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Duplicate of Titles! Flashcards | StudBud
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Duplicate of Titles!
Duplicate of Titles!
32 terms
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StudBud Administration
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43 plays
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Flashcards
32 cards
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Practice quiz
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Questions
32
Answers
1
what those the customer need to be able to re- register his lease again at the DMV
NOTHING
A POA
HIS CONTRACT AND TITLE
JUST HIS PRESENCE
2
How many characters of the VIN # do we need to search for a title?
6
8
2
4
3
What does ND need for a state change for lease
WILL THE DMV ALLOW THE CUSTOMER TO REGISTER WITH A COPY OF THE TITLE
WILL THE DMV REQUIRE TO NO TAKE DOCUMENTS SINCE EVRYTHING IS DONE BY NMAC
WILL THE DMV REQUIRE THE ORIGINAL TITLE TO COMPLETE THE REGISTRATION
THE DMV REQUIRE ORIGINAL AND COPY TITLE TO COMPLETE THE REGISTRATION
4
I'm moving from
California
to
Tennessee
- What do I need to change my registration? (loan)
Create State Change Request
Send the original title to the local DMV
All option/actions are needed
DMV's written request
5
If customer calls and states they never got their
PAPER
title, and waited already the release time frame, you should:
Tell them to wait a little bit longer!
Request a duplicate title!
Send a lien release!
Refer to DMV!
6
What type of title does the state of
Illinois
have?
SIF
Rock
Paper
ELT
7
What does RI need for a state change for RETAIL
THE DMV REQUIRE ORIGINAL AND COPY TITLE TO COMPLETE THE REGISTRATION
WILL THE DMV ALLOW THE CUSTOMER TO REGISTER WITH A COPY OF THE TITLE
WILL THE DMV REQUIRE TO NO TAKE DOCUMENTS SINCE EVRYTHING IS DONE BY NMAC
WILL THE DMV REQUIRE THE ORIGINAL TITLE TO COMPLETE THE REGISTRATION
8
What sr do we have to open if we due a state change for a orginal title?
Area: Correspondace Sub Area: Miscellaneous
Area: Titles Sub Area: paidoff title not recived
Area: titles Sub Area: Reagistration and title request
All of the above
9
For ___ electronic titles, the lien is removed electronically after payoff. The title is not mailed to the customer.
FL
OH
TX
IL
10
What type of title does the state of
Connecticut
have?
SIF
ELT
Paper
Rock
11
What does MI need for a state change for lease
WILL THE DMV ALLOW THE CUSTOMER TO REGISTER WITH A COPY OF THE TITLE
WILL THE DMV REQUIRE TO NO TAKE DOCUMENTS SINCE EVRYTHING IS DONE BY NMAC
WILL THE DMV REQUIRE THE ORIGINAL TITLE TO COMPLETE THE REGISTRATION
THE DMV REQUIRE ORIGINAL AND COPY TITLE TO COMPLETE THE REGISTRATION
12
What type of title does the state of
Michigan
have? (loan)
Paper
SIF
Huh?
ELT
13
What tools do we need to use if the customer is inquiring about a state change?
TMS
Title Reference Guide
All of the above
Siebel
14
If customer looses his title for his lease vehicle what can we send him?
to bad so sad
Elt printout
duplicate title
Lien release
15
Processing times for a State Change =
Paper - 2-3 business days, Electronic title - up to 8 weeks
Paper - 6 business days, Electronic title - up to 8 weeks
Paper - 6 business days, Electronic title - up to 6 weeks
Paper - up to 6 weeks, Electronic title - 6 business days
16
HOW MANY TITLE DO WE HAVE ? (LOAN)
6
5
2
3
17
SIF stands for...
Singing In F#
Signature Interesting Facts
Signature Info Feature
Signature Interest Filing
18
Title release times =
Paper 10 cal days, ELT 3-5 bs days (state - up to 60 days to print/mail)
Paper 20 cal days, ELT 15 cal days (state - up to 60 days to print/mail)
19
What ELT stands for?
End of Term Lease
Electric Title Lien
Ex's Terror taLes
Electronic Lien Title
20
For a dealer that accidently placed a lien on title, what type of SR do we need
titles - registration and title request
None of the above
titles- paidoff title not recived
correspondence- Misc
21
Type of title does NH has
Electronic
SIF
Paper
No title yet
22
If in TMS shows TSSC, what do we do?
reference both to client care
none of the above
reference cx to Client care
reference dealer to Client care
23
What those KS need for a state change for RETAIL
WILL THE DMV ALLOW THE CUSTOMER TO REGISTER WITH A COPY OF THE TITLE
THE DMV REQUIRE ORIGINAL AND COPY TITLE TO COMPLETE THE REGISTRATION
WILL THE DMV REQUIRE THE ORIGINAL TITLE TO COMPLETE THE REGISTRATION
WILL THE DMV REQUIRE TO NO TAKE DOCUMENTS SINCE EVRYTHING IS DONE BY NMAC
24
What's a 'Statement Of No Interest'?
A Generic Letter
When we receive a title of a Nissan customer by mistake
A letter of my ex breaking up with me Y.Y
When we have a lien on a title of a non-Nissan customer by mistake
25
If I'm moving to
LA
, what am I going to need to change state? (loan)
A copy of the title only
Original title sent to the DMV
State Change Service Request
All of the above
26
Can we send Lien release through email and fax?
False
True
27
Whats the first step for a state change?
send customer everything he needs
change address
check title reference guide
open sr for state change
28
What does UNID stands for
Unidentified title and lien with Dealer
Dealer Unidentified Title or lien
Dealer identified Title or Lien
Dealer Edentified Title or lien
29
What those WV need for a state change for RETAIL
WILL THE DMV REQUIRE THE ORIGINAL TITLE TO COMPLETE THE REGISTRATION
WILL THE DMV ALLOW THE CUSTOMER TO REGISTER WITH A COPY OF THE TITLE
WILL THE DMV REQUIRE THE ORIGINAL TITLE & COPY TO COMPLETE THE REGISTRATION
WILL THE DMV REQUIRE TO NO TAKE DOCUMENTS SINCE EVRYTHING IS DONE BY NMAC
30
Type of title those CA has?
SIF
Paper
Electronic
No title yet
31
For lease payoff what do we give ?
lien relase
Eletronical lien
Statement of no interest
Paper title + BOS
32
If customer calls in and states they never got their
ELT
title, and waited already the release time frame, you should:
Refer to DMV!
Request a duplicate title!
Tell them to wait a little bit longer!
Send a lien release!
