stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Milady Chapter 31: On The Job Flashcards | StudBud
Explore
/
Milady Chapter 31: On The Job
Milady Chapter 31: On The Job
25 terms
·
StudBud Administration
·
3 plays
Imported from external platform
Flashcards
25 cards
F
Practice quiz
P
Host live
L
Questions
25
Answers
1
Which of these is usually the best form of compensation for a new salon professional to start out?
Salary
Commission
Salary plus commission
Tips
2
When is the best time to think about getting your client back into the salon?
Before they arrive at the salon
While they are still in the salon
Several days after they leave the salon
Just after they leave the salon
3
Which if the following strategies doesn’t represent a marketing technique that will help you extend your client base?
Send clients birthday cards with special offers inside
Start a business card referral program
Be reliable, positive, and respectful of clients
Rush through services so that you can see more clients each day
4
Keeping track of where your money goes is one step toward making sure that you
Maintain confidence
Always have enough
Always have more than you need
Have a good work ethic
5
If by default it means that you
Opened a line of credit
Paid your bills on time
Failed to repay a loan
We’re asked to leave your job
6
The practice of recommending and selling additional services to your clients is known as
Retailing
Incentivizing
Hard selling
Ticket upgrading
7
Which payment structure is often usedto motivate employees toperform more services thereby increasing their productivity
Weekly rate
Salary plus tips
Salary plus commission
Hourly rate
8
There are serious consequences for big reporting tips as income including fines & potentially jail time as well as
Increasing the employer match of your 401k savings account
Decreasing your borrowing power
Raising your social security retirement income
Raisingthe bureau of labor’s endorsement of cosmo.As a sustainable industry
9
Which of the following methods of compensation is not likely to be encountered in the salon industry?
Salary minus tips
Salary plus commission
Salary
Commission
10
The internet’s is a powerful medium to _ and attract new clients
Reach lost relatives
Improves your skills
Build your reputation
Share secrets
11
To become a proficient salesperson u must be able to apply all but which of the following principles of selling products
Deliver your sales talk in relaxed friendly manner
Be familiar with the gestures & benefits of the various services & products
use a hard sell approach, stressing why a client must purchase products
Generate interest & desire in the customer by asking questions
12
A(n) _ is a document that outlines all the duties & responsibilities of a particular position in a salon or spa
Job description
Rental agreement
Employment agreement
Resume
13
Being a good team player includes
Refusing to be subordinate
Striving to help others
Withholding your knowledge
Focusing on your own work
14
Once you understand the principles behind selling your can also feel good about providing your clients with
A friendly smile
More products than needed
A gift certificate
A valuable service
15
The common range for commissions is _
25-60%
15-25%
50-80%
20-30%
16
Which if the following information is NOT typically included in a job description?
All of the employees responsibilities
All of the employees duties
The attitudes the employee is expected to have
The specifics of the individual employees salary
17
Which of these is a recommended method if increasing your income?
Working more hours
Detailing less
Spending more money
Lowering your prices for services
18
The act of recommending & selling products to your clients for at home use is known as
Soft selling
Ticketing
Wholesaling
Retailing
19
Which of these terms refers to customers who are loyal to a particular cosmetologist?
Personnel
Loyalists
Client base
Walk ins
20
The term_ refers to the percentage of the revenue that the salon takes in from services performed by a particular cosmo
Salary
Commission
Tip
Wage
21
It is recommended that you select which of these people as a role model?
A friend
A stylist in the salon
A client
A vendor
22
Which of these strategies will help you to effectively meet your clients needs?
Always put yourself first
Be punctual
Say whatever is necessary to make a sale
Once you have a job, stop learning & focus solely on working
23
Make yourself available for public speaking anywhere that will put you in front of people in your community who are
Ready to listen
Potential clients
Potential friends
Already have a stylist
24
A good way to get the conversation started on retailing products is to
Not share the product benefits as clients will not understand them
Place the product in the clients hands
Have dim subtle lightning in the retail area
Rarely offer sales promotions
25
The first reality when you are in a service business is that your career resolves around _
Making yourself happy
Making a profit
Serving your clients
Helping your coworkers