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Change Management
Change Management
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Unit 15 CTEC Business Level 3
Flashcards
30 cards
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Practice quiz
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Host live
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Questions
30
Answers
1
How many steps are there in Kotters Theory
3
4
7
8
2
All of the following are examples of drivers of change except...
Gantt Charts
Changes in Legislation
Developments in technology
Market changes
3
The number of workers aged 50-64 have increased in the last 15 years. This is an example of...
Changes in the workforce
Internal change
changes in legislation
Changes in the economy
4
Which of the following is not a barrier to change?
Stakeholder fear
Lack of agreement on the need for change
Economic implications
investing in training initiatives
5
Possible impacts of change may include all except.
Poor leadership
Changes to the product life cycle
The need for more training
Changes in cost
6
Lewin's change theory consists of
unfreezing, change, refreeze
Change, then unfreeze and refreeze
unfreezing, getting new ideas, refreezing
unfreezing, and refreezing right away
7
What does Proactive mean?
I Don't Care?
Responding to something after it happened.
I Don't Know?
Creating or Controlling a situation.
8
An autocratic leader will
make the tea for their employees
insist on teamworking
consult with employees
tell employees what to do
9
Lewin's Change Management Theory can be described using the process of changing the shape of a block of ice.
True
False
10
Hard Ss can be controlled by management and they are easy to identify . What are the Hard Ss?
Strategy, Structure, Systems
Skills, Staff, style, Shared value
11
Which "S" does not correspond to the 7 "S" of McKinsey model?
Styles
Success
Shared values
Strategy
12
Which are the Lewin's styles of Leadership?
All of the above
Democratic
Autocratic
Delegative
13
What is step 4 of Kotters theory
Present the vision
Email vision
Implement meeting for change
Communicate the vision
14
The McKinsey 7-S Model is used to determine how likely an organisation is to achieve its aims and objectives.
False
True
15
7 S Mckinsey excludes
staff
shares
style
structure
16
Step 6 of Kotters Change Model is
Empower Staff for broad based action
Generate short term wins
Anchor change in the culture
Consolidate Gains and Produce more change
17
Project champions are usually business managers at a senior level with experience of managing change.
False
True
18
All of the following are examples of changes to the economy except...
Inflation
recession
High unemployment
New legislation
19
Which is NOT one of the elements of the McKinsey 7 S Structure
Succession planning
Style
Shared Value
Strategy
20
Which model is a campaign to persuade all stakeholders that it will be a success?
Kotter's 8 -step Process
Lewin's change management theory
The McKinsey 7S Model
21
Lewin's 1st step of unfreezing is about:
People revert to attitudes and behaviours which make them comfortable.
Recognising people are creatures of habit and won't change.
Helping staff unlearn ways of thinking.
Helping staff unlearn their behaviours & habits.
22
Key Performace Indicators (KPI) must be directly linked to strategic and operational goals
False
True
23
What is step 3 of Kotters Theory
Communicate vision
Create Vision for change
Recognise and reward achievements
Form a guiding group
24
The change step of Kurt Lewin's change theory involves
Communicating the change
All of the above
Involving all stakeholders
Implementing the change
25
Proactive people do what ?
Eat spinach
Listen to gospel music
Think before they act.
Watch sponge bob the yellow thingy
26
Barriers to change are:
Excessive focus on costs and fear of loss
Lack of coordination and cooperation
All of these answers
Failure to perceive benefits and uncertainty voidance
27
Should you be proactive or reactive
reactive
both
I don't know
proactive
28
what are commonly used key measures for Key Performace Indicators?
Achievement of a specific rate of hiring
Achievement of a certain level of sales
All answers are correct
Achievement of a certain level of customer dissatisfaction
29
Derivers for change are causes of change in a business.
False
True
30
All of the following are ways to plan for change except,
Lack of employee engagement
Identify resouce requirements
Consult with key stakeholders
Set clear aims and objectives
