What is a posted transaction?

B is correct and C is nonsense.

Customer wants to know how to make a purchase at a merchant that does not accept Applepay.

Go to Making Purchases/ Transaction and Spending Landing Pages

Why is it important to review interaction histories?

To better understand the customer's needs and situation

"There are several transactions on my account that I didn't authorize", is which type of dispute.

Unauthorized Transaction dispute

Author famous for the book FRANKENSTEIN

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Training Day(Again and again, and...)

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Questions 100

Answers

1
Where was baseball invented?
Canton, OH
Charleston, SC
Cooperstown, NY
Springfield, MA
2
The fact or power of sharing the feelings of another; feeling sorrow is the definition of EMPATHY
False
True
3
Capital of South Carolina in 1976.
Charleston
Greenville
Columbia
Orangeburg
4
What is a posted transaction?
A purchase that has been authorized.
A hold that was pre-authorized for a purchase.
B is correct and C is nonsense.
A purchase that was bought and then authorized to be a transaction.
5
You never need to let a customer know they're on a recorded line because of the Interactive Voice Response system.
False
True
6
Train leaves LA at 8:30am going 80mph, another train leaves NY going 60mph. Which one arrives first.?
They arrive at the same time
LA.
There is no answer.
NY
7
Customer wants to know how to make a purchase at a merchant that does not accept Applepay.
Go to Balance and Statements Landing Page
Go to Making Purchases/ Transaction and Spending Landing Pages
Go to General Information Landing page
Go to Manage Account and Making Purchases Landing Pages
8
What is a group of honey bees called?
Swarm
Family
Pack
Colony
9
Which is not an Indonesian Island?
Java
Sumatra
Taiwan
Borneo
10
Risk tolerant, competitive, and results oriented are characteristics of which communication style?
Analytical
Expressive
Accommodating
Direct
11
Why is it important to review interaction histories?
Its not, its suggested tho
Because its your job
To better understand the customer's needs and situation
To better understand policy
12
The Applecard in Wallet will go back to black when the customer pays their monthly balance.
True
False
13
Your approved credit amount is lower than the item you'd like to purchase, what can you not do?
Choose a lesser valued device
Accept a penalty charge.
Make a downpayment
Trade-in older device
14
Listening, accepting feedback, remaining positive, and being genuine are steps to active listening.
True
False
15
Billing periods can be adjusted for Applepay customers through there Wallet app.
True
False
16
Which was not a DisneyChannel Original Movie?
THE OTHER ME
HIGH SCHOOL MUSICAL 3
HALLOWEENTOWN
PIXEL PERFECT
17
How many chambers is the heart made up of?
4
3
The heart has ventricles no chambers
2
18
Which team won Superbowl XLV?
Giants
Patriots
Packers
Falcons
19
Cooperative, thorough, and relaxed describe which communication style?
Analytical
Accommodating
Direct
Expressive
20
Installment plans for in store purchases start as soon as customer receives first bill.
False
True
21
Sherrie bought her ipad using Applepay on Friday through her Prime account, she will only receive 3% daily cash back.
False
True
22
Which element has the chemical symbol K
Potassium
Krypton
Iron
Carbon
23
Which is the author of the TWILIGHT series?
Stephenie Meyer
Veronica Roth
R.L. Stine
Diablo Cody
24
I used my card to buy snacks so I get 2% Daily cash.
True
False
25
Which is not a football team in the AFC division?
There all in the NFC.
Cleveland Browns
Baltimore Ravens
Dallas Cowboys
26
A customer should not use their Applecard where Applepay is not accepted.
False
True
27
"There are several transactions on my account that I didn't authorize", is which type of dispute.
All answers are incorrect
Payment Dispute
Unauthorized Transaction dispute
Transaction Dispute
28
What word is a synonym of "abrupt"?
Brusque
Canny
