Why should you learn from your mistakes?

To help you grow in your professional life

How can you make your clients confident in your ability to help them?

By following your own advice and practicing good skin care

What is true about staying on time with appointments?

It is the most important aspect of time management for estheticians

Why should you offer a compliment if you see that a co-worker has done something well?

Everyone benefits from a well-deserved compliment

What is a primary ingredient for success in any career?

Ability to express your ideas in a professional manner

Slender, hair-like extensions used by parasites for locomotion

What is a goal of the "preference" consultation step?

Discuss products the client uses

What should you save for after business hours?

Trendy looks such as heavily made-up eyes and black nail polish

When should a client be asked to reschedule his or her appointment?

When he or she arrives more than 15 minutes late

What are staphylococci?

Pus-forming bacteria that grow in clusters like a bunch of grapes

How will you spend a lot of time as an esthetician?

Standing on your feet and sitting on a stool

When should you ask questions in class?

When you don't understand something

What is true of a healthy lifestyle?

It is a tremendous asset in reaching your goals

How should you measure your sense of achievement?

By comparing your achievements to your definition of success

What is body language?

Nonverbal communication such as crossing your arms and frowning

What is based on trust?

Strong professional relationships

Why is the "repeat" step the most critical of the consultation process?

It ultimately determines the service(s) you will perform

What should you do when conflicts arise?

Get another opinion before making a judgment

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Minnesota Esthetics State Boards Review Pt.2

