What does being a "lifelong learner" mean?

Never think of yourself as being done with learning

What should you do if you have a conflict with a coworker on the job?

You should be willing to resolve the conflict

If you'reusing an expensive product during a service, what should you AVOID doing if you're trying to sell this product?

discuss the cost savings of the generic brand

Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?

You'll increase the amount of Social Sec. you'll receive after retirement

When is the BEST time to think about getting your clients back into your spa for their second appointment?

while they are at the shop for their first appointment

Which of the following is LEAST likely to be true if you are an employee of a spa?

You will work as an independent contractor

Which of the following is MOST likely to be a benefit of public speaking in front of local groups, such as the PTA?

You will put yourself in front of people who are potential clients

Which of the following represents a similarity between being in beauty and wellness school and working as a professional

You can showcase your skills by working hard and doing your best.

Which of the following BEST represents retailing?

recommending that a client purchase the lotion you are using for home use

Which of the following is MOST likely to increase an esthetician's chances of quickly building a solid & loyal clientele

Employ advanced marketing and publicity strategies

As you become more and more experienced, you should see a reduction in the ___.

amount of time it takes you to perform certain services

Why is being paid an hourly rate usually the best way for new beauty professionals to start out?

New beauty professionals rarely have an established clientele.

Chair or booth rental might be perfect for individuals who ___.

wish to take a stepping-stone approach to business ownership

If you pay the owner of the establishment a portion of every client fee in exchange for use of the station and the space

You are considered an independent contractor

Why should Estheticians familiarize themselves with a multitude of compensation structures before starting their careers

There are a variety of ways employers might compensate their employees.

What is true of the cash tip portion of your income?

You must report all of your cash tips

To overcome a client's objection, ____.

reword the objection in a way that addresses the client's need

Which of the following is LEAST likely to happen if you do not pay back your student loans?

