DPES

Recommended for employees new in the BPO industry, scenarios or topics familiar with the employee’s likes.

Is it mandatory to listen a call on a DPES?

Recommended to show the execution level from a partner or person at the same level, call from another team member

Practice Tool recommended to develop skill opportunities and Hands-on style.​Demonstrate first, then Practice

Give a space to demonstrate appreciation for goals or behaviors trending in the right way

Create a scenario to foster teamwork and participation focusing on a common behavior for the team, dynamic activities.

When Skill Acumen must be done

Invite the attendants to score a call using brainstorming and evaluate Went Wells and Even Betters.

What DPES stands for ?

show the improvement or lack of execution comparing 2 different calls of the same agent