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Questions 100

Answers

1
What is NOT an aspect of your professional conduct?
How you get along with co-workers
How you behave in the workplace
How you dress in the workplace
How you get along with clients
2
Why should you learn from your mistakes?
So you know the limitations of your abilities
To help you grow in your professional life
To help you avoid interactions with your manager
So you know how to get away with things in the workplace
3
How can you make your clients confident in your ability to help them?
By talking about the way celebrities do their makeup
By pointing out how good other estheticians in the salon look
By following your own advice and practicing good skin care
By using fancy industry jargon and dropping cool brand names
4
Why should you be attentive with all clients to learn what they want?
In order to sell them products
All clients are different
All clients want the same things
In order to earn generous tips
5
What is true about staying on time with appointments?
It is a minor aspect of time management for estheticians
It is the most important aspect of time management for estheticians
You should expect to fall behind at least once every day
It is not very important, because clients are always late
6
Why should you offer a compliment if you see that a co-worker has done something well?
Managers are to busy to keep up with employee morale
So your manager will see you praising a co-worker
Everyone benefits from a well-deserved compliment
That's the only way to get a compliment in return
7
What is a primary ingredient for success in any career?
Ability to express your ideas in a forceful manner
Ability to express your ideas in a professional manner
Ability to manipulate people into believing what you believe
Ability to manipulate other people into doing what you want
8
What are flagella?
Microscopic plant parasites, including molds and mildews
Spiral- or corkscrew-shaped bacteria that cause diseases such as syphilis
Pus-forming bacteria that grow in clusters like a bunch of grapes
Slender, hair-like extensions used by parasites for locomotion
9
What affects your interaction with everyone in the salon?
Your level of education
Your professional image
Your technical skills
Your activities outside work
10
How can you convey an image of confidence?
By sitting quietly and alone
By offering opinions on everything
By practicing good posture
By speaking very loudly
11
What is a goal of the "preference" consultation step?
Discuss home care
Discuss products the client uses
Determine skin type
Recommend new products
12
What is a good description of a client who should be scheduled at the end of the day?
Someone who is habitually late
Someone who is a habitually talkative
Someone who is often rude to the salon staff
Someone who is never sure of the services they want
13
What is also known as a client questionnaire?
Color chart
Beauty review
Intake form
Consent form
14
What type of cue is a smile?
Negative verbal
Positive verbal
Negative non-verbal
Positive non-verbal
15
What should you avoid doing when confronted with bad behavior?
Considering the other persons mood
Counting to 10 before speaking
Responding calmly
Overreacting
16
What enables you to make the right choices for yourself?
Becoming popular
Receiving a degree
Achieving balance
Becoming successful
17
What term refers to a well thought-out process for achieving something?
Time management
Procrastination
Prioritizing
Self-management
18
What is an element of good standing posture?
Leaning forward
Leaning backward
Keeping your back straight
Keeping your back arched
19
What should you save for after business hours?
Trendy looks such as heavily made-up eyes and black nail polish
Clean, comfortable clothes that are fashionable but not overly sexy
Subtle makeup that accentuates your best features
Simple jewelry, like stud earrings, that do not make a lot of noise
20
When should a client fill out an intake form?
After treatment
Before receiving services
Before arriving at the salon
During treatment
21
When should a client be asked to reschedule his or her appointment?
When he or she arrives more than 15 minutes late
When he/she arrives more than 5 minutes late
When you can tell the client is in a rotten mood
When your not in the mood to interact with that particular client
22
What is a danger posed by defective body postures?
Fashion faux pas
Awkward socialization
Physical problems
Wardrobe malfunctions
23
When should you ask for help, according to the golden rules of human relations?
When you feel lazy
When you feel lonely
When you dislike your client
When you feel overwhelmed
24
What do you exercise when you ensure that client information is kept private?
Duplicity
Courtesy
Sensitivity
Confidentiality
25
What sort of fragrances are NEVER appropriate for the workplace?
Subtle
Floral
Heavy
Fruity
26
What are bacilli?
Short, rod-shaped bacteria
Spherical bacteria that grow in pairs
Spiral or corkscrew-shaped bacteria
Round-shaped bacteria
27
What must you master in order to thrive in the field of esthetics?
Psychiatry
Psychology
The art of manipulation
The art of communication
28
What are three imprtant elements of physical presentation?
Shoes, accessories, makeup
Muscle tone, tan, cleavage
Posture, walk, movements
Clothing, hair, jewelry
29
What are staphylococci?
Microscopic plant parasites, including molds and mildews
Spiral- or corkscrew-shaped bacteria that cause diseases such as syphilis
Pus-forming bacteria that grow in clusters like a bunch of grapes
Slender, hair-like extensions used by parasites for locomotion
30
When should you count to 10 and think before you speak?
Whenever you speak with a client
At all times
When conflicts arise
Whenever you speak with your manager
31
How will you spend a lot of time as an esthetician?
Standing on your feet and sitting on a stool
Sitting on the floor and lying on a treatment table
Leaning against a wall and sitting on a stool
Standing on your feet and lying down
32
What can eating a nutritious diet help you achieve?
Success
Popularity
Perfect skin
Balance
33
What is the term for posture that is healthy for the spine?
Osteospinally correct
Cardiovertabraically correct
Endemically correct
Ergonomically correct
34
What does everyone in the salon deserve from you?
Respect
Assistance with their job
Affection
Personal flavors
35
What do you earn when you approach a new client with a smile on your face?
Career advancement
A bonus from your manager
Trust and loyalty
A new personal friendship
36
