Duplicate of MA 40 Theory Final Exam Review

NOT an appropriate example of accessibility features for the physically challenged

Best describes how to achieve long-range goals

Was practiced in early medicine because it was seen as an ingredient to chase away evil spirits

NOT considered a change that should take place after you have entered the burnout stage

Best describes a technique to prevent stress in the workplace

Is NOT considered a proven means of time management

A correct statement about the CMA certification examination application process

Must be present to achieve effective verbal and nonverbal communication

Not a common envelope size

Not a guideline to room readiness

The purpose of managed care

Describes the end result of unrealistic expectations and a workaholic attitude

Best describes the order of occurrence in the GAS theory of adaptation

Allied health professional trained in the art of drawing blood for diagnostic lab testing

Practices medicine under the direction and responsible supervision of providers and surgeons

When communicating in the office, which would not be considered a technique to keep in mind?

An MA who continually asks to leave early to go to other appointments needs to develop?

The most appropriate action of an office manager who makes a mistake

NOT an example of good writing tips for business letters

Providers network to offer discounts to employers & other purchasers of insurance

Best describes the services of the office

Not an appropriate step in closing a facility for the day

Best describes a health maintenance organization (HMO)

Which of the following punctuation marks follows the salutation?

Is NOT true regarding the objective of a smoking policy

The most appropriate action of the medical assistant who is assigned an unfamiliar task

What is considered a comfortable personal space in an intimate setting?

The most appropriately related to nonverbal communication as a language

Best describes how alternative health therapies are being perceived

Communication is the major reason of the utmost importance in the health care setting because:

NOT a marketing tool

The communication style that is direct and in-your-face

The most important reason to be able to communicate effectively w/ pts and keep them informed

The most common time period for a new employee to be placed on probation

NOT in compliance with ADA requirements

The alternative medicine modality of homeopathy

NOT associated with the body’s psychological response to stress

Which of the following is true regarding a job description?

Not recognized by the WHO as potentially treatable by acupuncture

# of CEUs required by the AAMA to recertify the Certified Medical Assistant credential?

May NOT be an effective tool for recruiting

The most effective way to check a room’s readiness for a patient

NOT be considered a trait of business correspondence

Operates under authority of AAMA endowment & evals MA programs according to standards by CAAHEP

Is NOT a benefit of a practicum to the medical assistant student

Best describes the fight or flight stage of the GAS theory

Is NOT a task of the human resources manager

The primary characteristic of the CMA to the physician employer in the ambulatory care setting

Would NOT be included on an office brochure designed to welcome a new patient to the practice

Created anatomic drawings representing the skeletal, muscular, nervous, and vascular systems

A disadvantage of having fresh flowers in the medical facility

NOT an example of advances in the growth of medicine

Which of the following statements is false regarding Hippocrates?

Best describes the reason a medical assistant should ensure good personal hygiene

Name of the official bimonthly magazine of the AAMA for certified medical assistants

Defense mechanism used when a patient does not react by showing emotion after hearing bad news

Proper seating placement in a reception area respects?

The medical pioneer that discovered the method of vaccination against smallpox

Does NOT describe an advantage of teamwork in the office

A correct example of the reference initials notation

Expedites delivery of mail & eliminates the need to be canceled or postmarked at post office

NOT an advantage of short-duration stress

Best describes making facilities and equipment available to all users

NOT a roadblock to communication

An eye specialist

Which of the following statements regarding music therapy is incorrect?

Is NOT considered appropriate material for a policy manual

NOT 1 of the 3 terms used for the transition period between classroom & employment for MA

NOT followed after the mail is opened

Can be overwhelming and intimidating to elder adults

The highest level of the hierarchy of needs

The type of question that is frequently asked by individuals seeking a new physician and clinic

Correct when folding letters for standard window envelopes

Best describes the pagan attitude toward illness

The interview technique used when asking the patient, “Are you still taking your medication?”

