What are the 3 steps to a preferred method of role management?

1. Create Users 2. Add Users to Group 3. Assign Roles to the Group

What is NEVER captured in an update set?

Workflow which is not published

What is the difference between docs.servicenow..com and community.servicenow.com?(Choose 2)

Community is a resource filled with knowledge from other SN users, Docs is an official resource provided by SN

CI is a tangible device or intangible dedicated software in CMDB

How do you edit the existing themes of the ServiceNow Instance?

Using Themes Menu under System UI

Default update set can be set to completed?

Yes, but other default update sets will be created

What are events caused by?

Workflow scripts and Business Rules

Scripting is used in which of the following? (choose 2)

UI Macros, Content Management System

What are the main UI component(s) of the ServiceNow platform? (Choose 3)

Application Navigator, Content Frame, Banner Frame

On an application menu, if the role field is left blank, then?

All users can see the application menu

What’s a module and application in the example.... Incident > create new

‘Incident’ is an application and ‘create new’ is the module

What are the two aspects to LDAP Integration?

Data Population, Authentication

What are the 3 criteria required for an assignment rule to run?

The task has been created or updated, The assignment rule is the first rule that matches the table & conditions, The task record must be unassigned

A Schema Map displays which of the following (Select all that apply)

Extended tables, Extending Tables, Reference table

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ServiceNow - CSA exam Prep - stack 1

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CSA Exam prep - ServiceNow - Stack 1

