Which of the following procedural steps are in the correct order for filing patient medical records?

Inspect, index, code, sort, file.

When managing multiple incoming calls, the medical assistant should handle which of the following calls first?

A neurologist seeing a patient on consult.

The PCP hands the MA a referral for a pt to get an MRI. Which of the following should the MA do first?

Call the insurance company and process an authorization.

Which of the following calls should be transferred to the provider?

Patients expressing problems associated with treatment or medication.

To determine the primary diagnosis.

Confirm the surgeon has explained all risks and benefits of the procedure.

+ pt account balance due by same amount of returned check + plus penaltyfee

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MAP 205 clo 4 prep

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4/27/2022

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Questions 14

Answers

1
Which of the following procedural steps are in the correct order for filing patient medical records?
Inspect, index, code, sort, file.
Code, inspect, sort, index, file.
Sort, code, inspect, index, file.
Inspect, code, index, inspect, file.
2
When managing multiple incoming calls, the medical assistant should handle which of the following calls first?
A pt calling to cancel appointment for a needle biopsy of a breast mass.
A pt calling to schedule a visit for uncontrolled pain after hip surgery.
A neurologist seeing a patient on consult.
A lawyer with a subpoena asking for patient information.
3
All of the following items are subtracted from the bank statement during reconciliation except _____.
outstanding checks
outstanding deposits
outstanding withdrawals
bank errors that incorrectly increased your account balance
4
The PCP hands the MA a referral for a pt to get an MRI. Which of the following should the MA do first?
Call the insurance company and process an authorization.
Call the facility and schedule the MRI.
Document the precertification number in the patient's chart.
Fax pertinent medical records to the facility.
5
Which of the following visitors should be immediately announced and escorted to the provider's office?
Vendors
Former patients
Healthcare providers
Pharmaceutical representatives
6
Which of the following calls should be transferred to the provider?
Patients expressing problems associated with treatment or medication.
Unidentified callers.
Calls requesting billing information.
Calls from office suppliers.
7
Which of the following medical office software applications uses an electronic signature?
Scheduling
Spreadsheets
Encoders
EHR
8
see question below
To determine the primary diagnosis.
To assign a two-digit modifier.
To ensure a secondary diagnosis is not listed on the claim form.
To assign a V code.
9
Which of the following is required for permission to treat a patient scheduled for a complex procedure?
Informed consent
Advanced directive
Implied consent
Living Will
10
Which of the following mail classifications is most cost-efficient for sending office newsletter to pts and associates?
Certified
Priority
Standard
Express
11
see question below
Obtain a copy of the patient's insurance card.
Verify the pt has not had anything to eat or drink for eight hours
Confirm there is someone available to drive the patient home.
Confirm the surgeon has explained all risks and benefits of the procedure.
12
A mail classification that includes books and manuscripts is _____.
special fourth class
second class
third class
first class
13
A medical assistant must complete a managed care referral for a patient _____.
within 90 days of the visit
prior to the visit
after the visit
at the time of the visit
14
see question below
Enter the returned check amount in accounts payable
Use a statement reconciliation form to documen
+ pt account balance due by same amount of returned check + plus penaltyfee
Apply petty cash funds to the patient's account to cover the returned check

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