Duplicate of MA 40 Theory Final Exam Review

Which of the following is true regarding a job description?

Best describes the reason a medical assistant should ensure good personal hygiene

Appropriate response MA to the patient’s statement, “I am late coming in for my check-up”?

NOT a way to reduce infection

NOT an appropriate example of accessibility features for the physically challenged

How the medical assistant should be positioned when communicating with a patient

Which of the following interview questions would be inappropriate?

Believed to have a valid place in allopathic medicine

Section of the CMA exam through the AAMA includes medical terminology & anatomy & physiology

An example of a document that may be signed by the medical assistant

NOT one of the characteristics associated with burnout

Is NOT an appropriate action in forming a successful study group

# of test ques on the sample exam included in the Candidates Guide to the AAMA Cert Exam

Not recognized by the WHO as potentially treatable by acupuncture

Best describes the return to the normal stage of the GAS theory

A correct example of the reference initials notation

Which of the following courses is NOT included in an accredited MA program?

Which of the following does a license do?

Must be present to achieve effective verbal and nonverbal communication

NOT an advantage of short-duration stress

An MA who continually asks to leave early to go to other appointments needs to develop?

Is NOT considered a proven means of time management

Which of the following statements regarding cancer is incorrect?

At bottom of letter to send a copy of letter to another person with the recipient’s knowledge

Will keep the MA current in knowledge in yrs to come & will show professionalism

NOT an expectation of a student at their practicum site

Best describes the fight or flight stage of the GAS theory

Correct when folding letters for standard window envelopes

The most important reason to be able to communicate effectively w/ pts and keep them informed

The most appropriate action to maintain patient privacy

Best describes how to achieve long-range goals

Group of practicing MAs, Drs, & MA educators who write items for the AAMAs’ cert exam

NOT associated with the body’s psychological response to stress

Best describes the purpose of certification for medical assistants. To set a standard for:

Best describes the process of screening in the medical office setting

May NOT be an effective tool for recruiting

Practices medicine under the direction and responsible supervision of providers and surgeons

The staff member most likely responsible for preparing payroll checks

Yrs of work experience in the profession of MA w/o formal training required to sit for RMA exam

Defense mechanism used when a patient does not react by showing emotion after hearing bad news

Does NOT describe an advantage of teamwork in the office

NOT a true statement of nurses’ education

Best describes the pagan attitude toward illness

Allows the initials CMA, which are awarded upon successful completion of the credentialing exam

Not an appropriate step in closing a facility for the day

Proper seating placement in a reception area respects?

The highest level of the hierarchy of needs

Is NOT considered appropriate material for a policy manual

NOT followed after the mail is opened

Is NOT true regarding the objective of a smoking policy

NOT eliminated from punctuation in the address to conform to USPS envelope standards

An MA who must be asked to do things upon finishing an assigned task needs to develop

Where patients may feel most comfortable discussing conditions, procedures, or treatments

Contributes as much to a pt's well-being as does the medical attention given by the providers

The recommended format for the date line of a letter

NOT in compliance with ADA requirements

Best describes a positive way to help cope with stress in the workplace

Is NOT a benefit of a practicum to the medical assistant student

The most effective way to check a room’s readiness for a patient

NOT a marketing tool

The most appropriately related to nonverbal communication as a language

The most common time period for a new employee to be placed on probation

The most appropriate action of an office manager who makes a mistake

The purpose of a procedures manual

The purpose of managed care

Which of the following does not apply to the role of a medical assistant?

Which of the following punctuation marks follows the salutation?

# of CEUs required by the AAMA to recertify the Certified Medical Assistant credential?

Not a common envelope size

Must be present to achieve effective verbal and nonverbal communication

Operates under authority of AAMA endowment & evals MA programs according to standards by CAAHEP

A correct statement about the CMA certification examination application process

NOT a roadblock to communication

The interview technique used when asking the patient, “Are you still taking your medication?”

