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Customer Services - Knowledge Test (UNIT: 1) Flashcards | StudBud
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Customer Services - Knowledge Test (UNIT: 1)
Customer Services - Knowledge Test (UNIT: 1)
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Questions
7
Answers
1
People who actually but your company's products or services are known as.......
Customers
Internal Customers
External customers
All of the above
2
People in your company or partners you provide services to are known as.......
Customers
Internal Customers
External Customers
The Tooth Fairy
3
Most upset customers will calm down if you offer a sincere apology?
True
False
4
In responding to a frustrated customers question, it is a good idea to immediately.............
Offer a solution
Ignore them
Walk away
Say "its not my fault"
5
What is positive body language
Relaxed posture
Eye contact
Smiling
All of the above
6
What is the true cost of bad customer service?
Losing customers
Happier clients
Attracting more customers
More money
7
Customers are more easily satisfied if their expectations are effectively managed?
False
True
