MAA Ch. 20

The office manager should allow __ for a prospective employee to make a decision on a job offer.

Incentives give the employees reason to perform over and above the level expected of them.

Factors that can motivate someone to reach a goal would include which of the following?

Intrinsic motivation is more difficult to discover than extrinsic motivation but is longer lasting.

Which of the following is a quality of an effective leader or office manager?

The best time to terminate an employee is usually at the beginning of the day.

New employees should be given orientation in which of the following areas?

Which of the following questions is legally allowed during an initial interview for employment as a medical assistant?

Information regarding which of the following would be found in the personnel policy manual?

Money would not be motivating factor for a person to reach a specific goal.

Employee morale is not an important consideration when management decisions are made.

All __ should be carefully checked before a new employee is hired.

An agenda should include all of the following except:

Who is responsible for enforcing the HIPAA Privacy and Security Rules?

Which subjects cannot be discussed in a job interview?

The 5 Cs of Communication include which of the following?

A good listener will interrupt to obtain clarification.

A group of employees who stick together during difficult times could be called:

Management problems can often be avoided by careful definition of the areas of responsibility for each staff member.

The office manager can easily determine all but which of the following by looking at an applicant's application/résumé?

Something that gives employees a reason to perform over and above the level expected of them is called:

No supervisor enjoys giving a(n) __ that is less than positive.

Which of the following should be done prior to scheduling a candidate for an interview?

Which of the following is critical for good communication and smooth operation of a medical facility?

Workplace bullying affects 19% of American workers.

The office manager should evaluate the applicant's __ when setting the interview time on the phone.

Which of the following is true about healthy employee-employer relationships?

Some managers assign a person to assist new employees during the initial probationary period; this person is called a:

The __ is the Employee's Withholding Allowance Certificate.

The Employee's Withholding Allowance Certificate is Form W-4.

Which act protects the employee against unsafe workplaces?

Which of the following is an unlawful pre-employment inquiry?

Which of the following is a strong method of improving employee morale and encouraging outstanding performance?

Which of the following is a traditional probationary period for a new employee?

Personnel policy manuals do not need to be updated.

Which of the following is one of the most effective methods of finding new employees?

Which of the following documents lists the order in which business is to be conducted during a meeting?

Which of the following prohibits inquiries into an applicant's race, color, gender, religion, and national origin?

A chain of command is not necessary in a physician's office.

Which of the following employee behaviors is grounds for immediate dismissal without warning?

Which of the following is a more intrinsic motivation?