The following punctuation marks follows the salutation

An example of episodic stress

The primary characteristic of the CMA to the physician employer in the ambulatory care setting

Best describes making facilities and equipment available to all users

NOT an example of good writing tips for business letters

Which of the following organizations awards the Certified Medical Assistant credential?

Not a guideline to room readiness

Best describes a health maintenance organization (HMO)

Communication is the major reason of the utmost importance in the health care setting because:

When communicating in the office, which would not be considered a technique to keep in mind?

Which of the following statements regarding music therapy is incorrect?

A cause of long-term stress

Created anatomic drawings representing the skeletal, muscular, nervous, and vascular systems

A disadvantage of having fresh flowers in the medical facility

Best describes the services of the office

Interview technique used when asking, “What type of care will you have during your recovery?”

The type of question that is frequently asked by individuals seeking a new physician and clinic

NOT one of the Cs of communication

Was not included in medicine’s early history of “specialists” in the healing arts

Is NOT an example of a fringe benefit made to full-time employees

Can be overwhelming and intimidating to elder adults

An eye specialist

The letter style considered most efficient for the ambulatory care setting

Practice management where the Drs personal property is attached & may be sold if business fails

Law that requires employers to verify the right of employees to work in the United States

Describes the end result of unrealistic expectations and a workaholic attitude

Would NOT be included in facility and equipment management

Best describes how alternative health therapies are being perceived

CMA: patient prep & assisting with the Dr, prep & administer meds, & collect & process specimen

NOT 1 of the 3 terms used for the transition period between classroom & employment for MA

The communication style that is direct and in-your-face

Applies to # of employees necessary in order to require a business to be in compliance with ADA

Which of the following attributes of a medical assistant does NOT identify a true professional?

Best describes what must be considered when formulating the message in the communication cycle

Was practiced in early medicine because it was seen as an ingredient to chase away evil spirits

The name of the National Healthcareer Association (NHA) newsletter

Is NOT one of the elements of professionalism

Takes place after the receiver has decoded the message sent by the sender

Most appropriate action of the administrative MA when there is a delay in the Dr’s schedule

Providers network to offer discounts to employers & other purchasers of insurance

Not an appropriate step in closing a facility for the day

Best describes the order of occurrence in the GAS theory of adaptation

Best describes the number of times a document should be reviewed to be proofread adequately

Name of the official bimonthly magazine of the AAMA for certified medical assistants

Which of the following statements about medical education is false?

The most appropriate action of the medical assistant who is assigned an unfamiliar task

The person who decodes the message

NOT be considered a trait of business correspondence

Letter styles that omits the salutation and closing

NOT an example of advances in the growth of medicine

Who sets the social climate for the interchange between the pt & Dr and the rest of the staff

NOT considered a change that should take place after you have entered the burnout stage

Monitored by Chinese because they believed characteristics were important in medical treatment

Is NOT a task of the human resources manager

The advantage of having study partner(s) when studying for the certification examination

Expedites delivery of mail & eliminates the need to be canceled or postmarked at post office

Which of the following does regulation NOT ensure?

Best describes one of the illnesses associated with longer-duration stress

The human resources manager would most likely NOT look for this when reviewing résumés:

The founder of humanistic psychology and the creator of the hierarchy of needs

Best describes a technique to prevent stress in the workplace

Best describes what the style of the complimentary closing should do

The medical pioneer that discovered the method of vaccination against smallpox

A person’s needs are met, beginning with the basics of food, clothing, and shelter

Allied health professional trained in the art of drawing blood for diagnostic lab testing

The most appropriate action when performing interviews

NOT a level in the AAMA membership

What is considered a comfortable personal space in an intimate setting?

Would NOT be included on an office brochure designed to welcome a new patient to the practice

NOT considered a type of managed care operation

The alternative medicine modality of homeopathy

NOT part of the brainstorming process

Goals are focused and have precise boundaries

Should be done first when opening the facility for the day

NOT associated with the body’s psychological response to stress

Which of the following statements is false regarding Hippocrates?