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IATA Questions Part 3 Flashcards | StudBud
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IATA Questions Part 3
IATA Questions Part 3
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1
Where can we find the bus and train ticket sales and information at airports
Check-in concourse
Departure level
Arrival hall
Baggage claim
2
Concord operated
1970 to 1999
1976 to 2000
1976 to 2010
1975 to 2005
3
In order to become IATA an airline has to pass the audit
IOSA
EASA
CSTF
FOCA
4
Which of the following is not an airline alliance
Global alliance
Star alliance
Sky team
One world
5
Ellen Church a registered nurse became the first stewardess in
1921
1930
1914
1940
6
When a cabin crew does rescue breathing, what should him/her do
Normally breath inside the victim
Count until 5 between each breath
Use enough force to rise the victims chest
Exhale as much air as he/her can
7
If it is 13h in London(GMT), what time is it in Sydney (GMT+10)
11h the same day
2h the same day
23h the same day
The same time next day
8
What is the best practice for cabin crew
Drink lots of coffee to stay awake
Eat a snack at regular intervals
Sleep during the day
Drink plenty of water to stay hydrated
9
What kind of food could be an alternative for a diabetic person if the DBML is missing
High fibre foods
Dairy products
Giladin
Pasta dish,carbo hydrates
10
Cabin safety task force (CSTF) is managed by
FOCA
CSTF
CAA
ICAO
11
Nelly Diener was the first air hostess in Europe working for
Lufthansa
British airways
Air France
Swiss air
12
In preparation for an emergency landing which of the following action should be taken by the Cabin crew in the galleys
Remove papers
Switch off the power
Throw out any leftover food
Ensure that all spills are wiped out
13
Which statement is false? In order to burn less fuel and reduce operating costs the companies
Changing catering carys to lighter weight versions
Replacing plastic meal trays by carton ones
Removing equipment that is seldom used
Removing the in-flight entertainment systems
14
IATA the successor of the international air traffic association was formed in
1956
1950
1945
1982
15
As the salaries of the cabin crew of the charter airlines are usually lower, they get bonuses from
The in-flight sales
The languages they speak
The good sickness record
The safety performance
16
What should you do if a passenger hands you out an uneaten meal
Nothing in particular , just clear it
Ask him if everything was alright. Maybe offer an alternative meal
Inform the senior cabin crew member
Offer him a business meal
17
First scheduled airmail service was in
1921
1919
1920
1918
18
What are the responsibilities of the cabin crew while loading catering
Just sign the catering paper
Check the correct number of meals and equipment is loaded
Stand in the galley while the Catering is being loaded by ground staff
Check the correct number of meals and equipment are loaded and catering bil
19
To descend, the pilot must
Increase the planes angle of attack
Decrease engine power, reducing thrust, and therefore lift
Reduce the lift
Increase the amount of lift
20
What is an AED
It gives a shock to the heart if necessary
Its a drug
A mechanical device
Is it to help breathe
21
Who is responsible for noting down the faults discovered on board
The cabin crew
The maintenance staff
The captain
The senior cabin crew
22
Which of the following is not part of the 30 second review
Reviewing evacuation
Alertness to any unusual sight
Counting the number of cabin crew numbers
Identifying passengers requiring additional assistance
23
What are the ingredients to avoid in GFML
Rice
Wheat
Fruits
Milk
24
The regulations of the national security agency apply to airlines
Based in the country and the other flying in or out of the country
From abroad
World wide
From the country
25
What should you do if you clear away an uneaten mean from a passenger
Offer the passenger to be upgraded to first class
Ask the passenger if everything was alright and offer an alternative
Ask the passenger if he wants coffee
Ask the passenger if everything was alright
26
What do you do if an intoxicated passenger asks you to serve him a double drink
Say no because he’s drunk
Use your skills to explain to the passenger why he cannot consume more
Call the commander
Serve him the drink with diluted ice
27
When cabin crew proceed to move suspicious device to the LRBL. What should they not do
Disarm the door where you place the device
Put a heavy box on top
Put plenty of soft items on top of the device
Keep the device as steadily as possible
28
ICAO was created in
1955
1944
1934
1945
29
When there is no chiller in the galley, what do we use to keep the food at the right temp
Dry ice
Oven
Trolley
Nothing in particular
30
Boeing 747 was lounged in
1990
1960
1970
1980
31
During an emergency situation, the cabin crew should communicate in a way that is..
