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DECA Exam #1 Prep
DECA Exam #1 Prep
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DECA Prep
Flashcards
30 cards
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Practice quiz
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Questions
30
Answers
1
It's easier for employees to develop customer relations if they understand that each customer?
a positive problem
a unique individual
is in a hurry
like most of the others
2
Economics is the study of how to
expand the role of goverment
increase the value of products
reduce the public debt
meet unlimited human wants
3
To confirm orders or requests businesses should make sure that the letters contain?
exchange rates
a map of all business locations
product rating and grades
all the necessary info
4
The best thing for the employee to do is to take down the customers # and then?
follow up with the customer after obtaining the information
ask the sales manager to call them back
send the customer literature about the business
put the customer on hold
5
Limited liability is a characteristic of what form of business ownership?
Joint Proprietorship
Corporation
Partnership
Sole Proprietorship
6
The marketing concept is all about the
wholesaler
marketer
retailer
customer
7
Where are you most likely to read valid information about federal legislation (copyright laws)?
political blogs
government publications
online discussion forums
search engines
8
Sue is shopping for a unique item for a gift. What type of item is she shopping for?
Convenience
Shopping
Industrial
Specialty
9
Individuals who are able to defend their ideas objectively usually provide others with?
personal opinions
unrelated statistics
emotional information
logical evidence
10
What is one of the purposes of having business policies?
To make sure the business's actions are consistent
To ensure that the businesses make a profit
To allow employees to make decisions regarding customers
To encourage customers to make frequent exchanges
11
Which of the following is an appropriate action to take when dealing with difficult customers?
Maximize your talking
Practice passive listening
Defend company policy
Maintain eye contact
12
A new business that purchases insurance for its fleet of delivery trucks is handling risk by_it
controlling
retaining
avoiding
transferring
13
Which of the following will help him prepare relevant question for an interview?
relying on the interviewer to generate the questions
finding background information about the interviewer
asking his friends what questions they think he should ask
Conducting research about the company prior to the interview
14
Which is the most significant aspect of the brand promise for Southwest employees to remember?
Long-term planning
Consistent follow-through
Profit maximization
Ongoing promotion
15
Employees who are in contact with customers can reinforce the company's service orientation by?
refferring cusotmers complaints to others
using consensus-building skills
maintaining a positive attitude
offering deep discounts to loyal customers
16
Brooke is going to a meeting to discuss an upcoming project.To take effective notes Brooke must
express opinions
develop a breifing
answer questions
listen carefully
17
Are non-complainers a more difficult problem than complainers for businesses?
No
Yes
18
If a business reduces the price of an item from $3.75 to $3.00 demand for that item will?
decrease
remain the same
increase
fluctuate
19
It is most appropriate to format a section of a document with a numbered list when you are?
using charts to summarize info
identifying the sequential steps of a process
Including a testimonial in a promotional piece
providing a detailed example to clarify a concept
20
Example of text-oriented graphic used to illustrate a business process/organizational structure
Flowchart
Map
Pictograph
Pie Chart
21
Which of the following adds meaning to the words a speaker uses
Tone of Voice
Accuracy
Economy of speech
Tempo
22
Profitable businesses often help improve their local communities by?
investing in foreign companies
building facilities in other cities
increasing salaries of executives
contributing to worthy causes
23
What type of information should employees be able to find in their company's employee handbook?
company annual report
uses of company property
# of vacation days that employees have taken
job openings
24
Which of the following factors caused the employee NOT to listen?
Language skills
Attention span
Past experiences
Age difference
25
When you state a fact its important to
think before you speak
change your mind
generalize
be accurate
26
What is an important consideration when giving employees verbal directions for a task?
Employees process info differently
It's best to present info in reverse order
employees usually ask questions when they are confused
It's unnecessary to use demos to support verbal content
27
What is one reason why businesses write informational messages?
To obtain positive feedback
To analyze sales proposals
To explain new polices
To develop research reports
28
One way in which a business can show its social responsibility is by___its profits?
dividing
controlling
maximizing
reducing
29
Why do ad agency account executives often participate in meetings & problem solving groups
to write copy for promotional brochures
to place ads in local newspapers
to develop ad campaigns for clients
to schedule production facilities
30
In order to be understood on the telephone, business's employees should always?
use filler words
speak from notes
speak rapidly
enunciate clearly