Corteous
Astute
29
Who is Mary Shelley?
Famous Cartoon Fish
Actor famous for playing Queen Elizabeth.
Author famous for the book LITTLE WOMEN.
Author famous for the book FRANKENSTEIN
30
Always cold transfer to Advocacy.
False
True
31
Per PeopleSolutions, jury-duty is approved time off without pay.
False
True
32
There is no limit on how many times a customer can apply, many applications can be processed at once.
True
False
33
Interest accrues daily on a customer's daily balance.
False
True
34
"Over You", "Somethin Bad", "Kerosene" singer?
Carrie Underwood
Kacey Musgraves
Reba McEntire
Miranda Lambert
35
There are 2 hemispheres of the human brain.
False
True
36
Which composer was a childhood prodigy?
Chopin
Beethoven
Mozart
Bach
37
A transaction that has been settled, and the transaction amount is final
Proper Transaction
Pending transaction
Posted Transaction
Processing Transaction
38
She sang "Wildest Dreams", "Style" and "Look What You Made Me Do".
Taylor Swift
Sade
Madonna
Beyonce
39
A temporary hold on funds made to ensure a transaction clears?
Pending Transaction
Pre-Authorization
Disputed Transaction
Money!
40
You automatically get a physical card once you're approved for the Applecard, you cannot request it beforehand.
True
False
41
Which state has the city of Missoula?
All are correct
Montana
Missouri
Rhode Island
42
"Christmas Party", "The Merger" and "Casino Night" are episode titles of which show?
The Simpsons
The Sopranos
The Office
Frasier
43
Which of the following is a conjunction?
And
Like
My
Why
44
Which is not a Superhero?
Tony Stark
Selina Kyle
Natasha Romanova
David Parker
45
Customer wants to know what type of income is accepted. You should go to the Genaral Info Landing page.
True
False
46
Who is Barry Allen?
Thanos
The Flash
Aquaman
Captain America
47
People are people and discussing: race, politics, and religion are never appropriate topics of conversation at work.
False
True
48
Capital of South Carolina in 1976?
Greenville
Columbia
Charleston
Orangeburg
49
Which state has the least populated city in the U.S.?
New Hampshire
Wyoming
Utah
Indiana
50
Installment plans for online purchases start as soon as the item ships.
False
True
51
Which is not a type of Skittles?
MINT
BLAST
MIXED BERRY
SMOOTHIE
52
All transactions in a billing period will appear in the monthly statement.
False
True
53
Business, card number used, total purchase amount, time/date are Transaction details available in the wallet
False
True
54
Which state does the Mississippi River not run through?
Iowa
Kentucky
Illinois
Indiana
55
A customer who pays their minimum balance will not be charged interest.
False
True
56
Where does waste go in a cell?
Mitochondria
Vacuole
Lysomes
Ribosomes
57
As a Concentrix employee you are eligible for holiday pay after _______
After 160 days of employement
Once you've been employed over a calendar year
After 60 days of employement
Your 1st day of work.
58
Working 15 calender days without absences, late-arrivals, or early departures will earn back 1/2 pt.
False
True
59
When a customer wants to use their AppleCash to pay their balance, the landing page you should go to is Apply and Setup.
False
True
60
It is important to complete all of your Appian tasks specifically so you won't lose QA points.
False
True
61
"Renegade", "Young Forever" "Run this Town" artist.
Meg Thee Stallion
Jay-Z
Lil Durk
The Rolling Stones
62
A typical charge to a customer if they pay less than the monthly balance.
APR
All are Incorrect
Interest Charge
Monthly Fee
63
"So you're calling in to setup scheduled payments?" is an example of what part of SCIPE?
End
Identifying need
All are correct
Providing Solution
64
I customer wants to know when they'll receive their statement, you should go to the Balance and Statements landing page.
False
True
65
Define sonder.
The realization that the movie of a similar name is not the correct answer.
The realization that everyone has a story as vivid and complex as your own.
The realization that everything is everything, and always will be.
