What are the Optimal Operating Conditions for a computer?

10-80% Humidity and 45-90 Deg F

What is the proper way to clean fans with compressed air

Hold the fan to prevent it from spinning

You finally get a system working after many attempts to solve the problem what do you document?

Everything done to try to solve the problem

If you are unable to solve a problem what should you do?

Gather Info and escalate the problem a more experienced technician

What should you do if the built in NIC stops working?

Install a new NIC into a PCIe slot

What does a yellow triangle in device manager mean?

The device is in a problem state

How do you open a jammed or broken optical drive?

Insert a pin in the small hole next to the eject button

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IT Essentials Chapter 4 Ver 7.0

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Questions 22

Answers

1
What are the Optimal Operating Conditions for a computer?
10-50% Humidity and 20-90 Deg F
10-50% Humidity and 60-120 Deg F
Humidity less than 10% and 45-90 Deg F
10-80% Humidity and 45-90 Deg F
2
You installed a new anitvirus update. What should you do next
Update the OS
Document findings, actions and outcomes
Run a full virus scan
Set the BIOS back to the defaults
3
Possible Cause: Workstation locks up after 5 Minutes
CPU does not have enough power
HDD is overheating
CPU is overheating
POST failed to install hardware
4
Which is NOT a benefit of computer maintenance
Reduce equipment failure
Extended life of components
Eliminate the need for repairs
Data protection
5
The best way to confirm the CPU fan is spinning
Check for POST errors
Check the CPU temperature
Visually observe it
Check the BIOS
6
What is the proper way to clean fans with compressed air
Hold the fan to prevent it from spinning
Hold the Compressed air upside down while holding the fan
Spin the fan in a conter clockwise direction with the compressed air
Spin the fan in a clockwise direction with the compressed air
7
You finally get a system working after many attempts to solve the problem what do you document?
Everything done to try to solve the problem
How to prevent the problem
What data you backed up
The solution to the problem
8
Where do you find updated info about errors caused by system, user or software?
Event Viewer
System Information
Security and Maintenance
Device Manageer
9
Possible cause: App is slow and HDD LED is constantly on
Swap file is being used
Malware has corrupted the HDD
Power Supply is overloaded
The OS needs to be updated
10
If you are unable to solve a problem what should you do?
Tell the customer to buy a new computer
Return the computer to the manufacturer
Gather Info and escalate the problem a more experienced technician
Document your findings and apologize to the customer
11
What should you do if the built in NIC stops working?
Install a new NIC into a DIMM Slot
Install a new NIC into a PCIe slot
Upate the OS drivers
Replace the Motherboard
12
What should be done before any troubleshooting steps?
Back up the OS
Backup all user data
Back up data that has been changed since the trouble started
Backup all applications
13
Where should you check for distended or swollen capacitors
HDD
Motherboard
RAM
SSD
14
Which should NOT be part of a sotware prevenative maintance plan?
Partition the Hard Drive
Remove unwanted programs
Update drivers
Update virus definitions
15
What does a yellow triangle in device manager mean?
The systme does not know which driver to install
The device is disabled
The device is in a problem state
The device needs to be deleted
16
How do you open a jammed or broken optical drive?
Replace the Optical Drive
Insert a pin in the small hole next to the eject button
Open it from BIOS
Reboot the Compter
17
This displays the applications and background processes that are currently running
Task Manager
Diagnostic Tools
Event Viewer
Device Manager
18
Why should you write on the work order information obtained from the customer?
To help with problem solving
To verify system performance
For the customer to know what caused the problem
In case you cannot fix it, the customer knows what was wrong
19
What prevent. maint. should be performed regularly in a dusty, dirty environment?
Run and Antivirus check
Remove dust for fans
Replace the Power Supply
Update all software
20
What does a Red X in device manager mean?
The device is disabled
The device needs to be deleted
The system does not know which driver to install
The device is in a problem state
21
Where would you get a display of all the devices that are configured on a computer.
Device Manager
Task Manager
Event Viewer
Diagnostic Tools
22
What happens if RAM is not properly installed
The computer will load applications slowly
The OS will report an error indicating the RAM needs to replaced
The computer will not boot
The CPU will stop working

IT Essentials Chapter 4 Ver 7.0 Flashcards | StudBud