EXAM REVIEW

Question 1

When a manager’s charisma or interpersonal attractiveness is used to influence behavior, using:

Accepted Answer

Referent power

Question 2

Which of the following leadership styles is closest the the democratic style of leadership?

Accepted Answer

Collaborative

Question 3

Taking a bribe or a kickback in return for choosing one supplier's bid is what ethical problem?

Accepted Answer

Conflict of Interest

Question 4

The tendency for cohesive groups to lose their evaluative capabilities is:

Accepted Answer

Groupthink

Question 5

The 4 main roles of management, as frequently described in the course are:

Accepted Answer

Planning, Leading, Organizing, Controlling

Question 6

A company's competitive advantage may be achieved in which of the following ways:

Accepted Answer

all of the above

Question 7

In Porter’s Five Forces framework, which of the following increases industry attractiveness?

Accepted Answer

Low bargaining power of suppliers

Question 8

The 3 skills needed for all levels of management include:

Accepted Answer

All of the above

Question 9

Which of the following laws outlines regulations that Ontario employers must follow

Accepted Answer

Employment Standards Act

Question 10

When a team member sits back and lets others carry the load but expects credit it’s called:

Accepted Answer

Social Loafing

Question 11

The process of measuring performance and taking action to ensure desired results is known as:

Accepted Answer

Controlling

Question 12

In the stages of group development, collaboration around tasks and goals occurs in the _ stage.

Accepted Answer

Norming

Question 13

The term “Glass Ceiling effect” refers to:

Accepted Answer

an invisible barrier to career advancement

Question 14

Which of the following IS NOT one of the 3 characteristics of an organization?

Accepted Answer

profitability

Question 15

_______________________ distributes decision making ability to others.

Accepted Answer

Empowerment

Question 16

The theories that tell leaders/managers how to act under certain circumstances are known as:

Accepted Answer

Situational theories

Question 17

HR Management the process of_, developing, and maintaining a high-quality workforce.

Accepted Answer

Attracting

Question 18

The process of negotiating a contract between management and union is known as:

Accepted Answer

Collective bargaining

Question 19

A manager’s responsibility is to obtain the highest level of performance for least amount of _:

Accepted Answer

inputs

Question 20

Identifying alternative courses of action that could be taken is known as:

Accepted Answer

Contingency planning

Question 21

The belief that a business has the obligation to act in ways that benefit society as a whole is

Accepted Answer

CSR

Question 22

In Fielder’s contingency model, a person’s recommended leadership style is described as either:

Accepted Answer

Task-motivated or relationship-motivated

Questions 22