Assertive with authority
Quick and strict
Assertive and screaming
Assertive and polite
32
The worlds first scheduled airline service was launched in
1918
1919
1914
1911
33
Which disease is not contagious by respiratory droplets
Meningococcal disease
Influenza
SARS
Hepatitis a
34
If an authority inspector comes on board an aircraft cabin crew should
Answer all questions
Inform other crew
First ask for hi/her id
Show them the safety equipment
35
Code sharing
One flight number for 2 different flights
A flight code is of one airline but the actual flight is operated by anothe
When the airlines share the IATA code
When a passenger flies in business class with economy ticket
36
When airlines join together in alliances, it allows them to
Offer long haul flights at a lower price
Offer better and expanded range of services with more resources
Offer better and expanded range of services with less resources
Offer better and expanded range of services with same resources
37
Which of the following is not recommended for cabin crew for managing stress
Connecting with people
Adopting a positive attitude
Practicing sports
Use natural herbs to relax
38
Which document allows airline to operate an aircraft
ACO
Registration form
Operations manual
AOC
39
What does The cabin crew when he/she finds a presence of dangerous goods in the cabin
All are correct
Call the captain
Gather information from passengers
Examine the item
40
Which are the permanent interior partitions
Cabin dividers
Doghouse
Zones
Bulkhead
41
A passenger realized during boarding of a full flight that he is not seated next to his family. How should crew react
Please take your seat for the moment, i will check if other passengers can
I am sorry, the flight is full today, please take Your seat
If they put your family in a different row its because there were no more
Sorry sir, its too late to change seats
42
When passengers are required to evacuate the aircraft when it is still on the ground, this is called
Disembarkation
Jet bridge evacuation
Rapid disembarkation
Unanticipated evacuation
43
How are passengers personal details used
Details are used only commercially
Airlines pass the info to immigration and they proceed to passenger profili
The airlines are only allowed to use this info in case of an accident
The airline share info with IATA and other airlines
44
In the check in area, we usually dont find
A conveyance system for luggage, located at the rear of the counters
Business lounge with food and drinks and an area to relax
A row of counters, places parallel or perpendicular to the building façade
A concourse or long hall way with door opening from car park or roadway out
45
We serve meals in business class in
China sets
Plastic sets
Aluminum sets
Cardboard sets
46
Why do new cabin crew undergo medical assessments
To make sure they are fit to fly for years
For security reasons
To make sure they do not have a medical condition that could worsen
For the security of passengers
47
What is a smoke good used for
Ventilation
Contain a fire
Deprive fire of oxygen
Provide oxygen to the crew to fight the fire
48
Usually the business class meals are served with silver ware and
Ceramic plates
Carton plates
Plastic plates
Paper plates
49
What of the following items is not included in the class 1 of dangerous goods
Ammunition
Fireworks, flares
Butane cylinder
Toy gun caps, party poppers
50
What should you do if a passenger is smoking in the lavatory
Warn the passenger that it is forbidden to smoke on board
Discharge the halon extinguisher on the passenger
Ask the senior cabin crew to call authorities
Ask the captain to tell the passenger off
51
The AOC and operations manual of an airline is approved by the
National aviation authorities
ICAO
IATA
National air authorities
52
What are we not allowed to bring on board as cabin baggage
A bottle of 250ml with only 50ml of liquid inside
A laptop computer with lithium battery
Perfume bottle (100 ml)
Hand cream (75 ml)
53
First pressurized cabin
Boeing 307
Boeing 303
Airbus 100
Dc-3
54
Which are the main factors of cross contamination
Low pressure in the flight
Both a and b are correct
Cross contamination and poor personal hygiene
Time and temperature abuse
55
If a passenger is choking and he is not able to breathe. What will not take part before applying the heimlich manœuvre
Lie the victim down on the floor
Calm the passenger
Get the victim standing
Back blows
56
Example of cross contamination
Sneezing on food
Working while ill
Improper cooking temp
Food surfaces dirty
57
What features were incorporated by the Boeing 247
Pressurized cabin and high speed
IFE
Sound-proof cabin and thermostatically contrôles
Transatlantic range
58
When the galley does not have a chiller, what do we do to keep the food at the correct temperature
We ask the senior cabin crew what to do
We use the meals as quickly as possible
We make sure they have dry ice until the meals are needed
We make sure the dry ice packages are not a fire hazard
59
How would you say a passenger that is not permitted anymore to use the phone
Sorry to disturb you, may i ask you to quickly finish your call.
