Pivot Point Business 103.1-103.9

A set dollar amount paid each month to a lessor is known as fixed.

The atmosphere and feel of a salon is known as:

Upselling is an "add-on" service that you convince the client they need.

Constructive criticism by a manager who is educating you should not be taken personally.

A buyer who will chance a new product is known as a:

When all appointments for a given day are booked, it is a

Paid vacation is an example of a job benefit.

When someone recommends your services, it is known as a:

A conscious effort to get along with co-workers and clients would be an example of having a positive __________________.

Loyal clients visit your salon an average every _____ weeks.

A products characteristics are known as:

If a business is owned by shareholders it is a corporation.

A portfolio is a collection of your creative work and documents to show potential clients or employers your skill.

A percentage that an employer gives to their employee/designer for income brought in by is known as:

Client Relations Management is a tracking and oversight of your clientele-building strategies.

As a skilled professional, you should be able to connect with clients on a personal level thus attracting more clients.

Involving the client, suggesting new products and closing a sale are strategies for successful retailing.

Periodically reviewing your goals will help you utilize alternate plans and make

Independent salons represent the majority of salons you encounter.

It is not appropriate to ask about pay and benefits during an interview.

Feedback is important if a client has a complaint.

Salary plus commission given to a salon professional is a steady paycheck and encourages them to build cleintele.

Orientation serves the purpose of familiarizing you to the work habits and standards of the salon.

A type of salon where all decisions are made in a cooperate office by management/marketing professionals is a:

Showing up on time is showing that you are dependable.

Short-range goals are typically achieved in _____ years.

The fundamental principles of salon ownership are important to know.

Employers would rather handle all of the problems than for you to show initiative by trying to solve the issue first.

Cautious or ambitious goal setting is often a reflection of your

When a future employer ask behavioral questions in an interview, he or she is checking your

General characteristics of individuals within a market that is comprised through marketing statistics and is known as a:

Goals that are measurable and will help you organize and track is known as:

The use of time wisely is an example of

Honesty amongst co-workers and clients is known as developing:

The primary responsibility of a receptionist is to handle client communication and or complaints.

The best form of advertising is:

Product features and benefits are helpful when a professional is making a sale.

Staying on top of things and paying attention to details is known as:

It is important to receive feedback from your employer prior to a job evaluation.

Answering the phone within 2 rings is a good tip to follow.

Accountants can offer advice on operating capital needed to open a salon.

Clients reserving a future appointment before leaving your salon is known as:

Payments received from clients for services or products is income

A client who returns over and over again for services is known as:

Business cards should always be current and accurate.

Assets are a list of property owned by another.

To avoid formatting issues when emailing transmissions such as a resume and cover letter it is best to convert to a

One of the most important factors in opening a salon is

A drivers license is valid proof that an employee is a legal citizen.

S.M.A.R.T: Goals that are specific, measurable, achievable, realistic and timely.

A salon professional renting space on a monthly basis is known as a

Ensuring that products are accounted for is known as:

Knowing the individuals that make up your client base is known as:

The amount spent and retail sold during one visit of a client is known as the average ticket.

When things are agreed upon and done in a uniformed way within a salon it is called:

It is not the responsibility of a salon to maintain safety and have an inviting environment.

A buyer who purchases more on personal reasons than facts is a/an:

A salon professional should guarantee their quality of service.

Return clients are more likely to purchase retail.

Long range goals identify where you want to be in _____years.

A cooperative and positive staff atmosphere is encouraged to be creative, take risks and make mistakes without fear of:

Beverage and food items can make your guest feel welcome and at ease, this is known as:

Statistically, a happy client tells _______ other people.

Tracking your clients financial revenues within your salon, their attributes and characteristics is referred to as:

Conducting a market survey before opening a salon would be wise.

A buyer who wants to save money is a/an:

Ambiance, personalized approach and staff synergy are critical components in a clients salon experience.

New ways to interest your clients in products will help make you more successful in retailing.

Financial compensation that guarantees a set income is called:

A situational interview question is given by an interviewer so they understand how you would

A client with an exceptional salon experience will set you apart and distinguish you from the competition.

Reflective listening is the practice of

Prospective employees must provide proof that they are legal citizens.

A harmonious and predictable environment creates

Benefits and features equal an incentive to buy.

A personalized approach is also known as chairside manner.

Recognizing hair/skin/nail trends and technical expertise is essential skill for a successful salon owner.

A business owned by one person is referred to as a:

Procrastination can be avoided by setting a

Pareto's principle is also called the 80/20 rule.

The letter "A" in the S.M.A.R.T. goal title represents the term achievable.

It is illegal to ask interview questions based on your national origin.

Products sold in a salon or spa for home use is known as:

A list of money you owe is known as your liabilities.

It isn't necessary to know what your clients wants.

Services, products, or expertise for money are forms of selling.