The actualization that actually means that others are experiencing earth.
66
How many Super Bowls have the Atlanta Falcons won?
1
2
5
No comment.
67
Which reflects the most accurate information about your Applecard balance?
Monthly Statement
Total balance
Available Credit
All are correct
68
What animal is the mayor in the movie ZOOTOPIA?
The Lion
The Fox
The Turtle
The Bunny
69
Paying attention, confirming understanding, and using acknowledging statements are techniques to show we are listening
True
False
70
Which represents Potassium in the periodic table of elements?
SK
K
S
PS
71
When I say Ms. Frizzle, what say you?
Nothing, you made that up.
Best Bus Driver Ever!
Famous Astronaut
Married to Mr. Frizzle
72
Customer Experience is not your responsiblity if there's trouble with the Wallet app.
False
True
73
"Father Knows Less", "Boy Meets Girl", and "Getting Hitched" are episodes of which show?
Living Single
Friends
Leave It To Beaver
Boy Meets World
74
What does VTO stand for?
Valued time options
Valued teaching options
Voluntary time off
Voluntary time offered
75
Which is the author of the book titled BAD FEMINIST?
Margurite Fameel
Helene Slate
Tom Jones
Roxanne Gay
76
Who was the winner of FIFA's Women's World Cup in 2015?
Brazil
France
United States
Japan
77
Who won the NBA championship in 2002?
LA Lakers
San Antonio Spurs
Chicago Bulls
Detroit Pistons
78
"My credit report shows a late payment last month, but my account was paid on time" is a Statement Dispute.
True
False
79
_______has to be setup for my Daily Cash Deposit.
Literally nothing else once you're approved
Apple Cash
Apple Card
Technically A&C.
80
What are "chaussettes"?
dogs
trousers
hats
socks
81
Concentrix HR is known as _________
PeoplePersons
PeteyPabloPeoples
PeopleSolutions
PolicyPersonsPeople
82
What does the word "didactic" mean?
Annoyed
Considerate
Educational
Somber
83
It's okay to finish a call once you've clocked out as long as its the last call.
True
False
84
What is the capital of Illinois?
Joliet
Springfield
Detroit
Chicago
85
How many superbowl rings do the Seattle Seahawks have?
12
None
5
1
86
What sign are you if your birthday is on Dec. 25?
Gemini
Capricorn
Libra
Pisces
87
I am able to see my daily cash amounts under "Card Balance" in the Wallet.
True
False
88
Tone, pace, style and skill level...
Communication behaviors you should mirror and match
Helpful suggestions for de-escalation
Procedures to identify when dealing with a dispute
Active listening techniques you should mirror and match
89
How long are installment plans?
All answers incorrect
12 months
6 months
6, 12, 18 months
90
A customer calls in because their application was denied, you should advise them to look into credit repair services
False
True
91
What do probing questions do?
Helps us meet the customer's complete need
All are correct.
Overcome confusion/control the call
Prevent misunderstanding
92
Customer wants to know how to make a purchase if the merchant doesn't accept Applepay, you should go to General Info lp.
False
True
93
"My automatic payment was taken out 3 days early and I was charged by my bank due to this error" is a Payment Dispute.
False
True
94
A customer's expression of dissatisfaction during an interaction is a VOC complaint.
False
True
95
Applecash does not have to be setup to cash out Dailypay earnings.
True
False
96
"My card was double charged yesterday at the restaurant where I had lunch" is which type of dispute?
Daily Cash Adjustment Dispute
Transaction Dispute
Payment Dispute
Unauthorized Transaction Dispute
97
Customer wants to know if Applecard can be shipped to their P.O. box. You should go to the Physical Card landing page.
True
False
98
Artist known for painting "The Persistence Of Memory"?
Dali
Banksy
Degas
Van Gogh
99
Who plays the character "Mitchie" in CAMP ROCK?
Demi Lovoto
Joe Jonas
Meaghan Martin
Nick Jonas
100
Customer wants to know if they'll lose their DailyCash if they return a purchase, don't go to Daily Cash landing page.
False
True

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