You notice that the received developer solution doesn't makes sense for the customer.How do you deal with the situation?

I keep asking until the answer it's clear to me. Then I'll communicate it

A customer asks for the granting app rights. You do not know the answer. It would be best for you to do which next step?

Inform the person that you don't know but will find out

Collect Basic Information: what information is NOT needed to find the issue?

By when must the problem be rectified

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Resolving the Performance Issue

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Questions 9

Answers

1
Which one is not an output device?
Monitor
Modem
Keyboard
Printer
2
You notice that the received developer solution doesn't makes sense for the customer.How do you deal with the situation?
The developer is experienced and I trust him. I communicate the answer
I communicate to customer the answer, without questioning the developer.
I keep asking until the answer it's clear to me. Then I'll communicate it
I try once, to clarify the answer then transmit it. I still not understand
3
A customer asks for the granting app rights. You do not know the answer. It would be best for you to do which next step?
Say that you are not allowed to grant rights.
Tell the person what you think the answer might be.
Inform the person that you don't know but will find out
Refer the person to your supervisor.
4
What information is NOT related to application performance?
Available memory
Java version
Last restart time
Available CPU
5
Which of the following is not a commonly used operating system for a desktop or laptop computer?
Linux
Windows 10
Mac OS
Intel
6
Which one of the following best defines the term Operating System?
Software that allows computer users to run applications on their hardware
The software that manages the hardware and software interface of a computer
Program that manages a computer's internal functions and file system.
All of the above
7
What are the main categories for performance issues?
Customizing (foreign scripting included in the screens)
All the above
Infrastructure (server, network, database)
The application (parameterization, use case based problems)
8
Collect Basic Information: what information is NOT needed to find the issue?
Application log file
By when must the problem be rectified
A detailed step by step description what the customer does
History (what did change, was a update installed, increased no. of users)?
9
Select the URL from the list below:
192.168.0.1
D:\downloads\
http://www.atoss.com
[email protected]

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