Professional Communication- Visd- Barraza

Question 1

What is the attitude someone shows with the tone and pitch of their voice called?

Accepted Answer

A. Paralanguage

Question 2

Leaving voice mail messages, participating in group discussions, and making introductions are examples of what?

Accepted Answer

B. Speaking informally

Question 3

Hana calls Sally to make plans for visiting a sick friend. Hana is the _.

Accepted Answer

A. Sender

Question 4

Which section is considered to be a map of the information in a manual?

Accepted Answer

D. Table of contents

Question 5

In the picture above, A, B, C, D, represent which parts of an email?

Accepted Answer

D. Header, Salutation, Message, Signature

Question 6

The document that introduces an applicant to an employer and summarizes their reasons for applying for a job is a ____.

Accepted Answer

B. Cover letter

Question 7

What is the purpose of presentation notes?

Accepted Answer

A. Keep the speaker on topic.

Question 8

What is the first step in the listening process?

Accepted Answer

A. Receive

Question 9

Which of the following questions asks about your behavior?

Accepted Answer

B. Describe a time when you took a leadership role.

Question 10

The main points of a presentation are made in the ____.

Accepted Answer

C. Body

Question 11

Spyware, Trojan horses, worms, and viruses are examples of what?

Accepted Answer

D. Malware

Question 12

Passive listeners are more interested in ____ and less interested in ____.

Accepted Answer

A. Hearing; listening

Question 13

Which of these is NOT true about leadership?

Accepted Answer

C. Leadership positions are always easy.

Question 14

What are 16 groups of job and career specialties that share common knowledge and skills called?

Accepted Answer

B. Career clusters

Question 15

When should you write and send a thank-you note after an interview?

Accepted Answer

Within 24 hours after the interview

Question 16

What is using technology in a safe, responsible, and appropriate way that promotes positive online interactions called?

Accepted Answer

D. Digital citizenship

Question 17

Asking a question, citing a surprising statistic, reciting a relevant quote and telling a story are examples of what?

Accepted Answer

B. Attention-getting device

Question 18

What is the first step in preparing for a job interview?

Accepted Answer

A. Learn as much as you can about the company.

Question 19

41. If a sender's words and actions send mixed signals, the receiver will usually believe the .

Accepted Answer

B. Nonverbal message

Question 20

What do we call the steps taken by the sender and receiver of a message and the path the message takes?

Accepted Answer

A. Communication process

Question 21

A part-time job on a college campus subsidized by the government is called a ____.

Accepted Answer

B. Work-study program

Question 22

Which of these is an example of impromptu speaking?

Accepted Answer

B. Being stopped in the break room by a coworker for a project update

Question 23

Your online application will stand out to a potential employer if it is ____.

Accepted Answer

C. Error free

Question 24

Which of these is NOT part of verbal communication?

Accepted Answer

D. Sending an email response

Question 25

What is it called when someone says something false about another person that makes others think badly of them?

Accepted Answer

C. Slander

Question 26

What allows people to use copyrighted works without permission in limited situations under strict rules?

Accepted Answer

A. Fair-use doctrine

Question 27

Active reading requires that you do all of the following except what?

Accepted Answer

C. Ignore prior knowledge

Question 28

When you ____ someone, you convince that person to take a certain course of action.

Accepted Answer

C. Persuade

Question 29

What is the greeting in a letter called?

Accepted Answer

D. Salutation

Question 30

Which of the following is the correct order when reading for information?

Accepted Answer

D. Skim, scan, read for detail.

Question 31

Which leadership style is hands-off?

Accepted Answer

C. Laissez-faire

Question 32

Which form does an employer use to gather information to withhold the right amount of taxes from an employee’s check?

Accepted Answer

B. Form W-4

Question 33

A list of steps to reach career goals is called a ____.

Accepted Answer

C. Career plan

Question 34

What are the characteristics that make up a set of letters, numbers, and symbols?

Accepted Answer

A. Typeface

Question 35

A general guideline is that a résumé should be formatted to fit on ____ page(s).

Accepted Answer

D. One

Question 36

Visuals do all of the following except what?

Accepted Answer

B. Compete with a message

Question 37

Which of the following questions is a hypothetical question?

Accepted Answer

D. How would you handle a rude customer?

Question 38

What protects taglines, slogans, names, or symbols used to identify a product or company?

Accepted Answer

A. Trademark

Question 39

Which of these behaviors is acceptable when introducing yourself in a business setting?

Accepted Answer

D. All of the above.

Question 40

What includes age, race, nationality, gender, mental ability, physical ability, and other qualities ?

Accepted Answer

A. Diversity

Question 41

A ____ goal is specific, measurable, attainable, realistic, and timely.

Accepted Answer

D. SMART

Question 42

What describes actions, behaviors, or attitudes that send a message to someone?

Accepted Answer

A. Nonverbal communication

Question 43

What type of communication uses writing, speaking, pictures, and digital tools to share useful information at work?

Accepted Answer

B. Professional communication

Question 44

A ____ is something a person wants to achieve in a specified time period.

Accepted Answer

A. Goal

Question 45

What do we call margins, space between paragraphs, and any other blank space on the page?

Accepted Answer

B. White space

Question 46

Which of the following is an effective method of practicing a presentation?

Accepted Answer

D. All of the above.

Question 47

The girls’ basketball team has been recently assembled. Many do not know each other yet. The team is in which stage?

Accepted Answer

A. Forming

Question 48

Communication in the workplace can travel upwards, downwards, and _.

Accepted Answer

B. Laterally

Question 49

The five purposes of communication are to _, instruct, persuade, make a request, and respond to a request.

Accepted Answer

B. Inform

Professional Communication- Visd- Barraza

Questions 49

Professional Communication- Visd- Barraza

Questions 49