What is an example of a positive nonverbal cue?
Looking at your shoes while someone is talking
Good eye contact
Checking out your nails while someone is talking
Yawning during conversation
37
When should you ask questions in class?
When you don't understand something
Whenever the teacher discusses something that you find interesting
Whenever the teacher discusses what information will be on the exam
When you want to give the impression that you are paying attention
38
What do you do when you refrain from criticism?
Take the low road
Miss opportunities for advancement
Take the high road
Give the impression that you are weak
39
What is true of a healthy lifestyle?
It has no bearing upon your professional career
It is a tremendous asset in reaching your goals
It is impossible to live a healthy lifestyle if you are an esthetician
It is a luxury for people with money to buy gym memberships
40
What is a goal of the "maintenance" consultation step?
Discuss products the client uses
Fitzpatrick typing
Discuss home care
O'Malley typing
41
How should you measure your sense of achievement?
By comparing your achievements to your definition of success
By asking other people whether they consider you successful
By comparing your achievements to your parents level of affluence
By keeping track of how much money your fellow students make
42
When should you argue with a client?
When you are certain that the client is wrong
When a schedule mix-up occurs
When the client disagrees with you
Never
43
What begins with, and stays grounded in, health?
Personal confidence
Real beauty
Sexual attractiveness
Self-centeredness
44
What type of cue are hand gestures that are used to scold or embarrass?
Negative verbal
Positive non-verbal
Positive verbal
Negative non-verbal
45
What do you exhibit when you keep the soles of your feet entirely on the floor while seated?
Social discomfort
Proper sitting posture
Unprofessional appearance
Distended tendon syndrome
46
What is body language?
Verbal communication such as describing which area will be treated
Nonverbal communication such as crossing your arms and frowning
The set of scientific terms used for describing the body
Any terminology the client uses to describe his or her body
47
What is based on trust?
Certification and licensure
Strong professional relationships
Your scope of practice
Your personal satisfaction
48
Why is the "repeat" step the most critical of the consultation process?
It ultimately determines the service(s) you will perform
Your manager will be present for this step of the consultation
Everything you say in this step is considered a legal obligation
Clients don't pay attention until the end of the consultation
49
What term refers to the impression you project, informed by your appearance, attitude, and abilities?
Professional conduct
Personal image
Personal conduct
Professional image
50
What should you do when conflicts arise?
Assume you are at fault and submit your resignation
Ask your manager to resolve all conflicts for you
Get another opinion before making a judgment
Provide examples to support your point of view
51
What helps you decide what you want out of life?
Time management
Procrastinating
Goal setting
Prioritizing
52
What do you exercise by not "picking a side" in a conflict?
Confidentiality
Hypocrisy
Sensitivity
Neutrality
53
What should you do if you have long hair and work as an esthetician?
Cut it to a more manageable length
Wear it down to show clients you understand beauty
Wear it in a long braid down your back
Wear it swept up and off the shoulders
54
What is true about obtaining appropriate state licensure or certification?
It is not necessary for establishing credibility as an esthetician
Only salon owners are expected to have licenses and certificates
Only managers are expected to have licenses and certificates
It is the first step to establishing credibility as an esthetician
55
What is NOT an aspect of personal hygiene?
Wearing strongly scented perfume
Brushing and flossing your teeth
Using deodorant
Freshening up throughout the day as necessary
56
When does the "review" step occur in the consultation process?
Somewhere in the middle
At the end
At the beginning
Whenever is convenient
57
What is constructive criticism?
Feedback you provide when your manager is not performing well
Guidance offered by supervisors to improve your job performance
Comments you make about how other estheticians do their jobs
Observations you offer about why a client does not look good
58
What is an appropriate action in the event of unethical behavior on the part of the manager, such as sexual harassment?
Physically eject the manager from the salon
Create a petition demanding the managers termination
Perform a citizens arrest
Challenge the manager's authority
59
What should your image impress on the minds of your clients?
Create a sense of mystery
Show that you are willing to do everything that is asked of you
Intimidate them
Earn their trust
60
When are open-toed shoes appropriate for work?
On humid days
Never
On hot days
Anytime
61
What can you do when you begin with a firm understanding of yourself?
Understand others
Impress others
Persuade others
Manipulate others
62
How early should a new client arrive before his or her first appointment in order to fill out a client intake form?
15 to 30 minutes
30 to 45 minutes
5 to 10 minutes
10 to 15 minutes
63
What term refers to a resistance to disease that is partly inherited and partly developed through healthy living?
Acquired immunity
Natural immunity
Physical immunity
Healthy immunity
64
What term indicates that a product is capable of destroying bacteria?
Bacteriphobic
Probacterial
Bacterial
Bactericidal
65
What is our emotional state when we feel secure?
Arrogant, cocky, and obnoxious
Bored, calm, and tired
Sad, nervous, and unsure
Happy, calm, and confident
66
According to the golden rules of human relations, what does every action bring?
Inaction
Reaction
Physical response
Verbal response
67
What is a desirable characteristic of the socks or hosiery you wear at work?
Contrast with your attire
Free of runs
Different color on each leg
Fashionably frayed
68
What is a goal of the "assess" consultation step?
Fitzpatrick typing
Discuss products the client uses
Discuss topics like home care
Determine your client's objectives
69
What will happen if you demonstrate good manners?
You will always earn larger tips than other estheticians in your salon
You will never have problems with your clients or managers
You will get along with every single person you meet
You will engender goodwill and respect
70
