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Professional Knowledge
Professional Knowledge
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1
__ helps you understand if you are charging enough for your product or selling enough to operate your business or expand
Overall sales
Gross profit
Net profit
Overall expenses
2
The process of managing a task through its life cycle is
management process
productivity
task management
task process
3
Starbucks is changing the way they produce their items due to millennial standards.
True
False
4
An accurate representation of how much you will spend on each item is reflected in a:
Text Message
Budget
Flyer
Email
5
Which of the following jobs use math?
Air Traffic Controller
Nurse
Architect
All of the jobs listed use math
6
An air traffic controller uses math in the workplace to
give the correct physicals
calculate fuel
measure distance and quick calculations for distance in altitude
guide airplanes
7
You must oversee your businesses ________________________________ to ensure success.
Sick Time
Insurance Benefits
Company Social Events
Financial Health
8
A competitor sells a cheaper product, you should tell others the product is cheaply made to boost your sales.
False
True
9
Production costs include:
Labor
All of the above
Shipping
Storage
10
A set of detailed methods, procedures and routines created to carry out a specific activity, etc.
Policy
Directions
System
Cycle
11
According to the corporate ethics article, millennials are forcing businesses to
hire younger aged employees
do more online business
use more technology
do good while doing well
12
All of these are challenges that could arise from diversity in the workplace except
Communication
Immplemenations in policies
Demotions
Resistance to change
13
Concerning speaking skills, our society as a whole
is not speaking very well
has great speaking skills
is bilingual
is self dealing
14
An individual group of people that collaborate to achieve certain commercial goals.
Nonprofits
Communities
Organization
Corporations
15
You should wear these items in a professional work setting:
Eyebrow Piercing
Ripped Jeans
Professional Clothing
T-Shirts
16
Corporate communication is key in any successful CSR strategy.
True
False
17
Its okay to take a phone call in front of a customer, they can wait at least 2 minutes.
True
False
18
Workplace structures can vary from
usury and privacy
male to female
light to medium
informal to highly complex
19
HAIL means
to salute
to greet or acclaim enthusiastically
to hold in high regard
to high five someone
20
Keeping information private or secret is
confidentiality
a choice depending on your position in the company
always a law
only for top employees in an organization or company
21
An organization that is formed, not to earn income, but for public purposes.
Limited Liability Corporation
Profit for Public
Nonprofit
Corporation
22
Diversity
means employees pay will change periodically without notification
is the variety of differences betwen people in an organization
allows employees to change jobs when they want
means employees can dress anyway they want
23
Net pay on your paycheck is:
Social Security Taxes
Medicare
The amount you take home
None of these above
24
The intentional and reflective way of looking at things or circumstances is
biased thinking
self thinking
critical thinking
irrelevant thinking
25
According to the article on corporate/business ethics, businesses are taking advice from
generation x
trend setters
generation z
millennials
26
All of these are consequences for breaking confidentiality in the workplace except
lawsuit damages
termination
reputation
promotions
27
Volkswagon and Perdue Farms suffered after trying to make changes to please millennials, due to poor CSR movements.
True
False
28
Individual departments and mangers within an organization collaborate with 1 another to achieve workplace objectives is
workplace structure
workplace collaboration
workplace environment
workplace decisions
29
Markup is the difference between your merchandise cost and the selling price
False
True
30
The following are examples of ways you can show basic manners:
Good Eye Contact
None of the above
Wearing your uniform
A and B Only
31
CSR stands for
Corporate Substance Responsibility
Corporate Social Requirements
Company Social Requirements
Corporate Social Responsibility
32
Basic math skills are needed to file and maintain these records.
communication
tax
personnel
customer
33
The benefits of diversity in a workplace include increased adaptability, broaden service range, variety of viewpoints.
False
True
34
Compliance is the practice of conforming to rules, regulations, specifications, standards and laws.
True
False
35
The triple bottom line companies should focus on when considering millennial customers is
people, products, & profit
people, planet, & profit
planet, products, & people
profit, products, & planet
36
According to the corporate ethics article, millennials are demanding, more in touch, and more skeptical.
True
False
37
To increase speaking understanding we should
make sure we know everyone we are speaking to
speak consciously
learn more languages
practice our punctuation
38
The practice of openly and honestly disclosing information to stakeholders in an organization is called
transparency
revealing
disclosure
openness
39
Millennials are ages
51-65
36-50
5-17
18-35
40
Companies not following ethical standards and responsibilities are
spending more money in advertisements
being punished by consumers
saving money and making a bigger profit
losing money due to fines
41
To be sure you can operate your business and produce enough cash flow you must
only produce items that have been paid for
pay employees minimum wage
not give any discounts
charge enough for your product to be profitable