, requires a
solid philosophy of service
please & thank you
large tip at a restaurant
good morals
35
What kind of hospitality are water parks?
recreations
assembly and event management
lodging
travel
36
What is TOT tax?
Money taxed on charities
Tax on food
Local tax from hotels
Tax from employees
37
Why do we place so much on importance on preservation?
Wealth of buildings
All of the above
Natural beauty
Traditions
38
One of the requirements in order to work as a G.A.P tour leader include fluency in..
French and English
Spanish and French
English and Spanish
39
A person who acts as a middle man and sells on behalf of airline and cruises:
tour operator
commission
tourist bureau
travel agency
40
What should you strive for in the hospitality industry?
Inseparability
Guest satisfaction
Your true love
Money
41
Natural tourism is what?
Wanting to see nature
Staying home
Motivated by nature
Not seeing a tourist site
42
Ten major companies account for about how much percent of the industry’s business?
55
30
45
10
43
All but which one will not continue to grow in importance in travel?
Ecotourism
Heritage tourism
Sustainable tourism
Nature tourism
44
How many people are employed by the travel industry?
8 billion
5 million
2.8 million
20.8 million
45
How can a Convention Center be financed and built?
Get a job
Lower TOT tax
Lower local tax
Float a bond on the market
46
Tourism dates back to
1800's
1200's
4th century BC
312 AD
47
What kind of hospitality are casinos?
lodging
travel
recreations
assembly and event management
48
Which one is NOT part of the Disney Service Model?
Respect and welcome all guests
Value the magic
Initiate guest communication
It begins with a smile
49
What is Capacity Requirement?
The minimum amount of something you could have.
The amount that someone can keep in their suitcase.
Disneyworld
The maximum amount of something you could have.
50
Heritage tourism does respect natural & built environments the heritage of the people and place
T
F