What is true of a pleasing attitude?
It will gain you associates, clients, and friends
It makes clients worry that you will only say what they want to hear
It will send the message you can be pushed around by managers
It will benefit you in your private life, but not in your work life
71
When should you make amends?
You never need to make amends
When you can tell a coworker dislikes something you did
When you are wrong
When you can tell the manager dislikes something you did
72
What is reflective listening?
Closing your eyes while someone speaks so you can listen more closely
Repeating, in your own words, what you think the client has said
Watching your clients face in the mirror while she is speaking
Repeating sales pitches taught to you by manufacturers representatives
73
What is diplomacy?
Telling a client she looks good when she actually does not
Keeping personal problems to yourself
Being tactful in your dealings with others
Making critical observations when people do things wrong
74
What term refers to the ability to produce an effect?
Efficacy
Sterilization
Disinfection
Motility
75
What is scabies?
Superficial fungal infection that commonly effects the skin
Bloodborne virus that causes disease
Type of fungus that affects plants or grows on inanimate objects
Contagious disease caused by the itch mite
76
What can you do to avoid scratching clients' skin?
Soak your fingernails in solvents that make your fingernails soft
Void letting your fingertips touch the clients skin
Keep your fingernails from getting too long
Wear gloves so your fingernails dont touch the clients skin
77
What is an attitude adjustment?
Modification when emotions are interfering with work
Scolding you give a client who is being annoying
Relaxation you feel when you leave work at the end of the day
Disciplinary action a manager makes to a misbehaving employee
78
What is proven by the fact that human beings desire to interact with other people when they feel secure?
People chose when to feel insecure or secure
Everyone is basically lonely
Human beings are social animals
Insecure people don't have friends
79
What is an example of sensitivity?
Reminding a co-worker that her hairstyle is out of fashion
Telling a brand new client she looks terrible but you can help
Choosing your words carefully
Swearing in the work place
80
How much time of the relaxation response can one exercise session generate?
2 hours
30 minutes
10 minutes
8 hours
81
What is a good description of the clothing you should wear in the workplace?
Broken-in and comfortable
Fashionable and sexy
Formless and loose
Clean and fresh
82
What is the act of successfully sharing information between people?
Networking
Espionage
Gossiping
Communication
83
What is true of daily bathing or showering?
For estheticians, several showers per day are recommended
It is only recommended when the weather is extremely humid
It is not an expectation for professional estheticians
Daily bathing or showering is one of the basics of personal hygiene
84
Why is customer service important in esthetics?
Treating customers well is the only way to get promoted
It is not important in esthetics
It is central to success
Treating customers well is the only way to make them tip generously
85
What is considered a legal document?
Color-chart
Intake form
Service record
Consent form
86
What should happen before beginning any part of the service?
Product recommendation
Aromatherapy
Fitzpatrick typing
Client consultation
87
Why should you check your salon's policy before picking a fragrance you intend to wear in the workplace?
Most salons require that estheticians wear heavy fragrances
Many salons have a no-fragrance policy
To make sure the salon manager is not allergic to the fragrance
To make sure that none of your clients are allergic to the fragrance
88
What is true about exposed undergarments?
They are never appropriate in the workplace
They add a sense of sexiness to the workplace
They make a strong fashion statement in the workplace
They are occasionally appropriate in the workplace
89
What is true of listening?
Listening too closely makes most people feel uncomfortable
It is the best relationship builder
Too much listening means not enough talking
It accomplishes less than talking
90
What is an important aspect of maintaining good standing posture?
Pulling your abdomen in so that it is flat
Tilting your head toward your dominant side
Keeping your knees locked
Keeping your neck scrunched up toward your shoulders
91
When choosing makeup for work, what should be your first priority?
Making yourself look seductive
Showing off your makeup skills
Making yourself look glamorous
Accentuating your best features
92
How can you ensure continued patronage from your clients?
By perfecting professional manipulation
By giving clients free samples every time they visit the salon
By perfecting professional communication
By saying your the only person that can make them look good
93
What does the term porous mean?
Susceptible to disease
Made or constructed of a material that has openings
Immune to a disease
Made or constructed of material that does not have openings
94
What is the purpose of the makeup you wear at work?
Advertising "hot" new products
Displaying healthy, beautiful skin
Color coordinating with clothes
Making you look attractive
95
What are you able to do when you believe in yourself?
Win every argument because you have confidence
Trust your judgment and uphold your own values
Change your own values whenever it is convenient to do so
Convince clients to buy anything since your so persuasive
96
What makes clients eager for your knowledge?
The way your work station looks
The certification on your wall
How attractive you are
Your good professional image
97
When does the "repeat" step occur in the consultation process?
Whenever is convenient
Somewhere in the middle
At the beginning
At the end
98
What should you remember when someone seems insensitive?
At this particular time, the person is feeling insecure
People are genetically predetermined to be sensitive or insensitive
You probably caused their insensitivity with your actions
You probably caused their insensitivity with your words
99
Why should client consultations be performed with as much privacy as possible?
So other estheticians cannot steal your clients
To avoid breaches of confidentiality
Because they are embarrassing
So the manager won't hear if you make mistakes
100
What blocks the creative mind from exploring ideas?
Enthusiasm
Guidance
Feedback
Criticism

Minnesota Esthetics State Boards Review Pt.2 Flashcards | StudBud