On the Job SB Quiz

Question 1

What is the first thing you should do before starting any nail service?

Accepted Answer

wash your hands and have the client do the same

Question 2

what does the term "cross-contamination" refer to?

Accepted Answer

spreading germs between clients or surfaces

Question 3

when is it acceptable to use your phone at work?

Accepted Answer

in between service or on break

Question 4

if a client is unhappy with a service, you should:

Accepted Answer

listen calmly and offer a solution

Question 5

which of the following is a professional way to handle a late client?

Accepted Answer

politely explain you may need to shorten their service

Question 6

a positive salon environment is created by:

Accepted Answer

clear communication, cleanliness, and teamwork

Question 7

Which of these are more important to build client loyalty?

Accepted Answer

consistent quality and communication

Question 8

To stay current in the industry you should:

Accepted Answer

attend workshops and training

Question 9

when offering aftercare advice you should:

Accepted Answer

give clear, customized instructions

Question 10

what should be the next nail demo?

Accepted Answer

layered nail art, soap nails

Question 11

Which of the following is considered a soft skill?

Accepted Answer

communication

Question 12

The best way to avoid burnout is to:

Accepted Answer

Practice selfcare and manage your schedule

Question 13

Which of the following is a sign of good time management?

Accepted Answer

sticking to the scheduled service time

Question 14

Proper posture during services helps prevent:

Accepted Answer

injuiry and fatigue

Question 15

If the client has unrealistic expectations, what should you do?

Accepted Answer

clearly explain what can realistically be done

Question 16

What is the proper way to upsell a service?

Accepted Answer

mention the benefits of a treatment that fits their needs

Question 17

What is the best way to ask for client referrals?

Accepted Answer

ask during a relaxed moment of the service

Question 18

Why is it important to keep client records?

Accepted Answer

to track preferences, allergies, and service history

Question 19

A clean, professional appearance includes all except:

Accepted Answer

wearing strong perfume

Questions 19