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Premier Support ISM CLG Wk 5 Review Flashcards | StudBud
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Premier Support ISM CLG Wk 5 Review
Premier Support ISM CLG Wk 5 Review
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StudBud Administration
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140 plays
Review of questions for week 4
Flashcards
19 cards
F
Practice quiz
P
Host live
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Questions
19
Answers
1
I can return my old CPE U Verse / DTV equipment to all these locations EXCEPT
United Parcel Service Store
UPS Store
USPS
FedEx Print and Ship
2
What was the name of the BOGO offer which was in place 2/1/2019?
Valentine's Day Apple Watch BOGO
BOGO - Integrated Free / Non-Integrated 50 Percent Off
Late winter BOGO
BOGO - Buy One Get One 50 Percent off with an Unlimited Plan
3
Sue's DTV is not working. The screen displays this message OSD 203. What does this mean?
Service Interruption
Means Nothing
Major outage
System is rebooting
4
You pull up an order in CRM. The status shows PONR. What does this mean?
The order is cancelled
Notify supervisor for assistance
You can modify the order
No changes can be made to the order
5
What is ATT International Calling?
Unlimited calling TO over 85 countries & discounted calling to 140 countr.
International plan for only $10 a month
World Connect Value feature
Unlimited calling from international countries to the USA
6
Which DTV plans do not include the Regional Sports Fee?
Family and Choice
Select and Entertainment
Family and Xtra
Choice and Entertainment
7
This system is used to Disconnect wireless accounts
OPUS
CLarify
RIO
Telegence
8
If you want to give an adjustment for a late fee on a Uverse account, what would be your reason 1?
Billing
Payments
Ordering
Account Management
9
Nia wants to voluntary suspend her legacy DTV service. Up to how many days can you suspend?
45 days
185 days
39 months
90 days
10
Jill phone was stolen from the park. What should you do?
Suspend and Blacklist
Suspend only
Blacklist and make notes
notify the fraud dept
11
What is C41W?
Wireless genie Mini
Genie Mini
HD DVR
Genie 2
12
Alice has $300 charge on her bill for non-returned Uverse TV equipment. What tool can you used to check the return?
Internet return system
Order Track
CPE Management Tool
Solution System
13
How can you view bills in RIO?
Add/Change
Receivers
Billing Actions
Bill Ledger
14
Other than the Red Zone Channel, what other feature is NOT included in NFL Sunday Ticket?
Fantastic Zone Channel
Fantasy Zone Channel
Saints Fan Club
Fun Zone Channel
15
This log will provide access to current billing & unable to complete transaction /billing system issues for mobility
Bilog
BIBA
Silog
no such log exist
16
What is the CCC TOOL?
Mobile content purchases / the ability to request 3rd party refunds
Compares DTV to other local competitors in a customer's area
Compares varies DTV packages
Customer Committed Center used to ensure satisfaction
17
This tool will allow you to see the FAN % discount on a customer's wireless plan
Mobile Sales Tool
FAST Tool
Discount Tool
Solution Sender
18
All of the following countries are included in the International Day Pass EXCEPT ...
El Salvador
Tahiti
Taiwan
Argentina
19
DIY Network is included in the ATT TV XTRA package?
True
False
