Chapter 7 Test Review

The goal of this type of listening is to retain information and test what you hear against other information

Active Listening process during which you mirror a speaker's thoughts and feelings back for further processing

What to listen for with Empathic Listening

Stretegies include: keeping focus on the speaker; repeating or paraphrasing; using feeling statements

Strategies include: Keeping track; predicting what comes next; mapping the main ideas; taking notes

Critical listing is:

Which type of listening would you use: Listening to a well known speaker give his take on an issue

Reflective listening is:

Listen for: Major ideas and important details; verbal expression of feelings; tone of voice

Strategies for Empathic Listening

Strategies Include: Paying close attention, respecting the speaker's feelings; don't judge; asking open ended questions

Which type of listening would you use: reassuring a friend after they got into a fight with a significant other

Listen for: Important details to repeat or paraphrase; specific expression of emotions to acknowledge

Listen for: Rhetoric--Ethos, Pathos, Logos

Empathic listening is:

What to listen for with Reflective Listening

What to listen for with Critical Listening

The ability to share and understand the speaker's feelings

Strategies for Reflective Listening Include:

Strategies for Critical Listening Include

Which type of listening would you use: Talking to a friend when they're struggling to decide on life after graduation