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Questions 93

Answers

1
What are the 3 steps to a preferred method of role management?
1. Create Users 2. Add Users to Group 3. Assign Roles to the Group
1. Create group 2. Create Users 3. Assign Roles to the Group
1. Assign Roles to Group 2. Assign Users to Group 3. Create Roles
2
A User is stored in which table?
User [user_profile]
A. User [sys_user]
C. User [syst_user_profile]
B. User [sys_user_group]
3
What is NEVER captured in an update set?
Workflow which is not published
A set of record details that uniquely identify the update set
New Users
A list of configuration items
4
What element type do you use to refer to records on any table in the platform?
Date
String Field
Document ID
Reference Field
5
Which of the following is an example of custom table?
Custom
Sys_scripts
Project
U_incidents
6
Context Menus, List Buttons, Form buttons are?
Business Rules
UI Pages
Buttons
UI Actions
7
You can hide mandatory fields on a form
False
True
8
What provides a guide for moving data from import sets?
Data Source
Business Rules
Coalesce Fields
Transform Maps
9
Personalizing a list for an individual user will not affect other users list layout
False
True
10
A Variable set can be used in multiple catalog items.
False
True
11
Where would you go to view an existing workflow?
System Definition
Workflow > workflow editor
System Properties
They wouldn’t see it because it’s nested under application
12
What is the difference between docs.servicenow..com and community.servicenow.com?(Choose 2)
Docs and Community are resources provided by SN
Community is a resource filled with knowledge from other SN users
Docs is an official resource provided by SN
Community and Docs are resources filled with knowledge from other users
13
What is a CI?
CI is a menu of any application in SN
CI is a tangible device or intangible dedicated software in CMDB
None of the Above
CI is a table in SN
14
A Task is any record that can be assigned to a __ in ServiceNow.
Group
Role
User
Field
15
How do you edit the existing themes of the ServiceNow Instance?
None of the Above
Using Navigation Menu under Application
Using Themes Menu under System UI
Under Content Management, Instance color marking
16
What is the name of the text indexing and search engine that performs all text searches in ServiceNow?
Zing
Yahoo
Google
Bing
17
How can we avoid creating duplicates while importing data?
Transform script
Coalesce field
Transform Field
Sys_id
18
What is the Image of the reference lookup icon?
A gear
A scroll
A magnifying glass
A pair of binoculars
19
Production, Development and Test/QA are the only types of environments in remote instances ServiceNow
True
False
20
Notifications are sent out when an event has been fired
True
False
21
How do you enhance homepage performance in case of gauges? To diagnose / improve homepage performance admin can:
Parallel homepage rendering, homepage caching
Troubleshoot slow reports
Turn on homepage debugging
All of the Above
22
End Users can personalize the list layouts for themselves
False
True
23
Which option below has access to the knowledge base?
News
Report
Catalog Item
All of the Above
24
If a workflow is not published, it will be captured in an update set
True
False
25
Update sets cannot be merged
True
False
26
What is used to group related fields together?
View
Sections
List Layout
Form Layout
27
Default update set can be set to completed?
No
Yes and no, other default update set will be created
Yes, but other default update sets will be created
28
Access to tables and fields are governed by Access Control
False
True
29
What table is used to track all changes in an update set?
Incident
Sys_update_xml
Sys_update_set
Update_set
30
What are the types of Client scripts used in ServiceNow?
None of the above
A. OnCellEdit & onLoad
B. OnSubmit & onChange
C. Both A & B
31
What does the search term !* search do?
Means does not contain
None of the above
Homepage
Forms and lists
32
What are out of the box (OOTB) progress stages for a service request?
Fulfillment
Delivery
All of the Above
Waiting for approval
33
Application Navigation search history is stored in the SN system?
True
False
34
You can limit ServiceNow access by IP ranges
False
True
35
For UI policy to be applied on all views which among the following should be checked?
Conditions
Global
Run Script
On Load
36
Switching views on a form will attempt to save all changes made to a record
True
False
37
What are events caused by?
User action and scripts
None of the above
Class extension or reference
Workflow scripts and Business Rules
38
Which of the following gets automatically captured in an update set?
Table, forms, data
Table, forms, viewsu
Table, forms, homepages
Table, schedule, forms
39
Scripting is used in which of the following? (choose 2)
UI Macros
Content Management System
UI Policy
UI Action
40
What are the main UI component(s) of the ServiceNow platform? (Choose 3)
Application Navigator
Content Menu
Content Frame
Banner Frame
41
On an application menu, if the role field is left blank, then?
Only ITIL and Admins can see the application menu
Only admins can see the Application menu
All users can see the application menu
42
What displays a set of records from a table?
View
List
Dashboard
Panel
43
When relating to Task SLA Time-Based Fields, The Breach time is the same as Planned end time.
False
True
44
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on screen
Dashboard
List
Form
Timeline
45
What’s a module and application in the example.... Incident > create new
‘Incident’ and ‘create new’ both are modules
‘Incident’ and ‘create new’ both are applications
‘Incident’ is an application and ‘create new’ is the module
‘Incident’ is a module and ‘create new’ is an application
46
What are the two aspects to LDAP Integration?
Data Population
Data Formatting
Authorization
Authentication
47
ServiceNow is a single-instance, multiple tenant architecture?
True
False
48
What are the 3 criteria required for an assignment rule to run?
The task has been created or updated
The task record must be reassigned
The assignment rule is the first rule that matches the table & conditions