Excuse me sir, you are breaking the rules. Your cell phone must be tuned of
Excuse me sir, please turn your phone off immediately
Turn off your phone sir (firmly)
60
How are service animals transported
In the cargo hold
In the cabin (following procedure of each airline)
In a cage/water proof bag under the seat in front
Service animals are not allowed in the cabin
61
Someone who cant move at all, cant take stairs, cant go alone into the aircraft is
WCHS
LANG
WCHC
MAAS
62
The first thing to do when we speak to a passenger who needs medical assistance
Keep other passengers away from the scene
Explain the actions they are taking step by step
Calm the distraught travel companion
Cabin crew identify themselves and ask permission to assists
63
For which group of people is <good samaritans>
Cabin crew
Doctors and nurses on board
ABPs
Captain
64
In 1978, the travel market was deregulated and the companies were allowed to set their own prices. This led to
Charter airlines
Low cost airlines
Low safety airlines
American Airlines
65
In phonetic alphabet, how would you spell the name Thomas
Tango,Hotel,Oyster,Milk,Alpha,Sierra
Tango,Hotel,Oscar,milk,alpha, sierra
Tango,Hotel, Oyster, Mike, Alpha, Sierra
Tango,Hotel, Oscar, Mike, Alpha , sierra
66
Who is the team leader within the crew
The commander
The purser
The senior cabin crew
The copilot
67
National flag carriers
Had the colors of the flag in the tail of the plane
They were owned all, or in part by the government
They were owned all or in part by private investors
There were owned fully by the government
68
Why does the oven need to be kept clean of grease
To keep it clean for the crew
In order to prevent the grease from igniting creating a fire
In order to prevent bad smells for crew
For hygienic reasons
69
What’s the first cause of injury on board
Caused by turbulence
Baggage dropping down from overhead lockers
Caused by hot drinks
Caused by decompression
70
An intoxicated passenger asks cabin crew to serve him a double drink
Bring him the drink informing its the last one
Inform the captain
Bring him a single drink diluted with water
Offer him food or non-alcoholic beverage
71
There are four types of airlines, charter, low cost, scheduled, and
Corporate airline s
Blacklisted
Army
Core airlines
72
What is the main outcome/goal achieved when applying CRM principles
A good working atmosphere
Avoid human error
Improves the communication with the ground staff
Improve morale, as every crew member is recognized as valuable for the team
73
When fighting an electrical fire, what is the first thing you need to do.
