Unit 2 exam

what is part of the formulation stage of strategic planning

Accounts receivable is defined as the money owed to a veterinary practice

Compassion fatigue peeks during

Consent forms should always be signed before euthanasia

What do we do when get in to decline

GAP Analyses helps us

You should start your retirement plan when?

STS is secondary traumatic stress

Make difficult subjects easier to talk about

Folded arms likely means the person is non-receptive to the information they are being told

5% is lost annually to employee theft

Transferable skills are skills that have been gathered through various jobs, hobbies, sports, or experiences.

what information do we collect when paid with a check?

Marketing skills can start with a benign conversation

It would not be a wrong decision if you chose euthanasia is what we tell people who are asking if they should.

5 steps of Greif

Owning a pet lowers blood pressure, tension, stress, and over protection

SWOT

Career planning is an ongoing process

Compassion fatigue only happens with

How many years in advance should strategic plans be made?

What should we do when a client wants us to hold a check for payment

Successful interviews include

What percentage of people who seek treatment for depression are successful or successfully treated.

pet insurance

Personal skills are your attitude, work ethic, and ability to adjust to team enviornments.

4 Stages of strategic planning

Managing CF and Burnout

You should start a retirement plan as soon as possible

External marketing is

Burnout can happen in any industry.

Burnout is

A deductible is an amount the owner must pay before the insurance will pay.

Types of client education

Learning organization is characterized by

when you call about an outstanding debt you need to verify the client, who your with, and offer a payment plan

unintentional marketing is poor signage or parking lot debris

Client compliance is the # or % of clients who accept recommendations made by the team.

what makes a practice unique?

Fair Debt Collection Act

Copies of blood work is internal marketing

If a client was to walk in and say that life isn't worth living without their pet what stage of grief are they in?

What needs to be done if a client want to see their pet after death?

The largest expense to a budget

Marketing skills can start with a benign conversation,

Transferable skills are gathered through various jobs, hobbies, sports, or experiences.

Successful interviews:

When should your MVV's be

Premium is the amount you pay monthly or annually

Two things needed to experience compassion fatigue

A wellness plan promotes preventative care

The most important part of a message is non verbal ( body language)

Personal skills are positive attitude, adjust to team environments, strong work ethic

what the 4 stages of the business cycle

Marketing without thought

Resumes layout

The average person changes jobs every