The task record must be unassigned
49
Which element controls what data users can access?
Workflow
ACL
UI Action
50
Configuration will NOT affect what others see on their forms
False
True
51
A Schema Map displays which of the following (Select all that apply)
Extended tables
Extending Tables
Reference table
Task tables
52
Single Sign-on (SSO) is also referred to as ___ ____.
Business Rules
Access Control
UI Policy
External Authentication
53
A service Catalog may include which of the following components
Record Producers
All the above
Order Guides
Catalog Items
54
Searches are available in? (Select all that Apply)
Form
Knowledge base
List
Navigation Filter
55
A _ is a cell in a table which holds an individual piece of data
Field
Data
List
Record
56
Which application is visible to all the users?
Self-Service
Problem
Incident
Clone
57
What are the three components of a filter condition?
Value
Table
Field
Operator
58
Types of SLA (SLA, OLA, & UC) are defined in which field?
Condition Field
Type Field
Duration
Retroactive Start
59
Which of the following is possible via an inbound action?
Schedule a job
Sends an email notification
Modifying existing records
All of the Above
60
Through personalize list columns you can do what of the following
Rearrange
Reset
Add
Remove
61
What is an order guide?
Allows user to order everything they need for 1 particular request
Defines every table and field in the system
Bunch of access controls for a table
62
What are the 3 basic elements of a workflow?
Task, Table and Fields
None of the Above
Approval, notification and task
SLA definition, Task SLA, SLA Workflow
63
Where does the global text search appear?
Banner
Left Navigation Pane
Content Area
64
Which of these applications is available to all users?
Facilities
Self-Service
Change
Incident
65
What is the significance of Order Field on Catalog Item variables?
It established the display order of variables - listed in ascending order
It displays the number to the left side of the variable
It provides the order in which data will be parsed
66
What details does a knowledge article hold? (Select all that applies)
Troubleshooting tips
Known errors
User Solutions
User Information
67
Users cannot read, write, create, or delete data unless Access Controls are in place to explicitly allow those actions
False
True
68
What is true about deleting tables?
Deleting a table does not delete associated elements like views
Only tables beginning with “u_” can be permanently deleted
An ESS user can delete any table
69
What search engine is used in ServiceNow
Duck duck go
Google
Zing
Firefox
70
Incident extends which table?
Task
Problem
RITM
Change Request
71
You cannot revert update set versions
False
True
72
My Work / My Groups Work can be found under the Service Desk application menu
True
False
73
What are three types of control menus?
Column
List
Field
Record
74
Resetting the list layout globally will override personal preference
False
True
75
What is the sequence of conditions in an SLA definition
Start, Pause, stop
Start, Hold, Halt
Begin, Hold, Halt
Start, in progress, stop
76
Example of Contextual Security
ACL (Access Control List)
Business Rules
Data Policy
77
What are the main tools you can use to automate ServiceNow?
Lists, global text search, navigation filter, live feed
UI Policy, data policies, UI actions & scripts
None of the Above
System Properties > CSS
78
Which of the components are visible on workflow welcome screen? (Select all that apply)
New Workflow Button
Catalog Form
Pallete Tabs
List of published workflows
79
What is the difference between filters and breadcrumbs?
Filters allow you to specify exactly which records u want to see in a list
Breadcrumbs summarize filter conditions that are applied to a list
Both are a type of filter. There is no difference
Breadcrumbs are a form of filter navigation ordered from right to left
80
Which of the following does an ESS have access to?
All of the Above
Visual Task Boards
Help the help desk
Incidents (created by you)
81
A group is stored in which table?
Group[sys_user]
A. Group [user group]
Group [sys_user_group_profile]
Group [sys_user_group]
82
ESS users have access to only self-service portal
False
True
83
Wildcard searches can be used in reference fields
False
True
84
How to get security_admin role/ elevated privilege for a user session
Add security role to the user from Roles related list in user record
Select the ‘Elevate Role’ option in the security admin
Select the ‘security_admin’ option in the ‘Elevate Roles” section
85
Which statement describes the purpose of an update set?
Move customizations from production to Development
Load incidents data from one instance to other instance
Create a standard process for moving customizations from instance 2 instanc
86
What related tables does the schema map show?
All of the Above
Sys_user
Class extensions or reference
Cmdb_ci_computers
87
A role is recorded in which table?
B. Role [sys_user_profile]
A. Role [sys_user]
D. Role [sys_user_role]
C. Role [sys_user_record]
88
What is a sys_id?
A unique 24 character globally unique id used to identify a record
It is a unique 16 character globally unique id used to identify a record
A unique 32 character globally unique id used to identify a record
89
SSO abbreviation stands for
Single Sign On
Source Sign On
Single Source On
Service Sign On
90
What is an ACL defined and applied to?
Specific groups of users
Specific Role or user
Specific Table User
Specific user on a CI
91
Where can an admin go to see what release is running on an instance?
System diagnostics > stats > stats
System diagnostics > upgrade history
System diagnostics > transaction log
Home page and gauges
92
What is an Access Control List (ACL)?
Database Table
It’s a bunch of access controls for a table
Update Set
None of the above
93
In regard to Service Catalog, what are variables?
They define the questions to ask the end user ordering the catalog
Unencrypted http browser, digest token authentication, same 1.1 browser
None of the above
Email, sms, meeting invitation

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