Ch 17 Business, Marketing, Accounting and Finance

Dun and Bradstreet claims that most businesses fail because of

State of fatigue, frustration, & emotional exhaustion

Statement that shows income & expenses & indicates whether a business made a profit or a loss

Which are elements of a business plan?

Expresses why a business exists, as well as its core objectives

Which is used to standardize insurance claim forms?

The most common type of business partnership

Document that identifies your business goals and plan for reaching those goals

Which are things that add value to a business?

Insurance covers costs from personal injury & property damage while client is on your property

Which is an example of a business asset?

Which should the therapist do before the massage begins?

Another term for professional liability insurance

Another term used to describe a tip

Which is the exchange of goods or services without using money?

Most widely used form of business communication

Uses media to deliver your business message to the public, usually at a cost

Insurance companies are most likely to cover massage treatments received for what?

Represents ideas, strategies, and activities that help businesses attract and retain clients

Which best describes the responsible and ethical use of technology?

Statement of financial condition of business’s assets, liabilities, & equity

When you work for someone who sets your hours & provides the place for your services

Small amount of discretionary money used to purchase inexpensive items

Describes all the money a person or business has made before deducting expenses or taxes

Person paired w/ new hired therapist who teaches about company’s business policies & procedures

A business of a single owner

Insurance providing income when an individual is unable to work because of illness or injury

Granted a charter and is recognized as a separate legal business entity

Voluntary certification of individual’s professional qualifications by a board of specialists

Business receipts, past income tax returns, and documents related to tax returns should be kept

Which is a tax deduction?

Which means unsold retail items a business has on hand?

Managing money and involves everything from acquiring it, spending it, and investing it

Statement that reports movement of money into and out of a business

Which are social media?

Brief summary of your education, experience, & accomplishments related to particular skill set

Which is an example of good telephone etiquette?

Which should the therapist do at the conclusion of the massage?

According to American Massage Therapy Association, which is true of most massage therapists

A small gift, such as money, given to a person who provided a service

Insurance that covers costs arising from errors made while conducting professional activities

In-depth account of individual’s education, experience, accomplishments, & other qualifications

Represent(s) employment opportunities for massage therapists

Describes the process of recording, summarizing, and analyzing financial transactions

Which an example of income diversification?

Formal and legally binding agreement that delineates expectations, duties, and responsibilities

Term used to describe a business license

Which is an idea or suggestion put forward for consideration?

Client discomfort can be expressed nonverbally by what?

Division of geographic areas into regions that restrict number, types & how buildings are used