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Chapter 7 Manager as a Leader Flashcards | StudBud
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Chapter 7 Manager as a Leader
Chapter 7 Manager as a Leader
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StudBud Administration
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Concepts from Chapter 7 #itbchap7
Flashcards
31 cards
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Practice quiz
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Questions
31
Answers
1
The way a manager treats and directs employees...
Position Influence
Team Building
Human Relations
Leadership Style
2
Alex & Joe, both supervisors , have exchanged memos regarding shipment of supplies.
This is horizontal communication
This is vertical communication
This is informal communication
This is external communication
3
The best definition of middle managers is...
Employees w/position influence who plan & organize work
Supervisors responsible for the day to day operations
Leaders who focus on the planning & controlling of a company
Specialists w/ responsibilities for specific parts of the co
4
Damon is a manager at McDonald's. Jen works the fryer and follows his orders because he has...
Position influence
Reward influence
Expert influence
Identity influence
5
The definition of Leadership?
Getting the work done and on time
The management of resources
Supervision of subordinates
Influencing others to work toward common goals
6
T/F Informal communication is best for the workplace.
FALSE
TRUE
7
Executives are what level of management?
Middle
Second
First
Top
8
No matter how much their employees like them, all managers have...
Formal influence
Strategic influence
Expert influence
Tactical influence
9
Ethical behavior must meet all of the following requirements EXCEPT...
It does not harm some and benefit others
It is aligned with company policies
It makes money
It is legal/lawful
10
Communication that is common but unofficial in a business, like water cooler conversation, is
Horizontal Communication
Informal Communication
Tactical Communication
Written Communication
11
T/F All managers complete similar activities regardless of the size/type of the organization.
True
False
12
T/F If a manager is friendly with employees, he/she will be an effective leader.
False
True
13
Bonuses, vacation time, recognition and job perks can have this type of influence...
Position
Reward
Identity
Expert
14
A CEO is an example of a (an) ....
Executive
Middle manager
Supervisor
Contingent worker
15
The Definition of Human Relations?
Many relationships like parent, child, student, friend...
The act of relating to other humans
The way we get along with each other
Interactions between individuals
16
Tom is contemplating insurance plans to offer his employees? Which mgmt function is this?
Planning
Implementing
Staffing
Controlling
17
The two types of leadership styles are
Strategic and Tactical
Tactical and Formal
Strategic and Informal
Formal and Informal
18
Which of the following is NOT one of the 5 functions of management?
Budgeting
Controlling
Staffing
Organizing
19
Which of the following is probably the worst response to a minor employee mistake?
Mention how if he/she continues to make errors --> FIRED!
Tell that employee that you once made the same error
Explain that if he/she is having a hard time to ask for help
Describe that the skill is tricky and you understand
20
If I have an issue at work and I discuss it with Mr. Callahan or Mr. Becker. This is what type communication?
External
Informal
Vertical
Horizontal
21
Supervisors are what level of management?
Middle
First
Highest
Top
22
If a project requires employees to learn new skills in order to be effective,
Strategic management is best
Tactical management is best
23
T/F Good leaders understand that they cannot treat all employees alike.
True
False
24
T/F Management strategies used today aren't really different than those used many years ago.
True
False
25
A leader who has the personal trust & respect of their group will have what kind of influence?
Reward
Position
Expert
Identity
26
A manager who is willing to make unpopular decisions is showing this leadership characteristic.
Understanding
Communication
Courage
Stability
27
Identity influence can usually be noticed...
Among managers
Between the CEO and an employee
In a well-liked, respected employee
Between a supervisor and a subordinate
28
The
BEST
way leaders can emphasize the importance of ethical behavior is...
Post motivational signs
Write a mission statement
Always act ethically
Fire unethical employees
29
T/F An effective leader must be able to work with groups as well as individuals.
True
False
30
Types of communication include...
Horizontal
All of the above
Written
Formal
31
The way the people get along with each other is known as...
Communication
Human Relations
Influence
Leadership