Use the halon extinguisher
Put water
Isolate the device
Turn off power
74
In the transportation by air of a non-dangerous gas, what is FALSE
Any gas container can be dangerous
The gas cannot leak
The container could explode
It could cause injury
75
1st air conditioned aircraft was
Boeing 247 entered service 1933
Boeing 247 entered service in 1940
Boeing 307 entered service 1933
Concorde
76
What is the name of the document that cabin crew receive with their personal calendar and their flight assignments
Schedule form
Schedule map
Roster
Ruler
77
Commercial air services were first introduced in Africa, Australia, japan, Mexico, and South American counties during
The twenties
The thrities
The sixties
The fifties
78
Cabin boys duties did not include
Loading the luggage and swatting flies
Flying the aircraft
Checking passengers in
Weighting mail
79
What does the term ditching refer to
Evacuation by the flight deck
Aircraft evacuation on water
Emergency landing
Emergency landing on water
80
What would you do if you face a level 1 unruly passenger
Proceed to a briefing with the other crew in order to restrain the passenge
Ask the flight deck crew for help
Ask the SCCM to advice the authorities upon arrival
Try to understand the behavior, try to manage the passenger
81
What’s the risk of oxidizing dangerous goods
Ignite and burn
Explode
Leak
Corrode
82
During turbulence, when is it appropriate for cabin crew to stop the inflight service and sit down
When instructed by the captain
When the drinks of the passengers are spilt
When instructed by the captain it when they feel it is dangerous
Whenever the passengers are advised to keep their seatbelts fastened
83
What is the risk of lithium batteries
Ignite
Displace oxygen
Short circuit and explode
Leak
84
What’s the other name for DBML
Gliadin fee
Low fat
Low purine
Low carbohydrate
85
A passenger gained access to the cockpit, what should cabin crew do
Request him to go back to your seat
Lock yourself in the toilet
Take him out of the cockpit and restrain him
Warn the passenger that this is unacceptable
86
During the boarding of a sold out flight, a cabin crew noticed that a passenger has 2 suitcases...
Determine if another passenger can stow it for him
Have the excess bag moved to the hold.
Offer to stow one in the galley
Ask the passenger to disembark
87
What label is the equipment that is loaded labeled as when the destination airport will not have enough equipment
Dead head equipment
Extra equipment
Please do not touch
Inbound equipment
88
When informing the flight crew about a fire, cabin crew should identify the
Location, fuel, and severity of the fire
Location, source and number of injured passengers
Location, source, and temp of the fire
Location, source and severity of the fire
89
From which department depend the catering, inflight entertainment and cleaning?
Maintenance
Inflight services
Operations
Safety department
90
When assisting someone who is choking but is still able to breathe, which of the following points is not part of procedu
Getting the victim to stand
Reassuring the victim
Using the heimlich manœuvre
Asking the victim to lie flat
91
When passengers are required to evacuate, what must cabin crew do prior to opening the emergency exits
Confirm with the senior cabin crew
Direct passengers to the exit
Check for obstructions or danger outside
Disarm the door
92
Which of the following passengers would require medical clearance to fly
Teenager with a head cold
8 month pregnant women
Passenger with mild asthma
Passenger with angina
93
Who is responsible for regulating the carriage of the sky marshals
National security court
National aviation authority
National security authority
National security agency
94
A cabin crew notices that there is a spill food in the galley oven. What should you do
Wipe up the spill
Allow the oven to cool
Note it in the aircraft log
Nothing this is normal
95
What is the first thing a cabin crew has to do if he finds a suspicious device
Disarm the door
Construct a solid platform against the door
Move it to the LRBL
Inform the captain
96
A trade membership association that helps airlines simplifying process
IATA
ICAO
CAA
National aviation authority
97
The first passenger jet aircraft built in 1949 was
De havilland
TU-104
Boeing 406
Boeing 707
98
EASA standardized the regulations between the
European and the American countries
EU member states
States part of ICAO
States of America
99
What should cabin crew do when a passenger has fainted
Offer the passenger to lie down on his/her side
Rise his/her legs
Offer a shoulder
Give oxygen
100
An important event on may 20th 1927 that resulted in a massive investment into building a global airline industry
End or world war 1
First air conditioned aircraft
End of world war 2
First transatlantic non stop flight