You will not be allowed to graduate

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On The Job - Chapter 9

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Questions 35

Answers

1
What does being a "lifelong learner" mean?
Always put others before yourself
Recognize problems quickly and always try to solve them
Never think of yourself as being done with learning
Continually stay enrolled in school
2
What should you do if you have a conflict with a coworker on the job?
You should be willing to resolve the conflict
You should be willing to escalate the conflict if necessary
You should be willing to leave the conflict unresolved
You should be willing to discuss the conflict w/ others who aren't involved
3
If you'reusing an expensive product during a service, what should you AVOID doing if you're trying to sell this product?
talk about the benefits of the product
discuss the cost savings of the generic brand
keep the bottle of product within view
place the bottle of the product in the client's hand
4
Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?
You'll increase the amount of Social Sec. you'll receive after retirement
You'll increase the value of those tips in real dollars over the long term
You will get a bigger return on your taxes if you report them
You'll encourage future clients to tip more frequently and more generously
5
What is the FIRST step in successfully selling products (retailing)?
Getting to know your customers
Selling the establishment
Selling yourself
Getting to know the products
6
When is the BEST time to think about getting your clients back into your spa for their second appointment?
while they are at the shop for their first appointment
immediately after they leave from their first appointment
within a week after their first appointment
before they come in for their first appointment
7
Which of the following will NOT help you thrive in your career?
Being punctual
Being true to her word
Being a lifelong learner
Putting yourself before others
8
If you wanted to "give yourself a raise," the BEST way to do so would be to ___.
spend less money
work fewer hours
retail less
decrease service prices
9
Which of the following is LEAST likely to be true if you are an employee of a spa?
You will work as an independent contractor
You will work on a commission basis
You will work on a salary-plus-commission basis
You will work on a salary basis
10
Which of the following is MOST likely to be a benefit of public speaking in front of local groups, such as the PTA?
You will demonstrate that you are a "glass half full" type of professional
You will put yourself in front of people who are potential clients
You will showcase your ability to use social media
You will show your reliability as an esthetician
11
Which of the following is MOST dependent on a loyal client base?
retailing more
working more hours
spending less money
increasing service prices
12
Which of the following represents a similarity between being in beauty and wellness school and working as a professional
You should put your own needs above everyone else's.
You are able to determine your own schedule and change it whenever you want
You can showcase your skills by working hard and doing your best.
You are given several chances to do a certain procedure right.
13
In the beauty and wellness industry, the first step in selling is to sell ___.
a service
your shop
yourself
a product
14
The first reality of a service position is that your career revolves around ___.
you
the general public
your clients
your boss
15
Being a person who always sees the glass as half full is one important way to be ___.
respectful
positive
reliable
professional
16
Which of the following should you AVOID in order to become a good team player?
negativity
relationship building
being subordinate
resolving conflicts
17
Your first job in this industry will also likely be your ___ job.
most lucrative
only
best
most difficult
18
Which of the following BEST represents retailing?
recommending that a client make an appointment now to come back in 6 weeks
recommending that a client see a different specialist in your establishment
recommending that a client purchase the lotion you are using for home use
recommending that a client see a different specialist in another business
19
Which of the following must always be your first concern as a beauty industry professional?
providing good-quality service
showing up to work on time
using social media
asking for your clients' email addresses
20
Which of the following is MOST likely to increase an esthetician's chances of quickly building a solid & loyal clientele
Concentrate on a common, popular niche within the beauty business
Live and work in a rural area or small town
Employ advanced marketing and publicity strategies
Select a specific location where the competition for clients is saturated
21
As you become more and more experienced, you should see a reduction in the ___.
amount of money you earn
number of services you perform in a given day
amount of time it takes you to perform certain services
number of clients you see
22
Why is being paid an hourly rate usually the best way for new beauty professionals to start out?
Only those beauty professionals on hourly rates can also receive tips.
Receiving an hourly rate ensures any beauty professional the highest income
New beauty professionals rarely have an established clientele.
Estheticians making an hourly rate also earn the highest commissions.
23
In order to meet your clients' needs, you must do all EXCEPT which of the following?
Be a lifelong learner
Be true to your word
Be punctual
Put yourself first
24
Chair or booth rental might be perfect for individuals who ___.
do not have the time to build up their own clientele independently
wish to take a stepping-stone approach to business ownership
need full-time employment
rely on only one job for income
25
If you pay the owner of the establishment a portion of every client fee in exchange for use of the station and the space
You are considered an independent contractor
You are considered a part-time employee
You are considered a dependent contractor
You are considered a full-time employee
26
How does the U.S. Internal Revenue Service (IRS) categorize independent contractors and booth renters?
as temporary workers
as part-time employees
as self-employed workers
as full-time employees
27
Which of the following is NOT part of being a team player?
becoming a relationship builder
being insubordinate
pitching in
being a conflict resolver
28
Why should Estheticians familiarize themselves with a multitude of compensation structures before starting their careers
All employers allow their employees to choose their compensation method.
Estheticians will ultimately become entrepreneurs.
The industry doesn't compensate its professionals in a traditional method.
There are a variety of ways employers might compensate their employees.
29
Why would it be beneficial for someone to rent a booth at a spa?
to receive a regular, steady salary
to set up one's own business
to gain full-time employee status
to receive full health benefits
30
What is true of the cash tip portion of your income?
It is not necessary to keep a daily log of cash tips
You only need to report half of your cash tips as part of your income
You must report all of your cash tips
You do not need to include your cash tips as part of your income
31
If you're regularly recommending and selling additional services to your clients, then you have mostly likely perfected
ticket upgrading
retailing
public speaking
rebooking
32
The document that outlines the duties and responsibilities of a particular position is known as a(n) ___.
career resume
employment status
employment classification
job description
33
What is the best way to record your tips and additional income?
Keep a daily log
Guesstimate as best as you can while you are preparing your annual taxes
Enter them in a spreadsheet immediately after a client tips you.
Keep a monthly log
34
To overcome a client's objection, ____.
state things in such a way as to avoid having the client change their mind
do not acknowledge what the client said
avoid stating things in terms of the client's benefit
reword the objection in a way that addresses the client's need
35
Which of the following is LEAST likely to happen if you do not pay back your student loans?
You will not be allowed to graduate
You will harm your personal credit
You will face legal action
You will default on those loans

On The Job - Chapter 9 Flashcards | StudBud