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CCS 10 REVIEW-FIRST GRADING PERIOD Flashcards | StudBud
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CCS 10 REVIEW-FIRST GRADING PERIOD
CCS 10 REVIEW-FIRST GRADING PERIOD
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1
Ms. Cruz needs to buy a set of computers for her firm and is looking for a potential supplier.What BPO type is this?
Financing
Budgeting
Accounting
Procurement
2
Which of the following statement is NOT true about branding?
It clarifies what your business has to offer.
It gives impression that is memorable to customers.
It makes a great impact to the company.
It is just a name to identify the product and services.
3
Which of the following is the is the final stage in which you create a detailed development plan with activities?
Analyze competitive products
Plan the remaining development project
Make product concepts
Prepare economic analysis
4
How would you describe an entrepreneur who assumes full responsibility over his business?
He keeps on improving performance to produce good products and/or services.
He always sticks to the plan.
He wants to generate profit or further financial gain.
He is committed to work.
5
Mikhail is a successful businessman. Which of the following attributes BEST describes self-reliance in one's ability?
She is confident.
She is creative.
She is hardworking.
She can accept change.
6
Kyla works as a call center agent, handling customers from across the world.Which skills do she need to work on first?
Customer-service skills
Technical support
Communication skills
Marketing techniques
7
The following are the objectives of product development EXCEPT
To modify and refined the product in preparation for production.
To create an appealing product.
To maintain and increase a company's market.
To make it difficult for the consumer to choose a product.
8
Dave tries to assess the situation before making decisions to avoid impulsive actions.What competencies does he possess?
Critical thinking
Communication Skills
Confidence
Call Management
9
Which of the following is an example of opportunities that could give an organization a competitive advantage?
Changing customer attitudes
Emerging need for your products and services.
Emerging competitors of your business.
Negative press media coverage
10
Which of the following statements BEST describes the term Business Process Outsourcing?
Information technology-enabled services because it relies on technology
Is divided into two main types of services:back office and front office.
subcontracting business operations and to a third-party service provider
hiring another company to perform task so they can focus on objectives
11
Saving money like taxes is one of the reasons business choose to outsource.Determine which benefits are being discussed.
Financial Benefits
Economic Benefits
Monetary Benefits
Cost Saving Benefits
12
Kyla wants a brand name for her business that can get the attention of customer.Which of the criteria she must consider?
Originality
Relevance
Memorability
Simple
13
Which of the following is the main priorities when applying USP on one’s company?
Competitors
Owner of the company
Suppliers of raw materials
Customers
14
Which of the following BEST describes the process of developing new products to sell to customers?
Product conceptualization
Product analysis
Product development
Product implementation
15
Neil is interested in investing in a business. How can you convince him to invest in your products and services?
Produce products and services that are popular
Produce a product same as your competitors
Imitate the services and strategies of the top brand
Produce a product and services that are unique
16
Which of the following is NOT an example of cross-selling or up-selling?
Promote featured products
Offer customers other alternative products
Sell items that are commonly purchased
Offer a complementary add-on product
17
Which of the following statements BEST describes Finance and Accounting services?
payroll services and other accounting compliance
payables, receivables, invoices and purchases
received purchase orders
proper handling of invoices
18
What do you call those people with the skills and capabilities to see and evaluate business opportunities?
entrepreneurs
businessmen
dealers
merchants
19
Which one of the following is the best explanation of USP?
Technique that proposes that product offers unique benefit to the customer
An advertising technique that makes consumers feel special.
An advertising technique for celebrities and star athlete branding
An advertising technique offering a unique product.
20
Which of the following brand criteria will give a better understanding of the brand's promise to its audience?
Significance
Relevance
Truthful
Memorability
21
The following are the characteristics that can make your customer easily drawn to your product EXCEPT
Provide them with a promising service once purchased
Produce a product that is exceptional to their taste buds
Create a comparable products or services.
Produce product that are appealing to their eyes
22
Which of the following skills refers to effective and efficient communication that fosters positive relationships ?
Possess people skills
Sound decision maker
Excellent planner
Hardworking
23
A managerial tool used to assess the environment and to gather important information that can be used for planning.
Bench Marking
Product Development
SWOT Analysis
Survey Analysis
24
Which of the following technique refers to being attentive on what materials and skilled people existing in the area?
Being well-informed on the latest news and trend
Producing products and services that are unique
Examining the available resources
Understanding the needs and demands of people
25
What statement BEST describes being aware of a customer's desires?
Provide a product or service before customers demand that product.
Observe,analyze,and evaluate information about your customers’ preferences.
Creating a product that other companies aren't selling.
Increasing sales by selling more of the same product.