Was not included in medicine’s early history of “specialists” in the healing arts

NOT a level in the AAMA membership

Which of the following statements about medical education is false?

The person who decodes the message

The letter style considered most efficient for the ambulatory care setting

The most appropriate action when performing interviews

Best describes the number of times a document should be reviewed to be proofread adequately

Believed to have a valid place in allopathic medicine

Practice management where the Drs personal property is attached & may be sold if business fails

NOT eliminated from punctuation in the address to conform to USPS envelope standards

Best describes a positive way to help cope with stress in the workplace

Takes place after the receiver has decoded the message sent by the sender

Interview technique used when asking, “What type of care will you have during your recovery?”

The name of the National Healthcareer Association (NHA) newsletter

The following punctuation marks follows the salutation

At bottom of letter to send a copy of letter to another person with the recipient’s knowledge

Allows the initials CMA, which are awarded upon successful completion of the credentialing exam

An example of episodic stress

NOT part of the brainstorming process

NOT a true statement of nurses’ education

The advantage of having study partner(s) when studying for the certification examination

How the medical assistant should be positioned when communicating with a patient

Best describes what the style of the complimentary closing should do

Best describes the purpose of certification for medical assistants. To set a standard for:

Which of the following organizations awards the Certified Medical Assistant credential?

NOT an expectation of a student at their practicum site

Section of the CMA exam through the AAMA includes medical terminology & anatomy & physiology

Is NOT an example of a fringe benefit made to full-time employees

NOT associated with the body’s psychological response to stress

Which of the following statements regarding cancer is incorrect?

Most appropriate action of the administrative MA when there is a delay in the Dr’s schedule

The recommended format for the date line of a letter

An example of a document that may be signed by the medical assistant

A person’s needs are met, beginning with the basics of food, clothing, and shelter

Which of the following attributes of a medical assistant does NOT identify a true professional?

# of test ques on the sample exam included in the Candidates Guide to the AAMA Cert Exam

Group of practicing MAs, Drs, & MA educators who write items for the AAMAs’ cert exam

A cause of long-term stress

Best describes the process of screening in the medical office setting

Would NOT be included in facility and equipment management

Is NOT one of the elements of professionalism

Best describes one of the illnesses associated with longer-duration stress

NOT considered a type of managed care operation

The purpose of a procedures manual

Which of the following courses is NOT included in an accredited MA program?

Law that requires employers to verify the right of employees to work in the United States

Yrs of work experience in the profession of MA w/o formal training required to sit for RMA exam

Will keep the MA current in knowledge in yrs to come & will show professionalism

The most appropriate action to maintain patient privacy

Not an appropriate step in closing a facility for the day

Which of the following does not apply to the role of a medical assistant?

Letter styles that omits the salutation and closing

Where patients may feel most comfortable discussing conditions, procedures, or treatments

NOT one of the Cs of communication

An MA who must be asked to do things upon finishing an assigned task needs to develop

The staff member most likely responsible for preparing payroll checks

The founder of humanistic psychology and the creator of the hierarchy of needs

Which of the following does a license do?

Best describes the return to the normal stage of the GAS theory

Goals are focused and have precise boundaries

NOT one of the characteristics associated with burnout

Applies to # of employees necessary in order to require a business to be in compliance with ADA

Should be done first when opening the facility for the day

Best describes what must be considered when formulating the message in the communication cycle

Must be present to achieve effective verbal and nonverbal communication

Is NOT an appropriate action in forming a successful study group

Appropriate response MA to the patient’s statement, “I am late coming in for my check-up”?

Contributes as much to a pt's well-being as does the medical attention given by the providers

The human resources manager would most likely NOT look for this when reviewing résumés:

CMA: patient prep & assisting with the Dr, prep & administer meds, & collect & process specimen

NOT a way to reduce infection

Who sets the social climate for the interchange between the pt & Dr and the rest of the staff

Which of the following interview questions would be inappropriate?

Which of the following does regulation NOT ensure?

Monitored by Chinese because they believed characteristics were important in medical treatment