stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
IT Support and Operating Systems Flashcards | StudBud
Explore
/
IT Support and Operating Systems
IT Support and Operating Systems
19 terms
·
StudBud Administration
·
12 plays
Test your knowledge on IT support and operating systems with these engaging quiz questions
Flashcards
19 cards
F
Practice quiz
P
Host live
L
Questions
19
Answers
1
What is the main function of a file system?
Create hardware
Only manage software
Store and organize files
Ignore user data
2
What is the purpose of a rollback plan?
To avoid user training
To recover from changes
To ignore problems
To create new software
3
What is the purpose of a file extension?
Manage hardware
Indicate file type
Create new files
Ignore file names
4
What is the most popular OS for workstations?
Linux
macOS
Chrome OS
Windows
5
What does UEFI replace?
Windows
BIOS
Linux
MacOS
6
What is the role of a change manager?
Avoid documentation
Only focus on tech
Manage communication
Ignore user concerns
7
What is asset management?
Ignoring inventory
Only managing users
Tracking physical assets
Creating software
8
What should you do first in a service call?
Start fixing immediately
Ask for payment
Identify yourself
Ignore the caller
9
What is the main function of an OS?
Design software
Create hardware
Ignore users
Manage applications
10
What is the main role of IT support?
Support customers
Install hardware only
Manage software updates
Develop new software
11
What is a ticketing system used for?
Design hardware
Create software
Manage finances
Track support calls
12
What does change management involve?
Ignoring user feedback
Avoiding documentation
Managing communication
Only technical changes
13
What is the main function of device drivers?
Control hardware communication
Ignore user input
Manage files
Create software
14
What is the purpose of a knowledge base?
Provide information
Track finances
Manage hardware
Store user data
15
What is a clean install?
Overwrites existing OS
Updates software only
Repairs corrupted files
Creates backups
16
What is the first step in OS installation?
Run diagnostics
Create user accounts
Format the drive
Install applications
17
What is a common file system for Windows?
FAT32
APFS
ext3
ext4
18
What is the role of a technician during a call?
Ignore user input
Only fix hardware
Avoid communication
Visualize user issues
19
What is the purpose of a ticket in IT support?
Ignore user issues
Manage finances
Create new software
Track support requests