26
Which of the following are essential to an individual to live with dignity and pride in a community?
wants
desires
needs
requirements
27
A Canadian company outsources their work to a BPO firm in the Philippines.What exactly is this type of outsourcing?
Onshore Outsourcing
Offshore Outsourcing
Nearshore Outsourcing
Knowledge Process Outsourcing
28
Nathan is tasked with managing both incoming and outgoing calls. What role does he hold inside the organization?
Telephone Service Representative
Call Center Agent
Customer Service Representative
Telephone Sales Representative
29
How will you raise the price for your goods and services based on supply chain issues, labor shortages and inflation?
Increase the price of your products if business is short of profit.
Increase the prices of your products or services with reasonable standards.
Increase the amount of your product higher than competitors for your profit
Increase the price of your goods and services according to customer demand.
30
The following are innovation on products EXCEPT
Improvement of appearance of the product
Improvement of taste
Maintaining same old packaging of the product
Change in price
31
You held a focus group discussion to learn about video game preferences.What stage of concept development is this?
Establishing target specifications
Identifying customer needs
Making a product concept
Analyzing competitive products
32
Which of the following statement BEST describes Back Office Outsourcing?
It aims to reduce cost to the business.
It is the act of outsourcing services that are internal to the business
It helps in manufacturing products and services
It helps the company to lessen expenses on space and hiring employees.
33
Lester is actively listening to customers by giving them full attention. Which skills must he have?
Communication skills
Team player
Team player
Problem solving
34
Which of the following statements BEST describes an entrepreneur who possesses people skills?
ability to persuade others to believe what you say
ability to work with or talk to people in friendly way
ability to express one's ideas and opinions
ability to mediate disputes in the workplace
35
Choose the BEST benefit of nearshore outsourcing to a neighboring country.
Similar time zone
Good working relationship between countries
Proximity
Low labor cost
36
A Florida-based company could outsource its work to a Texas-based BPO firm.What kind of outsourcing is this?
Knowledge Process Outsourcing
Onshore Outsourcing
Nearshore Outsourcing
Offshore Outsourcing
37
In the context of business process outsourcing, what is the MAIN function of the front-office?
Generates revenue for the company
Answers questions and gathers data
Interacts to customer for feedbacks
Develops better strategies for customer engagement
38
Which idea makes the MOST sense about an excellent planner?
Creates plans and diligently follows them to achieve goals.
Has willingness to improvise and listen to others.
Enjoys spotting opportunities and acting on them.
Identify exactly what needs to be accomplished.
39
Which of the following is the top priority of the company when deciding a brand?
Competitors
Manufacturer
Customers
New investors
40
Charley is staying calm when emotions escalate. Which competencies does she possessed?
Technical literacy
Emotional intelligence
Time management
Multi-tasking
41
You should always stick to the plan and fight the temptation. What characteristics of the entrepreneur you must have?
Committed
Hardworking
Confident
Disciplined
42
It is said that Entrepreneurship is not an easy business but a strategic method, what does it mean?
It includes innovation and new product creation
It needs a business plan.
It provides goods or services
It is a method of changing business ideas into marketable products
43
You are a tasked to develop a tagline for your company’s brand. Which of the following you must NOT do ?
The phrase must be an industry-specific terms
The phrase should rhyme.
The phrase must be short and catchy.
The phrase must be easy to understand
44
"Change is inevitable" in business. What do you mean by this quote?
Economy fluctuates up or down daily.
Ever-shifting weather patterns and natural disasters
Highly competitive business environment.
Advanced technologies, products, and innovation.
45
Mr. Yoon needs to decide on a name for his business. What is the PRIMARY thing he must consider in creating a name?
Make it easy to read and speak.
The name must be unique and not confusing.
Choose a brand name instead of a store name.
The name sounds good when said aloud.
46
What is the PRIMARY benefit of conducting a SWOT analysis?
Builds organization’s strengths.
It is a source of information for strategic planning.
Overcome organization’s threats.
It views all positive and negative factors inside and outside the business.
47
The following are techniques in generating business ideas EXCEPT
Examining the available resources
Understanding the needs and demands of people
Imitating the product and services of the competitors
Being well-informed on the latest news and trends
48
Why is company's logo is an important part of branding?
It fosters brand loyalty
It will make your company stand out over your competitor
It is the first thing that your audience will look for
It's the foundation of your brand identity
49
Which of the following are the MOST COMMON services handled by the call center industry?
Data management
Handling complaints
Sales
Technical support
50
Which BEST describes the use of empathy with your clients?
When you apologize for a mistake and get the supervisor to to fix it.
When you say to the manager that they need to deal with an angry customer.
When you can understand a customer even if you can't fix the problem.
When you tell the customer there isn't anything you can do.
